Once the requested documents have been submitted, you will receive an automatically generated reference number via email. This email will also include important information that you need to know.

One of our consultants will then contact you, within 3 working days, to provide you with feedback and discuss the next steps that will follow on the account.

Should you wish to follow up on your claim, you can reply to [email protected] quoting your reference number in the e-mail subject line.

Should you wish to speak to a consultant, please contact 0821905 for assistance. Please have your service request reference number available.

Before you contact 0821905, please check whether the deceased had contract cover or not. You will find this information on the Account invoices as an added service. This will allow you to know the options available to you.

An executor is someone who has been appointed to carry out the needs of a deceased person’s estate.
The Next of kin is defined as a person's closest living relatives through blood or legal relationships (marriage etc.).

The executor, in most cases, will be in possession of an Executorship letter which helps to prove that they have been put in charge of someone’s assets after they have passed away.

When submitting your documents to Vodacom, please make sure that it’s in the following file format: .JPEG / .PDF

5 to 10 days

If the customer has opted for Contract Cover Plus, a lump sum amount of R5,000 will be paid to either of the below eligible beneficiaries:
- To the surviving spouse;
- If no living spouse, we will pay to the children equally;
- If the child or children are minors, we will pay the legal guardian;
- If none of the above are available, we will pay to the estate;

Documents required for pay-out:
- Surviving spouse - Marriage certificate / proof of relationship
- Surviving child/children - Unabridged birth certificate / proof of relationship
- Minor child or children - Unabridged birth certificate, proof of guardianship such as adoption or letter of guardianship appointment
- Late estate account details

NB: Proof of banking details must accompany the above document/s for payment, e.g., if the beneficiary is the spouse, the proof of banking details must match the name and surname on the marriage certificate

Should there be no eligible beneficiaries and if the deceased does not have a Late Estate Account, the Executor needs to open an account at the bank for the R5000 benefit to be paid into.

If the Late Estate Account has been closed, it needs to be re-opened for the R5000 funeral benefit to be paid into.

Within 48 hours provided that all the required documents & information has been received.

Within 48 hours provided that all the required documents & information has been received.

This is dependent on the outcome of the credit vetting application. Please enquire with the store where the transfer was applied for.

Transfer of Ownerships for Fibre lines are facilitated within 48 hours provided that credit vetting requirements are successful.
The outcome of your application will be communicated to you within 48 hours.
Should you not receive feedback after 48 hours on the outcome of your application kindly send an email to [email protected]