Home Internet LTE & 5G Soft and Hard Lock FUPs FAQs

CBU

Vodacom has soft lock FUP business rules for our Vodacom Home Internet LTE and 5G speed based tariffs, similar to the majority of Internet Service Providers in South Africa.
This means that your line speed is adjusted downwards if you reach your soft lock FUP allocation to make sure that all our customers can experience good quality connectivity.

 

Home Internet FAQs

What is a Soft Lock FUP?

The soft lock FUP is applied once the soft lock FUP allocation for the month has been reached. This means that your network speed will be reduced.

What is a hard lock FUP?

The hard lock FUP is applied after the soft lock FUP allocation has been reached and then exceeded. If this happens, you will no longer be able to use our service until the FUP allocations are reset in the new month. However, you will be able to restore your service after a hard lock by buying any of our once-off data bundles.

What is the new Vodacom Home Internet Price Plan name?

Based on the soft and hard lock FUPs, Vodacom has decided to change the naming of all our Vodacom Home Internet LTE & 5G Uncapped products. The new Home Internet name is as follows: 

Old Naming Convention New Naming Convention
Uncapped Home Internet 10Mbps Home Internet 10Mbps
Uncapped Home Internet 20Mbps Home Internet 20Mbps
Uncapped Home Internet 30Mbps Home Internet 30Mbps

 

The Home Internet LTE Speed Tariffs soft lock and hard lock FUPs are as follows:

Price Plan Soft Lock FUP Hard Lock FUP Hard Lock
10Mbps price plan Speeds up to 10Mbps for usage from 0-400GB Speeds up to 2Mbps for usage from 400GB-600GB After 600GB usage, no further data usage
20Mbps price plan Speeds up to 20Mbps for usage from 0-600GB Speeds up to 4Mbps for usage from 600GB-800GB After 800GB usage, no further data usage
30Mbps price plan Speeds up to 30Mbps for usage from 0-700GB Speeds up to 4Mbps for usage from 700GB-1TB After 1TB usage, no further data usage

 

The Home Internet 5G Speed Tariffs soft lock and hard lock FUPs are as follows:

Price Plan  Soft Lock FUP Hard Lock FUP Hard Lock
25Mbps price plan Speeds up to 25Mbps for usage from 0-1TB Speeds up to 4Mbps for usage from 1TB-1,5TB After 1,5TB usage, no further data usage
50Mbps price plan Speeds up to 50Mbps for usage from 0-1TB Speeds up to 4Mbps for usage from 1TB-1,5TB After 1,5TB usage, no further data usage
100Mbps price plan Speeds up to 100Mbps for usage from 0-2TB Speeds up to 4Mbps for usage from 2TB-2,5TB After 2,5TB usage, no further data usage
Best Effort Best Effort Speeds for usage from 0-2TB Speeds up to 4Mbps for usage from 2TB-2,5TB After 2,5TB usage, no further data usage

 

How do I get a higher FUP allocation?

You can upgrade your price plan and move to a higher speed price plan which comes with higher soft lock and hard lock FUP allocations.

How much are the once-off data bundles?

You can choose to get a 100GB bundle for R99 or a 200GB bundle for R149 via our self-service channels. These bundles are valid for a 30 days from the date of purchase and you can buy as many as you need.

How can I buy a once-off data bundle?

You can easily buy these bundles through online self-service and the My Vodacom App. Follow these steps:

  1. Log onto your Home Internet profile

    1. If you are not on the Home Internet profile, you can select "Buy for Another" and insert the Home Internet price plan number 

    2. You can also link the Home Internet profile to your primary Vodacom profile

  2. Select "Buy"

  3. Select "Data"

  4. Make sure the filter is on '30 day' validity bundles

  5. Both the 100GB and 200GB bundle options will be displayed

  6. You can purchase these bundles with Credit Card or your Airtime Balance 

    1. Note: Airtime balance will need to have sufficient Rand value balance for this method of purchase to be used

If I buy a once-off data bundle, will the speeds be the same as before the soft or hard lock?

Yes, with the once-off data bundle you will get the fastest speeds available on the network at the time. For example, with a Home Internet LTE 10Mbps contract, you can get speeds over 10Mbps when using the once-off data bundle.

Can I buy a once-off data bundle before I reach my soft or hard lock FUP allocation?

Yes, you can buy a once-off data bundle at any time. However, we use the rule of First-In-First-Out which means that the soft and hard lock FUP allocation will be used before the once-off data bundle allocation. For example, if you buy a once-off data bundle on the 25th of the month and not use all of the data, it will carry over to the next month with validity up to the 24th of the next month. However, the soft and hard lock FUP allocations of the next month will be used first as per the FIFO rule.

Who does the LTE hard lock FUP allocation apply to?

Both new and existing customers who have bought Vodacom Home Internet LTE (previously 'Uncapped') contracts across all the speed tiers (i.e. 10Mbps, 20Mbps, 30Mbps) since November 2021.

Is this hard lock only on LTE?

No, we have already implemented a hard lock on the Vodacom Home Internet 5G price plans.No, we have already implemented a hard lock on the Vodacom Home Internet 5G price plans.

How are FUP allocations determined?

These limits are set based on insights from average data usage and what our customers usually use, within reason. We then add an extra buffer amount on top of this to allow for occasional above-average usage. Our FUP allocations are in-line with other internet service providers and industry standards.

How do I know if I’ve reached the FUP allocation?

We will let you know by sending a notification to your alternative number. Make sure that you have allocated an alternative number (not your router sim MSISDN) so that we can get a hold of you.

Will I know how close I am to reaching the FUP allocation?

There will be interval messages sent to your alternative number to show where you are in your data usage for the month. You will receive 5 notifications in total - of which 4 of the notifications will be before the hard lock FUP is implemented.

Example: If you are on the 10Mbps price plan, you will get notifications in the following intervals:

Notification Data Speeds Data Allocation Used - Remaining  Percentage Used
1 Normal Line Speed - Up to 10Mbps Used 280GB - 120GB remaining  Used 70% of 400GB
2 Normal Line Speed - Up to 10Mbps Used 360GB - 40GB remaining Used 90% of 400GB
3 Normal Line Speed - Up to 10Mbps Used 400GB - None remaining at speed of up to 10Mbps. You get 200GB at a speed of up to 2Mbps Used 100% if 400GB
4 Soft Cap FUP speed - Up to 2Mpbs Used 180GB - 20GB remaining Used 90% of 200GB
5 N/A No data remaining - hard lock FUP reached n/a

 

Does the soft lock FUP fall away with the introduction of the hard lock FUP?

The soft lock FUP that currently exists, remains as is. It is only after you have depleted the soft lock FUP and reached the hard lock FUP that the hard lock will be applied.

What if I want to cancel a Vodacom Home LTE Uncapped contract?

Existing Vodacom Home LTE Uncapped contract customers will be given opportunity to cancel or migrate their package to a suitable alternative plan with no cancellation or migration fees. All customers who bought Vodacom Home LTE & 5G Uncapped contracts before 15 March 2023 will have the opportunity to cancel without incurring cancelation fees. Should you wish to cancel, you will be allowed to use this cancellation process until 30 April 2023.

Who can cancel their contract at no cost?

If you took out your Vodacom Home LTE Uncapped contract before 15 March 2023, then you can cancel with no cancellation fees. You will be able to do this until 30 April 2023. 

What is the cancellation process?

To cancel your contract, just give us a call on 082 1958 and we will help you.

Page Description
Vodacom has soft lock FUP business rules for our Vodacom Home Internet LTE and 5G speed based tariffs, similar to the majority of Internet Service Providers in South Africa.
Page Title
Home Internet LTE & 5G Soft and Hard Lock FUPs FAQs
Keywords
Home Internet LTE & 5G Soft and Hard Lock FUPs FAQs, Vodacom
Weight
0
Page Category
Services
Help & support
Page URL
/vodacom/shopping/home-internet/home-internet-soft-and-hard-fups-faqs

Home Internet FAQs

CBU

Home Internet is our broadband service which gives you fast connectivity without the hassle of installation. You get a single connection linked to a single location, for all desktops, laptops, smartphones and gaming consoles in your home.

 

Home Internet FAQs

What is Vodacom Home Internet LTE & 5G?

Home Internet LTE & 5G is a broadband service offering you fast & reliable connectivity without the hassle of a fixed installation. You get a service that is linked to a single location, for all the data devices in your home, including desktops, laptops, smartphones, TVs and gaming consoles.

Vodacom Home Internet LTE & 5G Coverage

Before signing up for a Vodacom Home Internet LTE or 5G price plan, please check that you have LTE (4G) coverage in your area first where it is applicable (i.e., Home Internet LTE Speed Based price plans). To see if coverage is available in your area, check our Vodacom Coverage Map.

Buy Vodacom Home Internet LTE & 5G Deals Online

Vodacom Home Internet LTE & 5G deals are available to purchase in any Vodacom Store. Limited Home Internet LTE & 5G deals are available on the Vodacom website.

Voice and SMS Bundles

Vodacom Home Internet LTE & 5G price plans are for data usage only. You will not be able to buy voice or SMS services & bundles on these plans.

Month-to-Month Plans

Vodacom Home Internet LTE & 5G price plans are available as 24 month and 36 month deals only and are not available on a month-to-month basis.

Activation Time

The Vodacom Home Internet LTE or 5G service will be active shortly after inserting the SIM into the router.

Vodacom Home Internet Once-Off Bundles

The following MBB bundles are available for purchase on Vodacom Home Internet LTE & 5G price plans:

  • 100GB
  • 200GB
How can I purchase the once-off data bundles?

You can easily buy these bundles through online self-service and the VodaPay App. Follow these steps:

  • Log onto your Home Internet profile
    • If you are not on the Home Internet profile, you can select "Buy for Another" and insert the Home Internet price plan cell number
    • You can also link the Home Internet profile to your primary Vodacom profile
  • Select "Buy"
  • Select "Data"
  • Make sure the filter is on '30 day' validity bundles
  • Both the 100GB and 200GB bundle options will be displayed
  • You can purchase these bundles with Credit Card or your Airtime Balance 
    • Note: Airtime balance will need to have sufficient Rand value balance for this method of purchase to be used
Using SIM card in a different device

Vodacom Home Internet LTE & 5G price plans only work in specific fixed routers. Use the Home Internet Approved Routers Page as a guide. You will not be able to use your Home Internet LTE or 5G Data SIM card in a mobile device. The only exception to this is using your mobile device to disable your SIM PIN functionality as outlined in the Quick Set Up Guide.

Temporarily Suspended 5G Access

Vodacom Home Internet 5G price plans use spectrum - radio frequencies through which data is transmitted - temporarily made available by Independent Communications Authority of South Africa (ICASA). If or when ICASA revokes this spectrum, Vodacom Home Internet price plan speeds may become slower and will fall back onto LTE (4G) speeds.

How do I check that I have the right router?

Vodacom Home Internet LTE & 5G price plans only work in the routers featured in the Approved Routers Page.

To check the make and model of your router, look at the sticker at the back of your router or underneath it.
E.G. Make: Huawei; Model: B612-233, IMEI 86344204
You can also use the first 8 digits of the router's IMEI number to check its compatibility.

What are the advantages of Home Internet 5G price plans with the ZTE 5G FWA Router?

The new ZTE 5G FWA Router supports the latest Wi-Fi 6 access technology, which allows multiple users to access the 5G WiFi network at the same time. This router will give you access to the 5G network in 5G coverage areas. It has substantial WiFi coverage, high speed and low latency, which will give you the best overall user experience.

What if I purchased my Home Internet 5G price plan with the Nokia Fastmile 5G Gateway Router?

This Router is still compatible with our Home Internet 5G plans and is on the Home Internet Approved Routers list.

My router is locked to a different service provider. Will I still be able to use it for Vodacom Home Internet?

No, if your router is locked to another service provider, you will not be able to use it on the Vodacom network.

What should I do if my service is not working after 24 hours?

If your service is not working after 24 hours from setting up the router, contact the Vodacom call centre on 082 135 or visit your nearest Vodacom Store, and we'll help you troubleshoot the issue. If there is an issue with the Vodacom router, please bring it to your nearest Vodacom Store, where we can quickly check it and replace it if necessary.
For us to assist, please have the following information ready:

  • The cell phone number of your SIM
  • Router IMEI
  • Your home address 
  • Your Home Internet price plan
I have a Home Internet price plan, but the data package is no longer suitable. What options do I have?

You can migrate to a more suitable price plan. You can visit any Vodacom Store for help processing the migration.

If I sign a 24-month Home Internet LTE or 5G deal and fibre becomes available, can I switch to fibre?

There is currently no option to switch the same contract from Home Internet LTE or 5G to Vodacom Internet Fibre.

Can I have multiple Vodacom Home Internet price plans?

Yes, but you can only have one price plan per SIM card.

Does the Vodacom Home Internet LTE or 5G deal come with an external antenna to boost the signal?

The routers have built-in antennae, but do not come with external antenna.

Is connectivity dependant on the network in the area?

Yes, Vodacom Home Internet LTE or 5G price plans will only work in areas within Vodacom 4G and 5G coverage. Before signing up for a Vodacom Home Internet LTE or 5G price plan, please check that you have LTE (4G) or 5G coverage in your area first. To see if 4G or 5G is available in your area, please check our Coverage map.

Are the Home Internet speeds guaranteed?

Data speeds are not guaranteed as Vodacom Home Internet LTE or 5G are best-effort services.

What happens when there is a poor LTE or 5G network signal?

Please move your router to a better position, preferably in a window.

What is the time frame for installation?

There is no installation required as Vodacom Home Internet LTE or 5G is a plug and play service.

Do the price plans come with a Home Internet router?

Vodacom Home Internet deals are available both as SIM-only and router bundle deals.

What happens if I put a Vodacom Home Internet LTE or 5G SIM card into a smartphone?

You will not be able to use your Home Internet LTE or 5G SIM card in a mobile device. The only exception to this is using your mobile device to disable your SIM PIN functionality as outlined in the Quick Set Up Guide.

Can I use the Home Internet LTE or 5G price plan as Wi-Fi ’on the go?

No, Vodacom Home Internet LTE or 5G price plans is a fixed location service that will only work in the Home Internet Approved Routers. These price plans will not work in mobile routers or devices.

What if I already have a LTE or 5G router?

Only certain types of fixed routers work with Vodacom Home Internet LTE & 5G price plans, so make sure your router is compatible. Please also check that your existing router is not locked to a different network provider.

Do I need to change any APN settings on the Home Internet LTE or 5G price plans?

Once you purchase a router from Vodacom, your Vodacom Home Internet LTE or 5G price plan and APN (Access Network Point) settings are automatically detected and saved. If the service isn't connected within 24 hours, dial 082 135 or visit your nearest Vodacom store to validate that your APN settings are correct.

What are download and upload speeds for Home Internet price plans?

The best-effort ceiling speeds depend on the Home Internet LTE or 5G price plan that you've chosen.

How do I enable data usage notifications?

You will not be able to receive SMS data usage notifications on your Home Internet LTE or 5G SIM card because the SIM is in your router. Therefore, we require an alternate number which you can capture with a Vodacom retail agent. This alternate number will be able to receive the notifications. Alternatively, you can do this by calling the Vodacom Contact Centre on 082 135.

What are the Vodacom Home Internet LTE & 5G price plan Fair Usage Policy (FUPs), soft locks and hard locks?

The Fair Usage Policy (FUP) refers to how much data can be used each month. Once that value is reached, a 'soft lock' is applied by reducing your data speed to either 2Mbps or 4Mbps, depending on your price plan. After you reached the soft lock and continue using data, you consume data until you reach a hard lock, where after you will not be able to use data. To bypass the hard lock, you will be able to buy once-off data bundles.
The Home Internet LTE Speed Tariffs soft lock and hard lock FUPs are as follows:

Price Plan Soft Lock FUPHard Lock FUPHard Lock
10Mbps price planSpeeds up to 10Mbps for usage from 0-400GBSpeeds up to 2Mbps for usage from 400GB-600GBAfter 600GB usage, no further data usage
20Mbps price planSpeeds up to 20Mbps for usage from 0-600GBSpeeds up to 4Mbps for usage from 600GB-800GBAfter 800GB usage, no further data usage
30Mbps price planSpeeds up to 30Mbps for usage from 0-700GBSpeeds up to 4Mbps for usage from 700GB-1TBAfter 1TB usage, no further data usage

 

The Home Internet 5G Speed Tariffs soft lock and hard lock FUPs are as follows:

Price Plan Soft Lock FUPHard Lock FUPHard Lock
25Mbps price planSpeeds up to 25Mbps for usage from 0-1TBSpeeds up to 4Mbps for usage from 1TB-1,5TBAfter 1,5TB usage, no further data usage
50Mbps price planSpeeds up to 50Mbps for usage from 0-1TBSpeeds up to 4Mbps for usage from 1TB-1,5TBAfter 1,5TB usage, no further data usage
100Mbps price planSpeeds up to 100Mbps for usage from 0-2TBSpeeds up to 4Mbps for usage from 2TB-2,5TBAfter 2,5TB usage, no further data usage
Best EffortBest Effort Speeds for usage from 0-2TBSpeeds up to 4Mbps for usage from 2TB-2,5TBAfter 2,5TB usage, no further data usage

 

What are Vodacom Home Internet LTE Capped price plans?

Vodacom Home Internet LTE capped price plans provide a fixed amount of data (Anytime data and Night Owl data) every month. You can add more data at any time by recharging with one of the MBB bundles available for these price plans.

Price plan migration

Visit any Vodacom Store, and an agent will help you migrate to a more suitable price plans.

LTE and 5G service speeds

5G is approximately 10 times faster than 4G and will provide speeds of 150-200Mbps, and peak speeds could reach 1Gbps.
These speeds can vary, though, and depend on multiple factors, such as:

  • Which router you are using
  • How far away you are from a Vodacom base station
  • The spectrum being used
  • The number of people around you using 5G
  • How many devices are connected to the router
Page Description
Home Internet is our broadband service which gives you fast connectivity without the hassle of installation. You get a single connection linked to a single location, for all desktops, laptops, smartphones and gaming consoles in your home.
Page Title
Home Internet FAQs
Keywords
Home Internet FAQs, Vodacom
Weight
0
Page Category
Services
Help & support
Page URL
/vodacom/shopping/home-internet/home-internet-faqs

Huawei B535

CBU

HOME INTERNET

Huawei B535

Follow these steps to ensure successful setup of your Huawei B535 router.

Setting up your SIM Card and Connecting your Router

Step 1
SIM PIN removal

  1. To ensure that you can set up successfully, please ensure that the PIN to the Data SIM has been removed before inserting it into the router. You can do this by:

    1. Removing the data SIM from the starter pack

    2. Inserting the Home Internet SIM Card into a mobile device.

    3.  Navigate to your mobile devices security settings and disable the SIM Pin Lock

  2. Once this is done, you can remove the data SIM from your mobile device

Step 2
SIM insertion & switching on

  1. Insert your Home Internet data SIM Card into the Router. You can do this by:

    1. Opening the Micro SIM slot cover

    2. Inserting the data SIM into the SIM slot

    3. For more details, follow the quick start guideline included in your router box

  2. Plug the Router in and switch it on

  3. Please note that it is not advised to remove the Data SIM from the router while it is in use

Step 3
Establishing a WiFi network
  1. To make sure the WiFi is enabled, check if the WiFi LED on your device is blue.
  2. Turn on WiFi on the device you wish to connect
  3. Search for the WiFi network name on your device
    1. The network name (SSID) can be found ona the bottom of the router, along with the WiFi key (password)
  4. Click 'Connect' and enter the WiFi key.
Huawei B535
Page Description
Follow these steps to ensure successful setup of your Huawei B535 router.
Page Title
Huawei B535
Keywords
Huawei B535, Vodacom, Guide
Weight
0
Page Category
Services
Page URL
/vodacom/shopping/home-internet/huawei-b535

Nokia Sharelink Fastmile 5G

CBU

HOME INTERNET

Nokia Sharelink Fastmile 5G

Follow these steps to ensure successful setup of your Nokia Fastmile 5G router.

Setting up your SIM Card and Connecting your Router

Step 1
SIM PIN removal

  1. To ensure that you can set up successfully, please ensure that the PIN to the Data SIM has been removed before inserting it into the router. You can do this by:

    1. Removing the data SIM from the starter pack

    2. Inserting the Home Internet SIM Card into a mobile device.

    3. Navigate to your mobile devices security settings and disable the SIM Pin Lock

  2. Once this is done, you can remove the data SIM from your mobile device

Step 2
SIM insertion & switching on

  1. Insert your Home Internet data SIM Card into the Router. You can do this by:

    1. Opening the Micro SIM slot cover

    2. Inserting the data SIM into the SIM slot

    3. For more details, follow the quick start guideline included in your router box

  2. Plug the Router in and switch it on

  3. Please note that it is not advised to remove the Data SIM from the router while it is in use

Step 3
Establishing a WiFi network

  1. To make sure the WiFi is enabled, check if the WiFi LED on your device is blue.

  2. Turn on WiFi on the device you wish to connect

  3. Search for the WiFi network name on your device

    1. The network name (SSID) can be found on the bottom of the router, along with the WiFi key (password)

  4. Click 'Connect' and enter the WiFi key.

Nokia Sharelink Fastmile 5G

Troubleshooting for Connection Issues

Step 1
Router Admin Interface
  1. The Router Admin Interface will prompt you to enter your username and password. These details can be found on a sticker at the bottom of the Router.
  2. You will be directed to the Nokia Fastmile 5G Gateway main page.
  3. Select 'Maintenance' on the Ribbon.
  4. Toggle to'APN Management' on the menu items that appear on the left of the screen.
  5. Change Profile Name to Vodacom.
  6. Enter the digits: 655 to the MCC field.
  7. Enter the digits: 01 to the MNC field.
  8. Enter the word: internet to the APN field.
  9. Save the changes at the bottom of the screen.
  10. Select 'Security' on the Ribbon
  11. Under 'Firewall', change the Security Level field from 'Medium' to 'Off'
  12. Change the 'Attack Protection' field from 'Enable' to 'Disable'
  13. Save the changes at the bottom of the screen. The Router will automatically connect to the Network.
Nokia Sharelink Fastmile 5G
Page Description
Follow these steps to ensure successful setup of your Nokia Fastmile 5G router.
Page Title
Nokia Sharelink Fastmile 5G
Keywords
Nokia Sharelink Fastmile 5G, Vodacom, Guide
Weight
0
Page Category
Services
Page URL
/vodacom/shopping/home-internet/nokia-sharelink-fastmile

Alcatel Linkhub HH72v

CBU

HOME INTERNET

Alcatel Linkhub HH72v

Follow these steps to ensure successful setup of your Alcatel Linkhub router

Setting up your SIM Card and Connecting your Router

Alcatel Linkhub HH72v
SIM PIN removal

  1. To ensure that you can set up successfully, please ensure that the PIN to the Data SIM has been removed before inserting it into the router. You can do this by:

    1. Removing the data SIM from the starter pack

    2. Inserting the Home Internet SIM Card into a mobile device.

    3. Navigate to your mobile devices security settings and disable the SIM Pin Lock

  2. Once this is done, you can remove the data SIM from your mobile device

Alcatel Linkhub HH72v
SIM insertion & switching on

  1. Insert your Home Internet data SIM Card into the Router. You can do this by:

    1. Opening the Micro SIM slot cover

    2. Inserting the data SIM into the SIM slot

    3. For more details, follow the quick start guideline included in your router box

  2. Plug the Router in and switch it on

  3. Please note that it is not advised to remove the Data SIM from the router while it is in use

Alcatel Linkhub HH72v
Establishing a WiFi network

  1. To make sure the WiFi is enabled, check if the WiFi LED on your device is blue.

  2. Turn on WiFi on the device you wish to connect

  3. Search for the WiFi network name on your device

    1. The WiFi network name (SSID) can be found on the bottom of the router, along with the WiFi key (password)

  4. Click 'Connect' and enter the WiFi key.

Alcatel Linkhub HH72v

Alternatively, if you would like to set up your Home Internet Router without removing the SIM PIN, follow the steps below:

Step 1
Default network name
Step 2
Connecting a device

Connecting a Device (e.g. PC): Select the corresponding network name on your devices WiFi settings and enter the password. Connect the Device to your Router -this connection is with no network.

Step 3
Router Admin Interface

  1. When connected to a PC, an automatic redirect window takes you to the Router Admin Interface/Web UI.

    1. If you are not automatically redirected: you can access the Router Admin Interface/Web UI with the routers Gateway IP address: This is usually indicated at the back/ below the router. For the Alcatel Linkhub HH72v Router, this is the IP Address: http://192.168.1.1

    2. Alternatively, if you are using a mobile device, you can download the Router Manager App in your app store and follow the directions detailed below.

Step 4
Follow the prompts

  1. Enter the default password: admin

  2. Fill the following information:

    1. Insert the SIM Card PIN in the applicable field.

    2. After insertion of the SIM PIN, the Router will automatically connect to the Network.

Alcatel Linkhub HH72v

As another alternative, if you would like to set up your Home Internet Router on your Mobile Device, without removing the SIM PIN, please follow the steps below:

Step 1
Without SIM PIN removal

  1. The Router can also be setup by downloading the Router Manager App via the link or QR Code on the back/front of the Router.

  2. Enter the default password: admin

  3. Insert the SIM PIN in the applicable field.

  4. After insertion of the SIM PIN, the Router will automatically connect to the Network.

Note: following the steps above would require your Data Sim to be correctly installed in the Router, do this by following Step 2 titled 'SIM Insertion & Switching On'.

Alcatel Linkhub HH72v
Page Description
Follow these steps to ensure successful setup of your Alcatel Linkhub router.
Page Title
Alcatel Linkhub HH72v
Keywords
Alcatel Linkhub HH72v, Vodacom, Guide
Weight
0
Page Category
Services
Page URL
/vodacom/shopping/home-internet/alcatel-linkhub-hh72v

Home Internet Hub

CBU

UNLOCK A WORLD OF OPPORTUNITIES

Home Internet Information Hub`

Secure, reliable & affordable Home Internet connection for the whole family.

Home Internet quick setup guides

Huawei B535
Huawei B535

Quick steps to connect your router.

Find out more
Nokia Sharelink Fastmile 5G Gateway Router
Nokia Sharelink Fastmile 5G Gateway Router

Quick steps to connect your router.

Find out more
Alcatel Linkhub HH72v Router
Alcatel Linkhub HH72v Router

Quick steps to connect your router.

Find out more
Vodacom X25 MAX 5G Router

Quick steps to connect your router.

Find out more

Frequently asked questions

Everything you need to know

Where can I purchase Home Internet?

The Home Internet solution can be purchased in any of our Vodacom stores, call centers or on the Vodacom website.

Can I upgrade to Home Internet?

Yes you can. Simply make contact with one of our sales channels to do so (Vodacom stores, call centers or on the Vodacom website).

Which services will not be available on Home Internet?

Unfortunately Voice, SMS and MMS services will not be available on Home Internet. Data Sharing SIM will also not available on Home Internet.

Home Internet LTE and 5G FAQs
Home Internet LTE & 5G Soft and Hard Lock FUPs FAQs
Page Description
Secure, reliable & affordable Home Internet connection for the whole family.
Page Title
Home Internet Hub
Keywords
Home Internet, Vodacom
Weight
0
Page Category
Services
Page URL
/vodacom/shopping/home-internet/hub

Streamy VodaBucks Rewards Terms and Conditions

CBU

Streamy VodaBucks Rewards

Terms and Conditions

1. These terms and conditions govern the relationship between You (“You” or “Your”) and Vodacom Proprietary Limited and its affiliates (hereinafter “Vodacom” or “Us” or “We”) regarding Your use of the Streamy service (the “Service”) (“Terms and Conditions”). Use of the Service is also governed bythe Privacy Policy which is incorporated herein by reference.

2. These terms and conditions are subject to the Vodabucks Terms and Conditions available at https://www.vodacom.co.za/vodacom/terms/rewards/vodabucks-store. In the event of any inconsistency or conflict between these terms and conditions and the Vodabucks Terms and Conditions, the Vodabucks Terms and Conditions shall prevail. You are advised to review the Vodabucks Terms and Conditions to understand how they may impact the interpretation and application of these terms and conditions.
IMPORTANT PROVISION: ACCEPTANCE OF THESE TERMS AND CONDITIONS

3. PLEASE READ THESE TERMS AND CONDITIONS AND THE PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICE OR SUBMITTING INFORMATION THROUGH THE SERVICE. BY USING THE SERVICE OR SUBMITTING INFORMATION THROUGH THE SERVICE, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.IF YOU DO NOT AGREE, PLEASE DO NOT USE THIS SERVICE OR SUBMIT ANY INFORMATION THROUGH THE SERVICE. WE RESERVE THE RIGHT, AT ANY TIME, TO MODIFY AND UPDATE THESE TERMS AND CONDITIONS FROM TIME TO TIME BY POSTING SUCH UPDATED TERMS AND CONDITIONS ON THE VODACOM WEBSITE. ANY SUCH UPDATES SHALL APPLY TO YOU AND YOUR USE OF THE SERVICE AND BY CONTINUING TO USE THE SERVICE, YOU SHALL BE DEEMED TO HAVE ACCEPTED SUCH CHANGES. 

4. REWARDS & PRIZES

4.1 If applicable and to be eligible for rewards from the Service, You acknowledge that You need to have an active subscription for the Service.

4.2 You acknowledge, understand, and agree that for Your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.

4.3 Where applicable, prizes may not be substituted or transferred. All taxes associated with the receipt or use of any prize is the sole responsibility of the winner. If any legal authority contests the awarding of a prize, we may, in our sole discretion, determine whether or not to award such a prize.

4.4 Rewards can only be earned if You are a Vodacom customer. Any non-Vodacom customers will be unable to earn rewards due to their being active on a different network.

4.5 Only the qualifying Vodacom mobile number that is subscribed to the Service, can earn rewards.

4.6 In the event that You terminate Your Vodacom contract, You accept that You forfeit the use of any unused rewards by that point as well as the earning of future rewards from that point.

VODACBUCKS REWARDS RULES

4.7 Vodacom Streamy rewards, hereinafter referred to as ‘rewards’ are available to all Vodacom customers on either a Prepaid, Hybrid/Top Up or Postpaid/Contract price plan type.

4.8 The rewards will be applicable to customers who subscribe to one or more streaming subscription services on Vodacom Streamy via the Vodacom Streamy mini app on the VodaPay app ONLY (excludes Netflix, Vodacom Soccer and Vodacom Music).

4.9 The rewards will be awarded in the form of Vodabucks according to the rules stipulated below:

4.9.1 For any 1 (one) subscription the customer qualifies for 5% (five percent) of the total ZAR value of the subscription amount (daily, weekly or monthly) for each successful billing event rewarded in Vodabucks. i.e., if the single subscription amount is R49 (forty-nine Rand) then the customer will qualify for R2.45 (two Rand and forty-five cents) in Vodabucks.

4.9.2 For 2 (two) or more subscriptions the customer qualifies for 10% (ten percent) of the total ZAR value of each subscription amount (daily, weekly or monthly) for each successful billing event rewarded in Vodabucks i.e., if the second subscription amount is R110 (one hundred and ten Rand) then the customer will qualify for an additional R11 (eleven Rand) in Vodabucks and so forth for each additional subscription for the third, fourth etc.

4.10 Customers will not be awarded for trial periods on any subscriptions, only successful billing events post/after any trial periods, respective of streaming partner, qualify for the rewards.

4.11 Rewards will be issued based on the amount of successful billing events on active subscriptions (daily, weekly or monthly) i.e., if a customer has a single R3 (three Rand) daily subscription and pays R3 (three Rand) each day for 31 (thirty one) days, they would be rewarded each day with R0.15c (fifteen cents) resulting in the equivalent of R4.65 (four Rand and sixty-five cents) being awarded in Vodabucks.

4.12 VodaBucks rewarded can either be used in the Vodabucks store or cashed out for ZAR to a qualifying bank account for use anywhere ZAR is accepted in South Africa.

4.13 Vodabucks can be accessed in the VodaPay app and must be banked in order to be used/cashed out before expiry.

YOUR OBLIGATIONS AND ENTITLEMENTS

4.14 Vodacom and/or its appointed Partner reserves the right to determine what conduct it considers to be in violation of the rules of use or otherwise outside the intent or spirit of these Terms and Conditions or the Service itself. We reserve the right to act as a result, which may include, if relevant, suspending the Service, terminating Your registration, and prohibiting You from using the Service. Said suspension, termination and prohibition may occur with or without notice to You, and as a result may involve the loss of any benefits, privileges or earned items associated with Your use of the Service, and we are under no obligation to compensate You for any such losses or results.

5. LIMITATION OF LIABILITY

5.1 You agree that Your use of the Service shall be at Your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the services and Your use thereof. We make no warranties or representations about the accuracy or completeness of the Service’s content or the content of any websites or services linked to these services and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from Your access to and use of the Service; (iii) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses or the like which may be transmitted to or through the Service by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service. We do not warrant, endorse, guarantee, or assume responsibility for any product or Service advertised or offered by a third party through the Service or any hyperlinked website or featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between You and third-party providers of products or services.

5.2 To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Service or its content, or any product or service described or provided through the Service.

5.3 Save to the extent permitted by law, You agree to indemnify, defend and hold harmless Vodacom from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by You; (ii) Your breach of these Terms and Conditions, including any breach of Your representations and warranties herein; and (iii) Your violation of any law or (iv) Your use of or inability to use the Service, the contents, any hyperlinked website, and any of the products and services made available on the Service thereof.

Page Description
Streamy VodaBucks Rewards Terms and Conditions Vodacom Proprietary Limited and its affiliates (hereinafter “Vodacom” or “Us” or “We”) regarding Your use of the Streamy service
Page Title
Streamy VodaBucks Rewards - Terms and Conditions | Vodacom
Keywords
Streamy VodaBucks Rewards, Streamy, VodaBucks, Rewards
Weight
0
Page Category
Terms and Conditions
Products
Page URL
/vodacom/terms/streamy-vodabucks-rewards
Subscribe to