Home Internet Plans & Packages

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Alternatively, you can reach us via WhatsApp at 082 622 3509 or call us on 082 1904.
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FAQs

To get answers to your fibre-related questions, you can either view our Fibre FAQs or contact Vodacom Fibre support directly at 082 1904 for assistance.

For all your LTE and 5G inquiries, feel free to explore our LTE FAQs and 5G FAQs pages or reach out to Customer Support at 082 135 for immediate assistance.

All our Home Internet solutions

Select the internet solution you want to read more about.

Uncapped fibre

Why choose Vodacom Fibre?

If you are looking for the best uncapped fibre deals, look no further than Vodacom Uncapped Fibre. Our fibre deals offer super-fast and uninterrupted internet connectivity, so you can stay connected to the people and things that matter most.

With Vodacom Fibre solutions, you'll enjoy lightning-fast download and upload speeds, seamless streaming, and more.

So, why wait? Check your fibre coverage and sign up for Vodacom Uncapped Fibre today, and experience the best in fibre internet connectivity!

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Track my order

Internet connectivity

Super-fast & uninterrupted
More flexibility

Month-to-month fibre contracts
Download & Upload speed

Lightning-fast
Free installation & Router

Added-value

Fibre installation & Activation

What happens after you order fibre?

STEP 1

Sales order notification

You'll receive a notification with your sales order number.
STEP 2

Router delivery

Your router will be delivered to your doorstep within 1-3 days.
Track my order
STEP 3

Fibre installation

We'll contact you to schedule your fibre installation within 7-14 days.
STEP 4

Router activation

Watch our YouTube video to learn how to connect your fibre devices.
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FAQs

I want to order a Vodacom Fibre service, what should I do?

To place an order for Vodacom Fibre service, you must first confirm the availability of fibre in your area using one of the following methods:

Completing a coverage check on our website
Message us on WhatsApp on 082 622 3509
Filling out a call-back request form
Call our Customer Care line on 082 1904

What is the installation process?

Once you've completed your application, your order is processed and added to the network build plan.
The fibre network is then rolled out in your area according to the build schedule.
The installation partner will contact you for an appointment to survey your home and plan the installation.
Once the installation plan is agreed upon, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.

Can I take my Vodacom Fibre Broadband service with me if I relocate?

Service relocations will be allowed subject to the availability of fibre infrastructure at the location you're moving to.

If our Vodacom team can provide Internet services at your new location, you'll be offered a service similar to the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location.

Please note: If the relocation is to an area without a fibre network, then your current contract may be cancelled without any penalty and you'll remain liable for the cost of the Customer Premises Equipment (WiFi-enabled router).

View all FAQs

Our fibre providers

We have partners with different providers in different areas.
To see which providers are available in your area, please check your fibre coverage.

Check coverage

Plug and Play

What is LTE?

With our wide coverage, the Vodacom LTE network offers fast connectivity without the hassle of installation. You get a single connection that is linked to a single geo-location for all the desktops, laptops, smartphones and gaming consoles in your home, allowing kids and parents to do their own thing or enjoy the entertainment together as a family.

View LTE deals

Flexible plans

Choose the plan that best suits you from a variety of options.
Plug and play

No installation required. Simply set it up from the comfort of home.
Faster downloads

With faster speeds you can meet all your internet needs
Big data sizes

Large data sizes are available up to 800GB.

Having trouble?

How to setup your router

To ensure a smooth setup process for your router using a data-only SIM package, it's essential to deactivate the PIN (Personal Identification Number) associated with the SIM card. Here's how you can do it:

Insert the data-only SIM card into a mobile phone or a device that supports SIM card management.
Locate the SIM card settings within the device's settings menu.
Look for an option to manage the SIM card's security or PIN settings.
Disable or turn off the SIM card PIN by following the instructions provided.
Once the PIN has been deactivated, insert the SIM card into your router.

Remember, deactivating the SIM card PIN is crucial for a seamless router setup with a data-only SIM package.

Read more

FAQs

What are the Home Internet LTE & 5G price plans with Fair Usage Policy (FUP) price plans that I can buy from Vodacom?

These price plans offers you access to a data service that has a Fair Usage Policy (FUP) applicable. Therefore, you get to use up to a certain data usage per month based on their selected plan's FUP. The below list captures the new Home Internet price plans and their applicable FUPs:

Home Internet 10Mbps FUP Usage of 200GB @ up to 10Mbps
Home Internet 20Mbps FUP Usage of 400GB @ up to 20Mbps
Home Internet 30Mbps FUP Usage of 600GB @ up to 30Mbps
Home Internet 50Mbps FUP Usage of 1TB @ up to 50Mbps
Home Internet 100Mbps FUP Usage of 2TB @ up to 100Mbps

Do the new Home Internet LTE & 5G price plans come bundled with a router?

Yes, there are options for a 4G or 5G router however, the router selection is based on the deal that you take up. The pricing will differ depending on the router that you select. Note that if a deal comes bundled with a 4G or 5G router, the router will always be a fixed LTE/5G router to comply with the approved whitelisted Home Router condition. By bundling the price plans with a router, we can ensure that you will get the best connectivity and experience.

Do the new Home Internet LTE & 5G price plans come as SIM-only deals?

Yes, there are deal options for SIM only however, you must ensure you're using the Home Internet SIM card in an approved whitelisted Home Router. Here is a list of approved whitelisted Home Routers

Are the new Home Internet LTE & 5G price plans geo-locked?

No, these price plans are not geo-locked and therefore you must check your coverage to ensure you are signing up for a price plan that will have coverage in your area. Check your coverage here.

Can you use the Home Internet LTE & 5G price plans as internet-on-the-go?

No, the Home Internet LTE & 5G price plans are for Home Internet usage only - i.e. for usage at a fixed location, similar to how a Fibre service works. Therefore, only approved Home Routers can be used with this price plan.

However, if you require a mobile data or internet-on-the-go service, then please review our Mobile Broadband price plans or Prepaid LTE Starter Pack as alternatives.

Can I use my Home Internet LTE & 5G price plan SIM card in my mobile phone or MiFi router?

No, the Home Internet LTE & 5G price plan is a fixed LTE product that is for Home Internet usage only. Furthermore, the SIM card on the Home Internet LTE & 5G price plans are only compatible for use in an approved Home Router. Therefore, the SIM card will not work in any other router or device other than an approved Home Router. Here is a list of approved Home Routers

What is a Fair Usage Policy and how does it work on the Home Internet LTE & 5G price plans?

The Fair Usage Policy (FUP) refers to how much data can be used in a month on any of the Home Internet LTE & 5G price plans. Each of the Home Internet LTE & 5G price plans has its own respective FUP. Once your monthly data usage reaches or exceeds your price plan's respective FUP, then data connectivity will end. See the table below for the FUPs applicable.

Home Internet 10Mbps FUP - Usage of 200GB @ up to 10Mbps
Home Internet 20Mbps FUP - Usage of 400GB @ up to 20Mbps
Home Internet 30Mbps FUP - Usage of 600GB @ up to 30Mbps
Home Internet 50Mbps FUP - Usage of 1TB @ up to 50Mbps
Home Internet 100Mbps FUP - Usage of 2TB @ up to 100Mbps

How will I know when I have reached the FUP (i.e. no data connectivity)?

You will get a notification on your designated alternative number which would have been captured during the activation process. This is different from the router's SIM number.

Note: Please ensure you have a designated alternative number captured on the system. If no designated alternative number is reflected on the system, please request one of our agents to capture this for you so that you can receive the SMS message. Your alternative number is required and registered on the Vodacom system to make sure that you receive these FUP depletion notifications.

You can check on the MyVodacomApp and Vodacom websites by logging into your profile and selecting the Home Internet price plan. You will be able to view the data depletion. Furthermore, you can also call Customer Care for this information.

Does my unused FUP rollover to the next month?

No, there is no rollover of FUPs. Since you are accessing data services, the FUP is allocated only for a month. If you have any unused FUP at the month-end, this will be forfeited.However, the next month's full FUP allocation will kick in on the 1st of every month.

Terms and conditions

High speed internet

5G

5G is the latest advancement in cellular data networks. Designed to increase speed and responsiveness, it enables seamless connectivity for all your devices, allowing you to stay connected virtually anytime, anywhere.

Upgrade to 5G and experience faster internet browsing and smoother streaming. Embrace the convenience and efficiency of 5G technology today!

View 5G deals

Plug and play

Get instant internet connection without the fuss of installation.
Control your plan

Faster download and upload speeds.
Reduce buffering

Faster 5G speeds reduce buffering, allowing you to enjoy what you love without interruptions.