FREQUENTLY ASKED QUESTIONS
Network Outages & Faults
Is the outage in my area or just my line/router?
Use the Network Outage section in the Vodacom or VodaPay App to see area wide issues versus line specific problems.
How do I check for a network outage?
Use the Network Outage section on the VodaPay or MyVodacom App.
How do I log a network fault?
Go to MyVodacom App → Support → Network → Report an issue.
What is the SLA for network faults?
Most faults are resolved within 24–72 hours depending on complexity and technician availability.
Can you allocate temporary data until fixed?
Temporary data may be granted depending on fault type and assessment.