Free Funeral Cover is an individual funeral cover which gives qualifying, registered customers R10,000 funeral cover at no extra monthly fee when they meet the monthly recharge requirement. 

A R10 000 cash lump sum will be paid out to help your loved ones cover immediate funeral expenses ease the financial burden during a difficult time.

There is no extra monthly fee for the cover. To activate and maintain the cover, you need to be registered and recharge with R120 or more in qualifying Vodacom airtime, voice, data, or bundles from Vodacom on your Vodacom SIM each month..

Free Funeral Cover is underwritten by Vodacom Life Assurance, a licensed life insurer.

The policy owner must be a South African citizen between 18 and 60 years old and must be an active Vodacom prepaid and Vodacom Red Business 0 subscriber.

You can register through the VodaPay Free Funeral Cover Mini App, via USSD by dialing *135*186# or *123# and selecting Free Funeral Cover. You may also get a prompt on your cellphone number to register via WhatsApp.

Free Funeral Cover only covers the policy owner. It does not cover dependents or family members. You can only have one Free Funeral Cover Policy at a time.

Your cover starts from the 1st day of the next month after successful registration and meeting the qualifying criteria.

You can check your cover status and monthly recharge progress in the VodaPay Free Funeral Cover Mini App. You will also receive SMS reminders during the month to remind you to meet your monthly spend to qualify for cover in the following month.

If you miss the recharge requirement for one month after activating your policy, a 30-day grace period may apply. If you miss it for two consecutive months, your cover will lapse.

If you recharge within 60 days of lapsing your policy, it will automatically be reinstated. If you recharge after 60 days after lapsing, you will need to re-registered and new waiting periods may apply.

Your Free Funeral Cover will end if your policy lapses, if you cancel the policy or if you pass away.

Yes. There is a 3-month waiting period for natural causes and a 12-month waiting period for suicide. Only accidental death may be covered during the waiting period, subject to the policy terms.

We will not pay any benefit for a death directly or indirectly resulting from willful and material breaking any law, participation in war/acts of war, participation in civil commotion insurrection, riot, usurpation of power, terrorism or acts of terrorism, radioactivity and nuclear explosions and fraud, misrepresentation or failure to disclose information.

Yes. After successful registration, you can add a beneficiary via USSD (*135#), the Free Funeral Mini App on VodaPay, by sending an email to [email protected] or by calling us on 082 178 00. You can only nominate one beneficiary for this policy. Your nominated beneficiary will receive the R10 000 cash payout if a valid claim is approved.

Your nominated beneficiary can contact us on 082 178 00 or email [email protected] to submit a claim. A consultant will guide them through or email the documents and claims process. The claim must be submitted within 180 days of the policy owner passing away.

Documents include a completed claim form, certified copy of death certificate, BI1663 form, certified copy of the deceased’s ID, certified copy of the beneficiary’s ID, proof of beneficiary’s bank account, and supporting documents based on the claim type.

Valid claims are usually paid within 48 hours after all required documents have been submitted and verified.

The payout is made as a cash lump sum into your nominated beneficiary’s bank account.

Yes. You can cancel your policy at any time in writing by emailing [email protected] or by calling us on 082 178 00. The agreement will end on the last day of the calendar-month for which you have already made your payment.

To manage your policy, make changes to your cover or ask questions, you can contact us on 082 178 00 or email us on [email protected].

You can view the full Free Funeral Cover terms and conditions on the Vodacom website: Complimentary Funeral Cover - Terms and Conditions | Vodacom