Only South African Vodacom Prepaid customers are eligible to participate in the Talking Points programme.
Customers are not required to register for the programme to earn points when recharging.
Customers are required to register when redeeming for a device (See 5.4)
Costs
Talking Points is a free loyalty programme for Vodacom Prepaid customers. There is no charge or membership fee to earn Talking Points; just recharge and begin earning points for every R10 recharged.
Earning points
Points will be earned on the following:
Vodacom prepaid recharges
Data bundle voucher purchases
SMS bundle voucher purchases
These points will automatically be earned. Customers do not have to register to earn points. Points will be earned automatically upon a successful recharge or eligible purchase.
1 point will be earned for every R10 recharged. These points will be calculated by dividing the recharge amount by 10 where after the amount will be rounded to the nearest whole number. For example:
R10 or R12 recharge earns 1 point
R29 recharge earns 3 points
R55 recharge earns 6 points
R49 SMS bundle voucher earns 5 points
Customers will be advised of the number of points earned for each recharge via SMS
No points will be earned;
For airtime acquired as part of a Starter Pack, e.g. the R25 included in a 4U Starter Pack and the R29 included in a Power Starter Pack,
On Prepaid Passport and Incomer voucher purchases,
For airtime received as part of the Vodacom Millionaires programme,
For airtime acquired via the Airtime Transfer Service,
For airtime bought for the purpose of reselling by resellers of airtime, however the purchasing customer will receive points on the recharge and
For airtime received from promotions such as registering for RICA or recharge campaigns, etc.
For recharges on Top-Up contracts
Vodacom reserves the right to change the products and services on which points can be earned as well as the value of points earned on each.
Expiry of Points
Points will accumulate for a period of 18 months. Points that are older than 18 months that have not been redeemed for rewards will be forfeited and no compensation will be given by Vodacom. Vodacom will endeavour to make available the customer account information and the expiry of points via our various channels (below). It however remains the customers' responsibility to know the status of their membership, points to be expired and respective account balances.
Any bonus points allocated to a customer will be expired on a campaign basis and at the discretion of Vodacom.
Exchanging Points for Rewards
Points can be exchanged for bundles, devices and other rewards which may be on offer. Each reward will be assigned a value of points which a customer requires in order to receive the reward. A customer may redeem their points on the various available channels mentioned below.
If a customer, who exchanges points for an SMS bundle, already has an SMS bundle loaded on their prepaid account, the new bundle of SMSs will be added to the existing bundle and the validity period extended by 90 days.
If a customer who exchanges points for a Data bundle, already has a Data bundle loaded on his prepaid account, the new Data bundle will be added to the existing Data bundle balance but the validity period for the old Data bundle will not be extended e.g. if you redeem a 100MB Data bundle on 10 November, it will be valid until 31 December. If you redeem 250MB Data bundle on 15 December, it will expire on 31 January.
Vodacom shall be entitled, in their entire discretion, to reject any exchange request.
Vodacom may refuse to award any of the rewards if any irregularities or fraudulent activities are detected.
Vodacom reserves the right to change the number of points required for exchange of products or services.
Vodacom will not be liable for taxes or any other cost incurred by the participants in claiming any reward.
SMS Bundle Rewards
SMSs can be used for National SMSs only
Premium rated and International SMSs excluded
Free SMSs can be used for the applicable period
Customers will receive a reminder within 14 days prior to the expiry of the SMS bundle
If a customer already has a Talking Points free SMS bundle on their prepaid account and exchange points for another Talking Points free SMS bundle, the new bundle of SMSs will be added to the existing bundle.
MMS Bundle Rewards
MMSs can be used for National MMSs only
Premium rated and International MMSs are excluded
Free MMSs can be used over a 90-day period.
Customers will receive a reminder within 14 days prior to the expiry of the MMS bundle. If a customer already have a Talking Points free MMS bundle on their prepaid account and exchange points for another Talking Points free MMS bundle, the new bundle of MMSs will be added to the existing bundle, and the expiry date will be extended to 90 days from the activation of the last bundle.
Data Bundle Rewards
Free data bundles are valid until the last calendar day of the next month, e.g. if you redeem a 100MB data bundle on 10 November it will be valid until 31 December. Any unused data not used by 31 December will expire.
Customers will receive a reminder within 14 days prior to the expiry of the free data bundle. If a customer already has a Talking Points free data bundle on their prepaid account and exchange points for another Talking Points free data bundle, the new data bundle will be added to the existing bundle. The validity period for the data bundle is not extended e.g. if you redeem a 100MB data bundle on 10 November, it will be valid until 31 December. If you redeem 250MB data bundle on 15 December, it will expire on 31 January.
Device Rewards
For a Talking Points price list of devices that can be exchanged for points visit a participating Vodacom outlet
Handset redemptions will be done based on price and points allocated at time of redemption. Prices and points required for handsets constantly vary
Customers will be required to produce the following documents in order to redeem for a handsets:
South African I.D or Passport
Proof of residence
Cell Phone number
Should Vodacom be out of stock for a particular handset, a customer may choose an alternative handset for the same points value. Alternatively they may be requoted when such stock arrives
General
All customers who participate in this programme agree to be bound by these terms and conditions.
Customers who change from one prepaid price plan to another e.g. from Power Bonus to Anytime per Second will retain their points; however, customers who convert to a Contract or uChoose / Top Up tariff package e.g. Smart S or Family Top Up will forfeit all accumulated points. No compensation will be given by Vodacom.
Points will be earned on the cellphone number which the recharge airtime was loaded onto.
Talking Points are not transferable and cannot be exchanged for cash.
Cellphone numbers used in Vodacom community service phones are excluded from the Talking Points programme.
Vodacom customers making use of one of the uChoose / Top Up tariff packages e.g. uChoose Flexi 55, uChoose Smart S etc are not permitted to participate in the Talking Points Programme.
Vodacom reserves the right to make changes to the programme as it sees necessary and will provide reasonable notice of any material changes
Vodacom shall have the right to terminate the programme on reasonable prior notice. In such event the participants will be required to redeem their points within the termination period stipulated by Vodacom.
Vodacom shall not be liable to you for any breach of these terms and conditions or failure on Vodacom's part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond the control of Vodacom.
Siyakha is only available to existing prepaid customers who have registered to be on the price plan. If these customers free change out via existing channels (*135*01# USSD, 1181 IVR, Vodacom App, Mobi or Portal) then they will not be able to free change back.
Siyakha price plan rates are as follows (incl. VAT):
Calls to any SA network: R1.55 per minute (billed per second)
Out of bundle data: R0.49 per MB
SMS: 52c per SMS
International SMS: R1.74 per 160 characters
Call Sponsored calls will be billed at R 1.50 per minute (billed per second).
The following call types will not qualify for the rate:
Roaming Calls
International calls
Premium rated calls
SMS, MMS, Data, SVS
VAS calls
Fax Out dial
When recharging with airtime vouchers or purchasing data or SMS vouchers on the Siyakha price plan you will earn Talking Points.
When recharging with R12 or more on the Siyakha price plan you will receive the Night Shift promotional benefit.
When you have Siyakha Extra Airtime it will deplete first, followed by any active bundles, and then airtime, billed at the specified Siyakha price plan rates.
Siyakha Extra Airtime Rules
On the Siyakha Price Plan you will earn Siyakha Extra Airtime at 100% of the recharge value, expiring at 23:59 on the day of allocation.
Every recharge performed (excluding the Big Bonus voucher and the Passport voucher) will qualify for 100% Siyakha Extra Airtime allocation.
Siyakha Extra Airtime balances will be available in the Promotional Balances menu on USSD, and in Portal, Mobi and My Vodacom App.
Use of the Siyakha Extra Airtime is billed at the following rates (incl. VAT):
Calls to any SA network: R3.00 per minute (billed per second)
Data: R3.00 per MB
SMS: R1.00 per SMS
You cannot use Siyakha Extra Airtime for the following activities:
Roaming calls
International calls
Premium rated calls & SMSs
VAS calls
Fax outdial
Call Sponsor
Video calls (off-net and on-net)
Conference calls
Directory enquiry calls
Call forwarding
Phase 2 USSD
Data/SMS/MMS/voice/promotional bundles (once-off and recurring)
WASP/Content and premium rated services
BIS/BES
Airtime Transfer
To repay Airtime Advance debt (including R1 service fee)
For Call Sponsored calls
Talking Points are allocated for the original recharge amount but not for any subsequent Siyakha Extra Airtime allocation.
Talking Points call discounts do not apply while using Siyakha Extra Airtime.
Siyakha Extra Airtime will be forfeited when Free Changing to any price plan other than Power Bonus price plan.
Siyakha Extra Airtime will be forfeited when converting your payment method to Top Up/uChoose or Contract.
Siyakha Funeral Cover Eligibility
Only registered Siyakha price plan customers who are South African citizens between the age of 18 and 60 are eligible for a Siyakha Funeral Cover policy.
Siyakha Funeral Cover applies to an individual life only.
You can have a Siyakha Funeral Cover policy at the same time as 'Cover 4 You' and 'Cover 4 You and Your Family', but only one of each may be active at the same time.
Siyakha Funeral Cover customers cannot access the 'Cover 4 You' and 'Cover 4 You and Your Family' menu at *135*187# to amend their policy, however policy details can be viewed here.
Siyakha Funeral Cover Rules
These rules should be read in conjunction with the Vodacom Funeral Cover Terms and Conditions available at www.vodacom.co.za/funeralcover
If you are eligible (as per eligibility criteria above), your Siyakha Funeral Cover policy will initiate automatically on registration for Siyakha.
Your policy will become active from the 1st day of the next month after policy initiation.
Your Siyakha Funeral Cover policy starts at R0 cover in the activation month.
To keep your policy active, your SIM card must stay connected on the Vodacom network for a minimum of 30 days in the previous month. This means that your SIM card must be in the phone, the phone must be switched on and you must make or receive a call, send or receive an SMS or Please Call Me or use data or USSD, but it excludes voicemail calls or call forwarding through the SIM card.
Once you have qualified for cover (ie. been active for 30 days in the previous month), the cover amount will be set to R5 000 and a standard 3 month waiting period will start.
During the waiting period, only accidental death will be covered.
If you do not meet the minimum active days in the previous month, you will still enjoy cover for the new month.
If you do not meet the minimum active days for a second consecutive month, your cover will be reset to R0, and the waiting period will reset to 3 months.
Vodacom will send you frequent messages by SMS to help you retain your funeral cover benefits.
How to Claim:
How does your beneficiary claim?
When you pass way, your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and effeciently.
We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or your policy, please contact us using the following:
First stop...is to give us a chance to resolve the matter. To ensure our focused attention, please use the following contact details:
If complaints about our products don't get resolved to your satisfaction, we're also accountable to the Long-Term Insurance Ombud. The contact details are as follows:
Your policy is underwritten by Vodacom Life Assurance company (RF) Limited and administered by Frank Financial Services (Pty) Ltd, an authorised financial services provider. Should you purchase this policy, your personal details will be passed to our appointed administrator and other partners to process and service this policy..
Siyakha Funeral Cover R10 000 Promotion Rules
This promotion launches on 8 August 2017 and will continue until 100 000 policies have been activated. Thereafter the promotion will cease, but customers initiated on promotional policies will continue to manage their policies against the Siyakha Funeral Cover Rules specified.
The first 100 000 registered Siyakha price plan customers who qualify for Siyakha Funeral Cover will start with the maximum R10 000 cover.
Your policy will become active from the 1st day of the next month after policy initiation.
If you are inactive on the network for two consecutive months, your policy will be reset to R0 but will remain active.
Once a policy is reset to R0, it will follow the standard Siyakha Funeral Cover Rules.
Vodacom reserves the right, in its sole discretion and to the extent permitted by law, to amend or withdraw this promotion at any time.
Siyakha Opt-out Rules
You may opt out of Siyakha at any time by accessing *118# and selecting Opt Out
You can leave the Siyaka price plan by Free Changing to another Prepaid price plan (or migrating to a uChoose/ Contract tariff).
In either instance your active Funeral Cover policy will be cancelled on the last day of the current month.
If you re-register for Siyakha and/or Free Change back into Siyakha within the same month your policy will continue. To retain your policy, only one opt-out per ID number per month is allowed.
If you lose your SIMcard and within the same month register for Siyakha with another Prepaid number using your previously registered South African ID number, your policy will continue from where it was (same cover amount amount and applicable waiting period).
If you port off the Vodacom network, your active Funeral Cover policy will be cancelled.
General
No refunds will be made for any dropped calls due to Network congestion.
The Siyakha price plan will be subject to the following acceptable usage policy:
Free voice minutes may not be used as part of any bulk calling service for commercial or business
Least Cost Router (LCR) and associated services are not permitted to use this price plan. If the SIM card is used in a fixed location device to regularly make and receive calls to multiple numbers, the service will be suspended immediately, pending an investigation.
Vodacom reserves the right to suspend the service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use
Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide reasonable prior written notice before any such amendment comes into force.
Just4You offers are available to Prepaid, TopUp and Postpaid customers.
Just4You is a consumer product and may only be used by an end-user (that is a natural person) to make calls, use data or send SMS messages to another end-user (that is a natural person), with the intention to facilitate a personal communication between such end-users.
Just4You bundles may not be used for commercial purposes or as part of any bulk SMS sending service. Any use of this offer outside of what is considered reasonable for private, non-commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse.
Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.
Just4You offers are available to individual customers. Enterprise customers and M2M contracts are specifically excluded from purchasing Just4You offers.
Just4Your Town offers (which is a regional sub-menu of Just4You) will be based on a customer™s location and only presented upon consent from a customer to use their location.
Vodacom will present customers with a personalised set of Just4You Offers on the USSD menu at *123#.
Customers can purchase Just4You offers at any time by dialling *123#.
Customers may purchase multiple Just4You Offers at a time.
Vodacom reserves the right to vary offers as deemed necessary.
Bundles with the shortest validity/earliest expiry may deplete first. If you have bought more than one Bundle, the Initial Bundle will be depleted first
All Just4You offers are subject to the validity of the offer purchased, as specified at the time of purchase. If a Bundle reaches the Validity Date and expires before the Bundle is depleted, data usage will continue at the Out of Bundle rate, applicable to the tariff provided the customer has opted to be billed out of bundle
In addition, if a Bundle is depleted and the bundle has is not expired then data usage will continue at the Out of Bundle rate, applicable to the tariff provided the customer has opted to be billed out of bundle
To check your Just4You Balance dial *135*# and select Balances, then Promotions.
Vodacom reserves the right to amend these Terms and Conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.
Prepaid Customers
Purchase of offers will be from your airtime balance. If you have insufficient balance, you will not be able to purchase an offer.
Customers who recharge with R12 or more will continue to receive the Night Shift recharge promotion for 7 days but will not receive the Night Shift Promotion notification SMS.
Vodacom4Less customers will not receive V4L discounts while they are using a Just4You voice bundle.
Daily Free Calls customers using a Just4You voice bundle will not receive free minutes following 3 minutes of talk time.
Top Up & uChoose customers
Purchase of offers will be from your airtime balance or subscription airtime allocation. If you have insufficient airtime the purchase will not be successful.
uChoose Smart customers will have to recharge before they can purchase offers.
Contract customers
The price of the J4Y offer will be added to customer bills.
If you are a twin-call or data sharing sim user, you will only be able to purchase offers from the primary/master cellphone number.
Migrations
Prepaid & Top Up customers converting to Contract or vice versa will lose their allocated J4Y bundles.
Prepaid customers converting to Top Up or vice versa will keep their allocated J4Y bundles.
Opt Out
You may opt out of receiving Just4You promotional messages by sending ‘J4Y’ to 31118 free from your Vodacom cellphone.
Voice Offer
Product validity is as specified per offer, and there will be no carry-over of minutes beyond the expiry. There is no carry-over of unused bundles after expiry.
If the bundle is depleted before expiry, calls will deplete from other available voice bundles and then from airtime.
If a voice bundle runs out while on a call the rest of the call will be billed at the applicable rate.
2.1 Vodacom to Vodacom Call Bundles
On-net voice bundles can be used for Vodacom-to-Vodacom calls only and will deplete per minute.
The following are qualifying and non-qualifying Call Types for On-net bundles:
Qualifying Call Types
Vodacom to Vodacom calls
Callback (on-net)
Call forwarding (on-net)
Through-connect to on-net calls
Conference call (on-net)
Non-qualifying Call Types
Calls to other SA networks
Roaming Calls
International calls
Premium rated calls
Video Calls
Conference Calls (off-net)
Call sponsor
Through Connect (off-net)
VAS calls
Reverse Charge
SMS, MMS, Data, SVS
General Service calls
Directory Enquiry calls
Reconnect
Message forwarding
Fax Outdial
Call forwarding
2.2 Any-network Call Bundles
Any-network voice bundles can be used for Vodacom-to-Vodacom calls as well as calls to other South African networks and will deplete per minute.
The following are qualifying and non-qualifying Call Types for any-network bundles:
Qualifying Call Types
Vodacom to Vodacom calls
Vodacom to other SA network calls
Callback (on/off-net)
Call forwarding (on/off-net)
Through-connect (on/off-net calls)
Conference calls (on/off-net)
Non-qualifying Call Types
Roaming Calls
International calls
Premium rated calls
Video Calls
Call sponsor
VAS calls
Reverse Charge
SMS, MMS, Data, SVS
General Service calls
Directory Enquiry calls
Reconnect
Message forwarding
Fax Outdial
Call forwarding
2.3 Rate Cutter Bundles (relevant to Prepaid customers only)
You pay an upfront fee to qualify for a reduced call rate, which will be billed per second.
Rate Cutter applies to local calls only, specified as either on-net (Vodacom to Vodacom calls) or Any-network (calls to any SA network). Roaming calls are excluded.
If you Free Change to a per minute price plan* while you have an active Rate Cutter bundle you will forfeit the Rate Cutter benefit (*Prepaid: Daily Free Calls, All Day Per Minute, Vodago / *Top Up: Top Up 135, Top Up 135 Plus, Top Up 315).
Customers will remain on their existing price plan, so that once the Rate Cutter offer expires the original price plan rates will be applied.
For Rate Cutter on-net bundles, calls to other networks, data, SMS and other supplementary services will be billed at existing price plan rates.
For Rate Cutter any network bundles, data, SMS and other supplementary services will be billed at existing price plan rates.
If you have other voice bundles at the time of purchasing a Rate Cutter offer, these voice bundles will be depleted first.
If you have Talking Point call discounts when you purchase a Rate Cutter, these discounts will not apply for the duration of the Rate cutter offer. Once the Rate Cutter expires, Talking Points call discounts will resume.
Data Offers
You will be charged for the volume of data sent and received, and not the time spent connected.
Data speeds are not guaranteed and are dependent on network availability.
Customers can extend the validity of their data bundle by purchasing another bundle of the same validity and size before the initial bundle has expired. This will extend the validity of the initial bundle to that of the second bundle purchased.
Once a Just4You data bundle has been depleted, data usage will stop unless the customer has another data bundle or has opted in to accept out of bundle charges. If a Just4You data bundle expires before the allocation is depleted, data usage will continue at 49c/MB.
Data bundles will be utilised in the order they were purchased. Please note that in the instance when shorter validity bundles are bought after longer validity data bundles, Vodacom may allow these bundles to be depleted first, depending on which bundle expires first.
3.1 Weekend Data Bundles:
You can purchase this bundle for use on the weekend, from Saturday 00:01 until Sunday 23:59.
If purchased during the weekend, the full cost of the bundle applies regardless of the time the bundle is purchased.
3.2 Night Owl Data Bundles:
Night Owl bundles can be used during Night Owl periods of 23:00 to 04:59 daily.
3.2 SMS Offers
Bundled SMSs are for national use to any network, at any time.
SMS’s will deplete in increments of 160 characters.
Bundled SMS’s can be used for SMS-to-email.
There will be no carry-over of SMSs beyond the expiry date of the bundle.
Once the SMS Bundle has been depleted, if you do not have another active SMS bundle you will be charged at your price plan SMS rate.
Just4You SMS bundles cannot be transferred. Once the purchased voice or SMS offer has depleted or expired applicable out of bundle rates apply (based on your tariff plan rates).
The following SMS types are excluded from in-bundle usage:
Roaming SMS
International SMS
Premium Rated SMS
4. INTEGRATED OFFERS
4.1 Voice, Data & SMS bundles
These 30-day bundles consist of Voice, Data and SMS allocations.
These Any-network voice bundles can be used for Vodacom-to-Vodacom calls as well as calls to other SA networks and will deplete per second.
When Voice, SMS or Data allocations deplete before the expiry date of the bundle, usage will revert to other available bundles. If there are none, voice usage will be consumed at the applicable out of bundle rate, but data usage will stop unless the customer has opted in to accept out of bundle
4.1.1 Voice Unlimited Bundles
There will be an FUP (Fair Usage Policy) applicable on some of the unlimited voice offer bundles.
When a customer reaches a respective FUP/threshold is per the table below:
Voice Minutes (Onnet)
FUP (Fair Usage Policy)
7 Days Unlimited
3500
30 Days Unlimited
9 000
Then the customer will be restricted for outgoing local calls in the case where the customer has no other minutes/airtime present. The customer will not be able to make any outgoing billable calls (i.e., National, International calls, premium rated calls and general service calls however Free emergency calls will be allowed.
However, if the customer has airtime or any other voice bundle the voice minutes, the calls will be depleted from available bundles or airtime
Customers can however receive incoming calls and use Data and SMS in line with their tariff plan allocation and out of bundle rates.
4.2 Integrated Voice & Data bundles
These bundles consist of Voice and Data allocations and validity will be daily, weekly or monthly, as specified in the offer prior to purchase.
Usage will be either on-net (Vodacom to Vodacom calls) or any-net (calls to Vodacom or any other network), as specified in the offer prior to purchase.
Depletion of the voice bundles will be per minute (for 1 day and 1-week bundles) or per second (30-day bundles), as specified in the offer prior to purchase.
4.3 Integrated Voice & WhatsApp bundles
These bundles consist of Voice and WhatsApp allocations.
The bundle excludes Prepaid 79c customers, Contract customers and Community Services SIM
When the bundle is purchased, the price will deplete from prepaid customers wallet/Airtime and from a Top Up/uChoose Subscribers monthly airtime allocation and/or wallet.
Customers are able to purchase the bundle at any time of the day.
Usage will be either on-net (Vodacom to Vodacom calls) or any-net (calls to Vodacom or any other network), but this will be specified in the offer prior to purchase.
Validity of the bundles will be daily, weekly, monthly, or as specified in the offer prior to the purchase.
Depletion of the voice bundles will be per minute (for 1 day and 1-week bundles) or per second (30-day bundles).
Customer will not be restricted to purchasing any of the existing Power bundles and can concurrently have an active Power Hour and a Power Hour + WhatsApp bundle.
Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product.
4.3.1 Power Hour
Power Hour provides the customer 60 minutes' worth of voice airtime (measured on a per minute basis) on calls made to Vodacom cellular phone numbers on the day the bundle is purchased, subject to these terms, conditions and exclusions (all off-net calls will be billed in accordance with the customers prevailing price plan).
Once a customer has used up the 60 voice minutes, they will begin paying again for voice calls made to Vodacom cellular phone numbers at their current price plan rate. Thus, if a customer™s Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate.
All unused minutes will expire every day at 23:59 in the case. Call types that qualify for Power Hour:
Vodacom to Vodacom (on-net) voice calls.
Call-back to Vodacom (on-net)
Call forwarding to Vodacom (on-net)
Through-Connect to Vodacom (on-net)
Conference calls to Vodacom (on-net)
The following call types are excluded from the service:
Voice and video calls to other SA Networks
Roaming calls
International calls
Video calls (to all networks)
Conference calls (to other SA networks)
Call Sponsor
VAS calls
Reverse Charge
SMS, MMS, Data, SVS
General Service calls
Directory Enquiry calls
Reconnect
Message forwarding
Fax Out dial
Call forwarding (to other SA networks)
4.3.2 WhatsApp Ticket
The WhatsApp Ticket offers customers access to WhatsApp messaging App, send and receive messages, videos and audio files via WhatsApp.
This service excludes voice calling and video calling.
The WhatsApp ticket is valid from the time of purchase until 23:59 on the day of the allocation.
When you have Ticket activated, all WhatsApp data will be consumed first before any other data bundle that you may be have.
WhatsApp Ticket cannot be used whilst a customer is on international roaming.
WhatsApp Ticket will have no associated out-of-bundle rate.
5. RECURRING BUNDLES (Single Purchase)
The recurring bundles will be allocated per day from the date of purchase and until the last day as per validity specified in the offer prior to purchase
The allocated bundle will be available to use per day until 23:59 of the same date the bundle was allocated
The next bundle allocation will occur in the following day at 00:00 and will expire as per above condition
Recurring offer types could be:
Data only
Voice only (either any network or Vodacom to Vodacom)
Data + Voice (either any network or Vodacom to Vodacom)
Voice + WhatsApp Data
Example of how recurring bundles will be allocated: 10 Voda min + 100MB WhatsApp per day for 3 days
Vodacom to Vodacom minutes plus 100MB WhatsApp data will be allocated per day to use until 23:59 of the same day. The second allocation will be given on day 2 at 00:00 and will be available to use until 23:59 of that same day. The final allocation will be given on day 3 because the bundle is valid for 3 days and that will be available to use until 23:59
Monthly Recurring Bundles (Data & Voice)
These recurring bundles will be allocated and paid for monthly for hybrid and postpaid customers.
The allocated bundle will be available to use for the calendar month
The next bundle allocation will occur on the first day of the following month at 00:00 and will expire as per above condition
If a monthly recurring bundle is activated mid-month, the bundle and the associated cost will be pro-rated according to the day of the month. The full allocation will take place on the 1st of the next month.
Recurring offer types could be:
Data only
Voice only (either any network or Vodacom to Vodacom)
Monthly recurring bundles must be available
To all Postpaid subscribers
To all TopUp subscribers
6. JUST4YOU TICKET
This menu is only available under Just4You platform on the My Vodacom App.
The Vodacom ticket offers are available for purchase under this menu on USSD. For more info on the Vodacom ticket offers click here
This menu is only available under Just4You platform on the My Vodacom App
The Video Play offers (this includes Video Play Data and Video Play Subscriptions) are available under this menu on the My Vodacom App, for more info on Video Play click here https://video-play.vodacom.co.za/#!/tcs
8. MORE 4 YOU
This menu is only available under the Just4You platform on USSD when you dial *123#
The Video Play offers (this includes Video Play Data and Video Play Subscriptions) are available for purchase under this menu on USSD, for more info on Video Play click here https://video-play.vodacom.co.za/#!/tcs
Vodacom Payments Services Company and Vodacom (Pty) Ltd (collectively called “Vodacom”) is running the Panarotti’s Competition where new and existing VodaPay followers stand a chance to win a 1 0f 5, R500 Panarottis vouchers.
All participants during the term of the Competition agree to be bound by the following Terms and Conditions:
Duration
The Competition is open to all new and existing VodaPay social media followers from 17 April - 30 April 2024 (the “End Date”).
The duration of the Competition may be extended or curtailed at the discretion of Vodacom.
Customers must complete all the following actions to qualify:
Execute on the specific stipulated action on the VodaPay social media platforms.
Download the VodaPay app
Purchase a Panarotti’s voucher on the VodaPay app
Follow, Share, tag @VodaPay and tag a friend during April to win.
Stand a chance to win 1 0f 5, R500 Panarottis vouchers
User must be following VodaPay social media pages to be eligible
1 customer stand a chance of winning 1 of 5, R500 Panarottis vouchers.
Eligibility
Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
The Competition is only open to natural persons (at least 18 years and older). Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
This competition is only open to new and existing VodaPay social media followers that complete the required entry mechanics during the stipulated times.
Employees, directors and agents of Vodacom Group Companies and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are eligible to participate in this Competition.
Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
Valid Entry
To stand a chance of winning in the Competition, participants need to execute on the specific stipulated action on the VodaPay social media platforms.
Download the VodaPay app
Purchase a Panarotti’s voucher on the VodaPay app
Follow, Share, tag @VodaPay and tag a friend during April to win.
Stand a chance to win 1 0f 5, R500 Panarottis vouchers
User must be following VodaPay social media pages to be eligible
Participants may enter multiple times, by entering on different platforms. However, each entrant may only win once
There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 11 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable.
Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
Prize draw
One winner will be selected each week. The winners will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winners will be notified within three (3) working days after he / she has been selected and verified as a winner. Winners will be announced on the 3rd of May 2024.
Winners will be selected at random.
Winner Validation
All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, (VMLY&R), who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
Vodacom (and / or ‘VMLY&R’) will use reasonable efforts to contact the winners via direct message on their social media profile, or via a phone call based on the contact details provided by the participants to participate in the Competition.
Vodacom (and / or ‘VMLY&R’) shall attempt to contact the winners for a period of 3 (three) normal working week days after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
The winners’ name and location will be displayed on VodaPay social media platforms at the platform’s discretion.
If only one winner in the competition: Vodacom shall request the winner’s consent in writing to his / her image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after he / she has been announced as the winner. The winner may decline the use of his / her image and/or likeness by Vodacom.
If more than one winner in the competition: Vodacom shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.
Prize Delivery
Winner will be contacted via direct message on the relevant social media platform. Winner to share full name and contact details.
Cash to be transferred to winners’ VodaPay wallet.
If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate. Collection of prizes stipulated below:
Personal information
User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
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