Senior citizens refers to persons over the age of sixty years.
Alcatel 2020 easy-to-use feature phone
Vodacom caters to the Specific Needs of Senior Citizens because we understand that some elderly customers desire easy access to voice calls and SMSs when connecting with friends, family and during emergencies.
The Alcatel 2020 is a tailor-made device for senior citizens which has a large keypad and is easy to use and navigate.
Large 2.4" screen display for easy reading
Large keypad buttons with big and bold font, which is easy to see. Multiple background colours to choose from, making reading easier.
Battery
Charging cradle to make charging your device easy
Up to 7 hours talk-time when fully charged
Entertainment
Wireless FM radio for entertainment
Torch
2MP camera to capture all the memories
Video
Extras
Capacity for 300 SMSs
Bluetooth
SOS button
Torch
Alarm
Calculator
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Easy-to-use phone
Where to purchase the phone
Any Vodacom Shop Telephonically by calling 082 1950 Upgrade your contract telephonically by calling 082 1959 Vodacom Online Shop
Should you find it difficult to obtain this device, send an e-mail to [email protected]
As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.
Register your disability (Voluntary)
Stay in the know
Find out about as they become available.
How to register your disability (voluntary)
The VodaPay app Select - My Account and Register or edit disabilities
Vodacom WhatsApp (082 009 8624): Say 'Hi' to start the chat Select Main Menu, Specific Needs, Disability Menu and Register your disability
Benefits of registration
Receive queue priority in stores Receive priority for phone repairs Access special contract (the general application process apply) Benefit from ad-hoc data campaigns Access dedicated customer services Access specialised services
The Specific Needs Contact Centre provides real-time customer support to persons with various disabilities.
Who may use the Specific Needs Contact Centre? The service is available to customers who have various disabilities such as persons with physical disabilities, DeafBlind, learning disabilities, speech impaired, Deaf, visual and hearing impairments.
Contact details Vodacom customer service and support for consumers with disabilities is available over the phone, via email, SMS, video call or live chat. Call:082 12580 from any phone - select the 'Speak to a Consultant' option SMS:12580 Email:[email protected] Live Chat: (only for registered Deaf, hearing and speech impaired consumers) Vodacom's WhatsApp:save 082 009 8624 in your Contacts - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to live chat' and follow the prompts The Vodapay App:select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts Website: Go to 'Persons with Communication Barriers Page': - select 'Chat To Tobi' at the top of the page - enter your Vodacom cellphone number - select 'Specific Needs disability' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts
A video call option is available for registered Deaf persons who use South African Sign Language (SASL) on these channels: WhatsApp: Save 082 009 8624 in your Contacts - select 'Specific Needs' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts The VodaPay App: select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay NRS' - select 'Video Relay' - select 'Ready for video call' - follow the prompts Website: Go to 'Persons with Communication Barriers Page': - select 'Chat To Tobi' at the top of the page- enter your Vodacom cellphone number - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
The term "Persons with communication barriers" refers to persons who are Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired.
Vodacom National Relay Service (NRS)
How to use the Vodacom Video Relay Service (VRS)
Introduction
What is the Video Relay Service (VRS)?
Steps to take before using the Video Relay Service (VRS)
How to make a Video Relay call
Support information
The NRS is available to registered Vodacom Post-paid and Pre-paid customers who are hearing- and speech impaired and Deaf persons using SA Sign Language.
The NRS enables you to contact hearing people of 3rd parties such as businesses or organisations and family and friends. You can now do this on your own without asking someone for assistance.
We have introduced a new voicemail option for Deaf and hearing impaired persons whereby callers will not have the option to leave a voicemail. The new option allows callers to get a message to leave a SMS when you do not answer your phone or your phone is off. This voicemail option is only available to registered Deaf and hearing impaired customers. To request it, send an email to [email protected]
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Specific needs
Special contract smart phone deals
Customers with communication barriers (Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired) who prefer to not use voice calls shouldn't have to pay for unnecessary voice costs.
Therefore we have monthly contract deals consisting of only data and SMS.
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Specific needs
How to get the deals
Available at Vodacom shops - ask in-store about the deals
For more information send an e-mail to [email protected]
Special SMS bundles for persons with communication barriers
We have created a SMS bundle price plan, suitable for you, giving you more value and ensuring you stay connected when you purchase an SMS bundle, you receive an extra SMS bundle, FREE of charge.
As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.
Register your disability (Voluntary)
Stay in the know
Find out about as they become available.
How to register your disability (voluntary)
The VodaPay app Select - My Account and Register or edit disabilities
Vodacom WhatsApp (082 009 8624): Say 'Hi' to start the chat Select Main Menu, Specific Needs, Disability Menu and Register your disability
Benefits of registration
Receive queue priority in stores Receive priority for phone repairs Access special contract (the general application process apply) Benefit from ad-hoc data campaigns Access dedicated customer services Access specialised services
Page Category
Services
Page Title
Specific Needs - Persons with communication barriers
Keywords
specific needs, persons with communication barriers
