What is Vodacom Funeral Cover and how do I get it?
Vodacom has negotiated a group life policy with Vodacom Life Assurance Company to offer you Funeral Cover as part of selected 24-month Vodacom Contracts, so that in the event of your passing, we will pay out either to your beneficiaries or into your estate.
We will pay the monthly premium on your behalf as part of the 24-month Vodacom deal you signed and you will receive Funeral Cover as part of the deal.
Please note:
- Not all 24-month Vodacom Contracts include Funeral Cover.
- To get Vodacom Funeral Cover: You must sign a participating 24-month Vodacom deal which includes Funeral Cover.
How much does Vodacom Funeral Cover cost?
The monthly premium will be paid on your behalf as part of the 24-month Vodacom deal you signed.
To verify the exact amount of cover that you qualify for, please call us on 082 178 00
How do I add beneficiaries to my Vodacom Funeral Cover?
You can call Vodacom Life Assurance on 082 178 00 to add a beneficiary or to update their details.
What is the claim procedure for Vodacom Funeral Cover?
Should you die, your beneficiary will need to provide us with certain documentation so that we can settle the claim quickly and efficiently.
Your beneficiary can contact us by:
- Calling our call centre on 082 178 00
- Sending an email to [email protected]
How do I lodge a complaint against Vodacom Funeral Cover?
We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or the benefit offering, please give us a chance to resolve the matter by:
- Calling our call centre on 082 178 00
- Sending an email to : [email protected]
If complaints about our service don’t get resolved to your satisfaction, we are accountable to the FAIS Ombud and to the Long-Term Insurance Ombud.
Call: 0860 103 236
- Email: info@faisombud.co.za or [email protected]
- Get more information on who can get Funeral Cover and why you should get Funeral Cover