1. Only active Pre-paid customers who are South African citizens between the age of 18 and 60 are eligible for a Complimentary Funeral Cover policy. 
2. To qualify for cover  you must meet your spend goal, if a spend goal has been communicated to you. To keep your policy active, you need meet your spend goal for the month, each month. Only spend allocated to your own cellphone number will qualify towards your spend goal.
3. Complimentary Funeral Cover applies to an individual life only. 
4. You may only hold one Complimentary Funeral Cover Policy at a time. Any other complimentary funeral
5. You can add beneficiary details or view and amend your Complimentary Funeral policy details by contacting the call centre on 082 178 00 or by sending an email to [email protected]
6. Your Complimentary Funeral Cover policy will initiate upon successful registration, any other complimentary funeral cover offered by Vodacom Life Assurance Company (RF) Limited will fall away and  a cancellation will be communicated to you. 
7. Your policy will become active from the 1st day of the next month after registering for the policy and meeting your qualifying criteria.  
8. Once you have qualified for cover the cover amount will be set to R10 000 and standard 3-month natural causes and 12-month suicide waiting periods will apply.
9. During the waiting period, only accidental death will be covered. Accidental death means death caused solely by injury sustained during an Accident, within 90 days of the Accident, which is not related to any other causes. The death must be caused directly and independently of all other causes by some external and visible means. Please note that any event occurring before Cover Start Date is specifically excluded.
10. If you do not meet your spend goal in the previous month, a grace period of 30 days will apply, and you will still enjoy cover for the new month. If you do not meet your spend goal for a second consecutive month, your cover will be reset to R0 (i.e. your policy lapses). Vodacom will send you frequent messages by SMS to help you retain your funeral cover benefit. 

• If you meet the qualifying criteria as described above within two months of your policy lapsing, it will automatically be reinstated.
• If you meet the qualifying criteria described above after your policy has been lapsed for two months, you will be required to re-register and a new policy will be issued.

11. Your Complimentary Funeral Policy will end if your policy lapses, if you cancel the policy or if you pass away.
12. This cover may not be ceded or transferred to a third party as security for a debt or for any other reason.

Claims: Call us on 082 178 00. When you pass away, your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and efficiently. We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined. If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect age or relationship, your cover will be cancelled. In this case, no claim payouts will be made. We will also not payout due to self-inflicted injury & illegal acts.

Underwriter and administrator: This product is underwritten by Vodacom Life Assurance Company (RF) Limited, a licensed life insurer.

How to contact us:

• Call: 082 178 00
• Email: [email protected] (for all non-claims related queries or complaints) or [email protected] (for claims only)
• Write to: Vodacom Life Assurance Company (RF) Limited, Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand,1685.

This product is administered by O’Keeffe & Swartz BPO (Pty) Ltd, an authorized financial services provider (FSP no: 35478), for which they receive fees.

Queries and complaints: For any queries you may have regarding your policy, please contact 082 178 00 or [email protected]. If you are not satisfied with your level of service, you may log a formal complaint by calling 082 178 00 or sending an email to [email protected].

Should you be dissatisfied with the outcome, you have the right to contact National Financial Ombudsman (NFO):

Compliance: The Compliance Department can be contacted by calling our Customer Care Centre on 082 178 00.

This policy is subject to South African law and all payouts will be in rands to a South African bank account. In the event that the law or the interpretation thereof changes, we may change the terms of this policy. We will notify you of any such changes.