FREQUENTLY ASKED QUESTIONS
Troubleshooting, Outages & Support
How do I check for Fibre or LTE outages in my area?
Use the Vodacom Network Status page, VodaPay app, or WhatsApp TOBi (082 009 8624).
How do I log a network fault for my home connection?
Log via VodaPay under Support or on help.vodacom.co.za.
What should I do if my fibre is down?
Restart the ONT and router, check cables and lights, verify outages, then contact support if the issue continues.
My internet is slow or not working — what should I check?
Restart the router, reposition it, check indicator lights, and look for outages.
What is the dedicated support number for Vodacom Fibre?
Call 082 1904 for Fibre installations, faults, and technical support.
What are the manual APN settings for Vodacom?
If your internet is not working, ensure your APN is set to “internet”:
- Name: Vodacom
- APN: internet
- Username: guest
- Password: Leave blank
- MCC: 655
- MNC: 01
- Authentication type: PAP
Save the settings and restart your device