FREQUENTLY ASKED QUESTIONS
Troubleshooting, Outages & Support
How do I check for Fibre or LTE outages in my area?
Use the Vodacom Network Status page, VodaPay app, or WhatsApp TOBi (082 009 8624).
How do I log a network fault for my home connection?
Log via VodaPay under Support chat to Tobi or contact 082 1904.
What should I do if my fibre is down?
Before contacting support, please check the following:
- Check for a power outage in your area.
- Ensure the ONT (fibre box) and router are powered on.
- Connect both devices directly to a wall power outlet for testing.
- Use the original router power adapter where possible.
- Check ONT lights: Green PON = Connected; Red/No PON = Possible fault; Red Alarm = Fibre issue.
- Ensure the LAN/Ethernet cable is securely connected between the ONT and router.
- Restart the ONT and router: switch off for 30 seconds, then power on the ONT first and the router second.
Important: Do NOT unplug the fibre cable from the ONT and do NOT perform a factory reset on your router.
My internet is slow or not working — what should I check?
Restart the router, reposition it, check indicator lights, and look for outages.
What is the dedicated support number for Vodacom Fibre?
Call 082 1904 for Fibre installations, faults, and technical support.
What are the manual APN settings for Vodacom?
If your internet is not working, ensure your APN is set to “internet”:
- Name: Vodacom
- APN: internet
- Username: guest
- Password: Leave blank
- MCC: 655
- MNC: 01
- Authentication type: PAP
Save the settings and restart your device