Terms and Conditions
1.1. The Money Can’t Buy Experiences Competitions (“the Competitions”) form part of the Vodacom Rewards Programme and are governed by these Terms and Conditions.
1.2. This clause must be read together with the remainder of the Vodacom Rewards Programme Terms and Conditions.
1.3. Where any provision of this clause conflicts with another provision of the Vodacom Rewards Programme Terms and Conditions, this clause will apply to the Competitions.
1.4. For the avoidance of doubt, customers do not need to be opted into the VodaBucks Loyalty Programme to enter the Competitions. Customers must, however, be registered for RED Rewards and meet the eligibility requirements set out below.
1.5. No VodaBucks are required, deducted or exchanged when entering a Competition.
For purposes of this clause:
2.1. “Competition Period” means the period beginning on [insert start date and time] and ending on [insert end date and time].
2.2. “Monthly Hero Competition” means a Competition that remains open for the period specified in the applicable Prize Schedule, ordinarily for one calendar month.
2.3. “Weekly Competition” means a Competition that remains open for the specific weekly entry period reflected in the applicable Prize Schedule.
2.4. “Prize Schedule” means the schedule published by Vodacom that identifies the applicable prize, competition type, opening date, closing date, draw date and any prize-specific conditions.
2.5. “RED Rewards” means Vodacom’s tiered customer rewards proposition, through which qualifying customers are allocated Silver, Gold or Diamond status.
2.6. “Eligible Customer” means a registered RED Rewards customer who meets the requirements contained in this clause and the applicable Prize Schedule.
2.7. “Entry Weighting” means the number of entries allocated to an Eligible Customer according to their RED Rewards tier.
3.1. This promotion is part of the overall Summer Promotion and will run from 19 October 2026 to 31 March 2027 (“Promotion Period”).
3.2. The Competitions will consist of:
3.2.1. six Monthly Hero Competitions; and
3.2.2. twenty-five Weekly Competitions.
3.3. Each Monthly Hero Competition and Weekly Competition constitutes a separate promotional competition with its own:
3.3.1. prize;
3.3.2. opening and closing dates;
3.3.3. entry records;
3.3.4. draw; and
3.3.5. winner-selection process.
3.4. Entries do not carry over between Competitions.
3.5. Entry into a Monthly Hero Competition does not automatically enter the customer into a Weekly Competition, and vice versa.
3.6. Customers must actively enter each Competition in which they wish to participate.
3.7. Upcoming Competitions may be displayed before their opening dates. Displaying an upcoming Competition does not mean that entry is open. Customers may only enter during the entry period stated in the applicable Prize Schedule.
4.1. To enter a Competition, a customer must:
4.1.1. be registered for RED Rewards;
4.1.2. have an active Vodacom contract mobile number on a qualifying RED package;
4.1.3. Monthly Hero Competitions are available exclusively to RED Rewards customers holding Gold or Diamond tier status at the time of entry.
4.1.4. use a SIM card registered in accordance with the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002 (“RICA”);
4.1.5. be eighteen (18) years or older;
4.1.6. enter using the Vodacom mobile number linked to their RED Rewards profile;
4.1.7. comply with these Terms and Conditions and any prize-specific requirements; and
4.1.8. where applicable, have an active account that is not in arrears.
4.2. VodaBucks opt-in is not an eligibility requirement for the Competitions.
4.3. Employees, directors and agents of Vodacom, participating partners and service providers, together with their immediate families, life partners, business partners and associates, may not enter if they are directly involved in sponsoring, designing, producing, managing, administering or marketing the Competitions.
4.4. Vodacom may require a provisional winner to provide proof of identity, age, RICA registration, account status and any other information reasonably required to verify eligibility.
4.5. In the event that the user of the mobile phone (i.e. the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/charges, then the prize will be awarded to the person that is responsible for the payment of the participating mobile phone account/charges
5.1. Eligible Customers may enter through the Money Can’t Buy Experiences category within RED Rewards during the applicable Competition’s entry period.
5.2. The customer must select the relevant Competition and follow the on-screen instructions to submit an entry.
5.3. A customer may submit only one entry action for each Competition.
5.4. Upon successful entry into a Weekly Competition, the customer will automatically receive entries according to the RED Rewards tier recorded at the time of entry:
5.5. Silver: one entry;
5.6. Gold: two entries; and
5.7. Diamond: three entries.
5.8. Upon successful entry into a Monthly Hero Competition, the customer will automatically receive entries according to the RED Rewards tier recorded at the time of entry:
5.9. Gold: two entries; and
5.10. Diamond: three entries.
5.11. Customers holding Silver tier status are not eligible to enter Monthly Hero Competitions.
5.12. The customer’s tier will be determined and recorded at the time of entry. A subsequent change in tier will not retrospectively increase or reduce the entries already allocated for that Competition.
5.13. The allocated entries increase the customer’s chances of being selected but do not guarantee that the customer will win.
5.14. Once entry has been successfully recorded:
5.14.1. the customer will receive an on-platform confirmation;
5.14.2. the entry will be reflected in the customer’s Rewards History, where supported;
5.14.3. the customer will not be permitted to enter that Competition again; and
5.14.4. no QR code, voucher, coupon or immediately redeemable reward will be issued.
5.15. Entries that are incomplete, submitted outside the applicable entry period, generated through automated or fraudulent means, or not successfully recorded by Vodacom’s systems will not be valid.
6.1. A customer may win a maximum of:
6.1.1. one Monthly Hero Competition prize; and
6.1.2. one Weekly Competition prize, during the Competition Period.
6.2. A confirmed Monthly Hero Competition winner will not be eligible to enter or win any subsequent Monthly Hero Competition during the Competition Period but may remain eligible for Weekly Competitions.
6.3. A confirmed Weekly Competition winner will not be eligible to enter or win any subsequent Weekly Competition during the Competition Period but may remain eligible for Monthly Hero Competitions.
6.4. The Monthly Hero Competition and Weekly Competition winner restrictions will be applied separately.
6.5. Where a customer is confirmed as a winner after entering a subsequent Competition within the same competition type, their subsequent entry may be disqualified in accordance with the winner limit above.
7.1. Each draw will take place on the date stated in the applicable Prize chedule.
7.2. Winners will be selected through a random, computer-generated draw from all valid entries received during the applicable entry period.
7.3. The draw will account for the Entry Weighting allocated to each customer at entry.
7.4. Each draw will be conducted, supervised and certified in accordance with the Consumer Protection Act, 68 of 2008, and its regulations.
7.5. Vodacom may select one or more reserve winners for each Competition.
7.6. All selected winners are provisional until Vodacom has completed the required eligibility, identity, account and security verification.
7.7. Vodacom may reject or disqualify an entry where:
7.7.1. the customer does not meet the eligibility requirements;
7.7.2. the customer cannot be verified;
7.7.3. the entry was generated through fraudulent, automated or abusive activity;
7.7.4. the customer has already reached the applicable winner limit; or
7.7.5. the customer has breached these Terms and Conditions.
8.1. Vodacom will use reasonable efforts to contact a provisional winner telephonically using the Vodacom mobile number used to enter.
8.2. Vodacom will attempt to contact the provisional winner during working hours, between 08:00 and 17:00, for a period of two working days following the draw and initial verification.
8.3. The provisional winner must complete the prescribed verification and acceptance process within the period communicated by Vodacom.
8.4. If the provisional winner:
8.4.1. cannot be contacted;
8.4.2. fails to complete verification;
8.4.3. does not provide the required documentation;
8.4.4. declines or is unable to accept the prize;
8.4.5. fails to meet the prize-specific requirements; or
8.4.6. is otherwise disqualified,
the provisional winner will forfeit the prize, and Vodacom may award it to a reserve winner or conduct a redraw.
8.5. A winner will only be displayed or announced as a confirmed winner after successfully completing the verification process.
9.1. The prize applicable to each Competition will be described in the Prize Schedule and on the relevant Competition page.
9.2. Images of prizes are for illustrative purposes only. The description contained in the applicable Prize Schedule will determine what is included.
9.3. Prizes are not transferable, exchangeable or redeemable for cash unless expressly stated otherwise.
9.4. Only the verified winner may claim or use the prize, except where the prize expressly includes a travel companion or nominated guest.
9.5. Where a prize is supplied or fulfilled by a third-party partner, the winner may be required to comply with that partner’s reasonable fulfilment, booking, delivery or usage conditions.
9.6. Vodacom may share the verified winner’s personal information with an approved fulfilment partner to the extent reasonably necessary to arrange and deliver the prize.
9.7. If a prize becomes unavailable for reasons beyond Vodacom’s reasonable control, Vodacom may substitute it with a prize of similar nature and equal or greater value, subject to applicable law.
9.8. Any costs, services or benefits not expressly included in the applicable Prize Schedule will be for the winner’s own account.
10.1. Where a prize includes travel, accommodation, event admission or an experience on a specified date, the winner must be available to travel and participate on the dates communicated by Vodacom.
10.2. The winner and, where applicable, their travel companion must possess valid identity and travel documents required for the destination.
10.3. Unless expressly included in the Prize Schedule, passports, visas, travel insurance, vaccinations, medical requirements, spending money, meals, ground transport and other incidental expenses will be for the winner’s account.
10.4. Issuing authorities retain sole discretion over passports, visas and entry permission. Vodacom cannot guarantee that a winner or travel companion will receive the necessary documentation or permission to travel.
10.5. Failure to obtain the required documents within the prescribed period may result in forfeiture of the prize.
10.6. Travel dates, routes, airlines, accommodation, seating, tickets and event arrangements are subject to availability and may not be changed by the winner.
10.7. Event tickets remain subject to the organiser’s ticketing conditions, venue rules, security requirements and any restrictions imposed by the relevant rights holder.
10.8. If an event is postponed, cancelled or materially changed for reasons outside Vodacom’s reasonable control, Vodacom will determine the appropriate alternative treatment, subject to applicable law and supplier conditions.
10.9. The winner and travel companion are responsible for their own conduct and may be required to sign additional travel, indemnity or participation documentation before fulfilment.
11.1. Personal information will be processed in accordance with the Protection of Personal Information Act, 2013, Vodacom’s Privacy Policy available at https://www.vodacom.co.za/vodacom/privacy-policy/terms, and clause 4 of these Terms and Conditions.
11.2. Personal information may be used to:
11.2.1. administer entries;
11.2.2. conduct draws;
11.2.3. verify provisional winners;
11.2.4. contact winners;
11.2.5. fulfil prizes;
11.2.6. prevent fraud and duplicate entries; and
11.2.7. comply with legal and record-keeping obligations.
11.3. Publication of winner information will be governed by clause 13 of these Terms and Conditions.
11.4. Any additional use of a winner’s image, voice, likeness or story for promotional content will be subject to the required consent. Refusing such additional consent will not affect the awarding of the prize.
12.1. Vodacom will use reasonable efforts to keep the Competition platform available but does not guarantee uninterrupted access.
12.2. Vodacom will not be responsible for entries that are delayed, incomplete, corrupted or not successfully received due to network interruptions, device failure, platform unavailability or other circumstances beyond its reasonable control.
12.3. Vodacom may correct or repeat a draw where a verified system error or interruption materially affected the fairness or integrity of that draw.
12.4. Vodacom may suspend an entry, Competition or customer profile where fraud, manipulation, automated entry, abuse or suspicious activity is reasonably suspected.
13.1. Vodacom may amend, suspend or terminate a Competition where reasonably necessary due to legal, regulatory, operational, security, supplier or other circumstances beyond its reasonable control.
13.2. Where reasonably possible, material changes will be communicated through Vodacom’s official channels.
13.3. Nothing in this clause is intended to unlawfully restrict, limit or avoid any rights or obligations under the Consumer Protection Act, 68 of 2008.
14.1. The Prize Schedule will form part of these Terms and Conditions.
14.2. The Prize Schedule must state, for each Competition:
14.2.1. the Competition name and unique identifier;
14.2.2. whether it is a Monthly Hero Competition or Weekly Competition;
14.2.3. the prize description and value, where applicable;
14.2.4. what the prize includes and excludes;
14.2.5. the entry opening and closing date and time;
14.2.6. the draw date;
14.2.7. the number of winners;
14.2.8. the fulfilment or travel date, where applicable;
14.2.9. any partner-specific terms; and
14.2.10. any additional eligibility, documentation or claim requirements.