FREQUENTLY ASKED QUESTIONS
Premature Cancellation Guide
What Is a Premature Cancellation?
A Premature Cancellation refers to the termination of your Vodacom airtime agreement prior to the completion of its contractual term (24, 36, or 48 months). This means ending the contract before the official cancellation end date.
How to Cancel Your Vodacom Contract Prematurely
To initiate an early cancellation, please follow these steps:
- Request a cancellation quote from Vodacom.
- Review and approve the quote provided.
- Make payment according to the quoted amount. Use your Vodacom account number as the reference in the subject line whe making payment.
- Submit the following documents to [email protected]:
- A copy of your ID
- Signed premature cancellation quotation
- Proof of payment
- The cancellation quote is valid for 14 days from the date of issue.
What Fees are Applicable for a Premature Cancellation?
For SIM-only, device, and bundle contracts, the following charges may apply:
- One month’s subscription fee
- Any unbilled usage
- Outstanding account balance
- A final invoice for any remaining charges
How/Where can I pay for the Premature Cancellation Fees.
- Banking App (Vodacom is listed as a public beneficiary at ABSA, FNB, Nedbank, Standard Bank, and Capitec)
- Vodacom Walk-in Customer Care Outlets
- Vodapay App
What happens when my contract reaches its end date or expires?
- No cancellation fee will be charged.
- A 30-calendar day notice is required to process the cancellation.