FREQUENTLY ASKED QUESTIONS
V-Up
What types of behavioural goals are there?
Where can I check my behavioural goals?
What happens if I don’t complete my goals?
Will I be able to see my reward options upfront?
What kind of rewards do I get?
Where can I view my earned rewards?
Where can I view the prizes I’ve won?
What is V-Up?
V-Up is part of the VodaBucks Loyalty Programme, giving you more ways to earn rewards every day.
You can access rewards through two V-Up boxes:
- V-Up Daily: Play every day for a chance to win instant rewards.
- V-Up Achiever: Complete personalised behavioural goals to earn rewards.
What is USSD?
USSD is a quick and easy way to access certain VodaBucks features, including V-Up, by dialling *133# or *135#.
Who can take part?
All Vodacom Prepaid, Hybrid and Contract customers can take part in the V-Up Summer campaign, including new customers who activate a SIM or port their number to Vodacom during the campaign.
How do I take part?
To participate in V-Up, you’ll need to join the VodaBucks Loyalty Programme.
You can join via:
- USSD by dialling *133# or *135#
- The VodaPay app
How do I earn rewards?
You can earn rewards through two V-Up boxes:
- V-Up Daily: Play every day for a chance to win instant rewards.
- V-Up Achiever: Complete personalised behavioural goals to earn rewards.
How does V-Up Daily work?
You get three (3) free Daily V-Ups on the VodaPay app and/or one (1) free Daily V-Up on USSD, where you stand a chance to win instant rewards.
If you use your free USSD play, you’ll have two (2) Daily V-Ups left on the VodaPay app.
Sometimes you may get a “No reward this time” outcome. If that happens, simply keep playing for another chance to win.You can also use your VodaBucks to buy extra Daily V-Ups. Each additional play costs one (1) VodaBuck.
What does “No reward this time” mean?
V-Up Daily no longer guarantees a reward with every play. Sometimes a V-Up Daily won’t result in a reward. This can happen on both a free and paid V-Up Daily. If you get a “No reward this time” outcome, simply keep playing for another chance to win.
When will “No reward this time” start?
You’ll start seeing “No reward this time” outcomes from <date>. From then on, V-Up Daily will no longer guarantee a reward every time you play.
How are “No reward this time” outcomes decided?
V-Up Daily uses a random process to determine whether you receive a reward or a “No reward this time” outcome.
How does V-Up Achiever work?
With V-Up Achiever, you’ll get a new personalised behavioural goal every week on the VodaPay app and USSD. If you’d prefer a different goal, you can switch to one alternative.
Goals run from Monday to Sunday. Complete your goal by Sunday to earn your chosen reward.
We’ll send you an SMS when your goal is ready and another once you’ve completed it.
Can I see my goal completion progress?
Yes. You can track the progress of your active goals on the VodaPay app and USSD. We’ll also send you an SMS reminder every Thursday to complete your goals.
What are behavioural goals?
Behavioural goals are personalised tasks you’ll receive through V-Up Achiever, tailored to how you use Vodacom products and services. Complete them to earn rewards.
What types of behavioural goals are there?
There are two types of behavioural goals:
- Transactional goals: These involve financial actions like buying airtime, using VodaBucks or making card payments.
- Non-transactional goals: These involve non-financial activities like watching a video or playing a V-Up Daily.
How often are goals updated?
New goals are updated every Monday and are active until Sunday.
Where can I check my behavioural goals?
You can view your behavioural goals on:
- USSD by dialling *133# or *135#
- The VodaPay app
What happens if I don’t complete my goals?
If you don’t complete your goal by Sunday at 23:59, it will expire and won’t earn a reward. A new goal will be available on Monday.
Will I be able to see my reward options upfront?
Yes. You’ll be able to choose from three (3) reward options: one (1) VodaBucks reward and two (2) additional rewards.
What kind of rewards do I get?
You could earn rewards such as:
- Data, voice and integrated bundles
- Discounted or free digital content subscriptions
- Lifestyle vouchers (food, clothing and personal care items)
- VodaBucks
- Cash into your VodaPay wallet
- Discounts on Vodacom products and services
Do my rewards expire?
Yes. Each reward has its own expiry date, which depends on the type of reward you’ve earned. We’ll let you know the expiry date by SMS.
Where can I view my earned rewards?
You can view the prizes you’ve won in the “Rewards History” section on:
- USSD by dialling *133# or *135#
- The VodaPay app
Where can I view the prizes I’ve won?
You can view the vouchers you’ve won in the “Rewards History” section on:
- USSD by dialling *133# or *135#
- The VodaPay app
Vouchers have different expiry dates. We’ll include the expiry date in the SMS you receive with your voucher.
Where can I view the vouchers I’ve won?
You can view the vouchers you’ve won in the “Rewards History” section on:
- USSD by dialling *133# or *135#
- The VodaPay app
Vouchers have different expiry dates. We’ll include the expiry date in the SMS you receive with your voucher.
How do I redeem my reward?
How you redeem your reward depends on the type of reward you’ve earned. Vouchers can be redeemed at the participating retailer or on their website. Other rewards can be redeemed on the VodaPay app or USSD, where applicable.