FREQUENTLY ASKED QUESTIONS
Vodabucks
How do I use my VodaBucks in a partner store?
Can I split payment between VodaBucks and another method?
What happens if I don’t use the full value on my purchase?
How many WiCodes can I create each day for Spend in Store?
What happens if my WiCode expires?
Can I transfer my WiCode to someone else?
Can I generate multiple WiCodes at once?
What happens if I return an item purchased with VodaBucks in a partner store?
What are VodaBucks?
VodaBucks are Vodacom’s digital rewards currency. You can earn, save and spend VodaBucks on a range of rewards and offers.
How do I earn VodaBucks?
There are several ways to earn VodaBucks, including:
- Playing your three (3) free Daily V-Ups
- Completing your personalised behavioural goals
- Paying your monthly contract bill
- Recharging with data or airtime
If you're a contract customer, you can also earn extra VodaBucks based on your Postpaid loyalty tier.
What are Postpaid loyalty tiers?
Postpaid loyalty tiers are part of the VodaBucks Loyalty Programme and reward eligible Vodacom contract customers with different levels of benefits. The higher your tier, the greater your rewards.
Eligible plans include:
- RED Flexi – Silver Tier
- RED Core – Gold Tier
- RED VIP – Diamond Tier
How many additional VodaBucks do I earn when I pay my monthly bill?
When you pay your monthly bill, you’ll earn extra VodaBucks based on your Postpaid loyalty tier.
- Silver Tier – 20% extra VodaBucks
- Gold Tier – 30% extra VodaBucks
- Black Tier – 50% extra VodaBucksDiamond Tier – 50% extra VodaBucks
Do I earn the additional VodaBucks when paying with cash or card?
No. You’ll earn additional VodaBucks when you pay your monthly bill or make an add-to-bill purchase. Payments made by cash or card don’t qualify for additional VodaBucks.
What can I do with my VodaBucks?
You can use your VodaBucks to:
- Buy extra Daily V-Ups
- Shop using Spend in Store
- Buy data and voice bundles
- Buy goods and lifestyle services in the VodaBucks Store
- Convert your VodaBucks to cash
- Buy upsize offers
- Spend your VodaBucks at participating stores
How do I check my VodaBucks balance?
You can check your VodaBucks balance on:
- USSD by dialling *133# or *135#
- The VodaPay app
What is Spend in Store?
Spend in Store lets you use your VodaBucks to pay for purchases at participating partner stores.
How can I access Spend in Store?
Spend in Store is only available on the VodaPay app.
Where can I use Spend in Store?
You can use Spend in Store at selected partner stores, including:
- Pick n Pay
- vida e caffè
- Shell
- Kauai
- Nando’s
- Krispy Kreme
- Vodacom Stores
- Ackermans
- Hungry Lion
How do I use my VodaBucks in a partner store?
To spend your VodaBucks in a partner store:
- Open the VodaBucks section in the VodaPay app and select "Spend in Store"
- Choose your preferred partner from the list
- Enter the Rand amount you’d like to pay with your VodaBucks
- Generate a WiCode
- At checkout, show the WiCode to the cashier to scan and complete payment
Can I split payment between VodaBucks and another method?
Yes. You can pay for part of your purchase with VodaBucks and pay the rest with cash, card or another accepted payment method.
What happens if I don’t use the full value on my purchase?
If your purchase costs less than the value of your WiCode, the remaining VodaBucks will be returned to your VodaBucks balance. Your refund will be calculated using the same conversion rate used to create your WiCode (R0.05 per 1VB).
How many WiCodes can I create each day for Spend in Store?
You can create up to two (2) WiCodes per day. Each WiCode can have a maximum value of 5,000 VodaBucks.
How long is my WiCode valid?
A WiCode is valid for two (2) hours from the time it’s created.
What happens if my WiCode expires?
If your WiCode expires, your VodaBucks will be returned to your VodaBucks balance. You’ll need to generate a new WiCode to complete your purchase.
Can I cancel a WiCode?
Yes. You can cancel a WiCode on the VodaPay app. Your VodaBucks will be returned to your VodaBucks balance.
Can I transfer my WiCode to someone else?
No. WiCodes can’t be transferred to another person.
Can I generate multiple WiCodes at once?
No. You can only have one active WiCode at a time. To generate a new WiCode, you’ll first need to use or cancel your current one.
What happens if I return an item purchased with VodaBucks in a partner store?
If you return an item bought with VodaBucks, your refund will be paid back in VodaBucks.