Vodacom (Pty) Ltd (“VSA”) and Upstream Systems South Africa (Pty) Ltd (“Upstream”) are committed to protecting your personal information. To demonstrate their commitment, VSA and Upstream have created this privacy supplement to communicate their intent to provide effective processes for the appropriate handling of such personal information and to comply with applicable legislation that governs the processing of personal information.
This privacy supplement explains how VSA and Upstream process your personal information once you have opted into the La Liga Premium service via the digital channels utilised by Upstream (collectively the “Channels”). Importantly, it is designed to provide additional contextual information to that already provided by VSA and Upstream in their respective privacy notices/policies. For more information on the VSA privacy notice please click here. For more information on the Upstream privacy policy please click here.
This privacy supplement explains the information that is collected via the Channels and how it will be used by both VSA and Upstream.
By opting into and accepting the La Liga Premium service Terms and Conditions via any Channel, you hereby acknowledge the processing activities outlined both herein and within the respective privacy policies / notices mentioned above.
VSA and Upstream are joint responsible parties in terms of the Protection of Personal Information Act 4 of 2013 (“POPIA”).
Your opinion matters to us – if you have any questions about this privacy supplement, you can email VSA at: [email protected] or you can write to our privacy team at:
The Information Officer – David Smuts
Vodacom (Pty) Ltd
Vodacom Corporate Park
082 Vodacom Boulevard
Midrand
1685
Alternatively, should you wish to contact Upstream for any reason relating to this Privacy Supplement and /or Upstream’s privacy policy, kindly email Upstream at: [email protected]
Information we collect about you
- VSA and Upstream will collect personal information when you opt into / subscribe to the La Liga Premium service via the The personal information collected will include any information necessary or required by the applicable law in order for VSA and Upstream to provide you with the La Liga Premium service. The personal information in this regard includes, but is not limited to, information such as your name, surname, cell phone number, marketing preferences etc.
- We may also collect anonymous analytics information on how customers use the Channels in order to improve the Channels and troubleshoot. We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends.
- We use our analytics to, for example:
- Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services; and
- Frame our marketing campaigns and determine how we might personalise those.
VSA and Upstream processes and discloses your personal information for specific and limited purposes. These include:
- Processing account details to facilitate payments and billing services if relevant to the service.
- Processing of personal information to assess and handle any customer queries, to develop and improve our products, services, communication methods and the functionality of the Channels.
- Once opted-in, we may contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications. We will provide you with an opportunity to Opt-Out of any further direct marketing activities at each instance you are contacted.
- If you have given your permission, we will also contact you to let you know about products and services of the Vodacom group of companies.
- Disclosure of your application personal information to third parties and / or service providers to facilitate the potential provision of a related products and / or services.
VSA and Upstream processes and discloses your personal information for specific and limited purposes. These include:
- Processing account details to facilitate payments and billing services if relevant to the service.
- Processing of personal information to assess and handle any customer queries, to develop and improve our products, services, communication methods and the functionality of the Channels.
- Once opted-in, we may contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications. We will provide you with an opportunity to Opt-Out of any further direct marketing activities at each instance you are contacted.
- If you have given your permission, we will also contact you to let you know about products and services of the Vodacom group of companies.
- Disclosure of your application personal information to third parties and / or service providers to facilitate the potential provision of a related products and / or services.
- VSA and Upstream takes the security of your personal information very seriously. We takes every effort to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
- Our measures include implementing technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an ongoing basis.
- Access to your personal information is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third parties.
We may not retain your personal information any longer than is necessary for achieving the purpose for which your personal information was collected or subsequently processed. We will keep the personal information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the product and / or services offered via the Channels, unless:
- The retention of your personal information is required or authorised by law.
- We reasonably require your personal information for lawful purpose related to our function or activities.
- The retention of your personal information is required by a contract that we enter into with you.
VSA and Upstream may also retain your personal information for the following reasons:
- Your personal information may also be retained so that we can continue to improve your experience with us and to ensure that you potentially receive alternative and / or related products or services via the Channels.
- We will actively review the personal information we hold and delete it securely, or in some cases anonymise it when there is no longer a legal, business or consumer need for it to be retained.
We have specialised security teams who constantly review, improve, and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction. We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
The same applies to any third-party websites or content you connect to using our products and services.
You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.
At VSA and Upstream, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information. If you have a question or cannot find the answer, please contact the privacy team via the contact details provided above and /or in the respective privacy policy / notice mentioned above.
Rights related to automated decision-making
VSA and Upstream may process your personal information using automated means. An automated decision is a decision that is made solely by automatic means, where no humans are involved in the decision-making process related to your personal information. Automated processing on the Channels is conducted to ensure we provide our products and services in a responsible manner.
If you become aware that any of the information we keep about you is incorrect or outdated, you can contact the VSA privacy team at [email protected]
You have the right to request a record or description of personal information that we hold about you. This includes the right to request VSA or Upstream to confirm, free of charge, whether or not it holds any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request please contact the VSA privacy team at [email protected]
You have the right, in certain circumstances, to object to VSA / Upstream processing your personal information. In order for us to provide you with products and services, we are required to process your personal information which is necessary for the conclusion or performance of a contract and to give effect to you signing up to the La Liga Premium service and as such the provision of your personal information is mandatory.
Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails or SMS from us notifying you or being contacted with varying potential opportunities). If you no longer want to receive marketing messages from us, you can choose to opt out at any time.
If you want to contact us about any of your rights or should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with our Customer Services team at 082 135 or [email protected]. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at: The Information Regulator (South Africa)
JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001
Email: [email protected]
If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn’t be processing your personal information, please contact our Customer Services team at 082 135 or [email protected]. In certain circumstances, for example where you contest the accuracy of your information, or where VSA / Upstream no longer requires your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.
VSA and Upstream strives to only process and retain your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold. If you feel that we are retaining your personal information longer than we need, it is worth first checking that your contract with us has been terminated, which you can do with Customer Services. If your contract with us has been terminated, we may still have lawful grounds to process your personal information.
- We will update this privacy supplement when necessary to reflect customer feedback and changes in our products and services.
- We will update this privacy supplement when necessary to reflect customer feedback and changes in our products and services. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy supplement changes). We will also keep prior versions of this privacy supplement in an archive for your review.
- We will not reduce your rights under this privacy supplement.