FREQUENTLY ASKED QUESTIONS
Internet & Connectivity
Why is my internet down (home router / mobile)?
Possible causes include outages, weak coverage, incorrect APN, or router/device issues. Restart your device and check the Vodacom/VodaPay App for outages.
Why does my connection drop after an hour?
Can be due to congestion, router idle settings, firmware, or variable signal. Update firmware and reposition the router.
My mobile data is slow or not working — how do I fix it?
Check your data balance, APN settings, network mode, and move near a window.
What is the correct APN for Vodacom?
The correct APN is 'internet' with blank username and password fields.
Do I need special settings for 5G?
Ensure your device and plan support 5G and enable 5G/Auto mode.
How does loadshedding affect signal?
Sites may run on limited backup power, reducing coverage and speed.
How can I improve signal at home?
Place the router near a window or use approved external antennas.