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Business Internet 5G*/FWA Service

Choose between our speed-based 5G*/FWA service offerings, depending on your needs:

BI 5G*/FWA with Indoor Device, suitable for the small home office where the router would be able to be placed near to a window.
BI 5G*/FWA with Outdoor Device, suitable for those business premises where the router would be placed in areas where signal is hard to reach, eg. Basement Server Room. This option provides the customer with technical installation by an approved Vodacom installer

BI 5G with Indoor Device - comes standard with a Tozed X25 MAX2 deviceBI 5G with Outdoor Device - comes standard with a ZTE MC889 and a Tozed S90 Ultra device

The Business Internet 5G*/FWA service is a speed-based service, with a Fair Usage Policy. The Fair Usage Policy ensures that the Vodacom network is used in a way that does not compromise the integrity of the network so we can assure a great customer experience for all Vodacom customers, taking account of the services they purchase from Vodacom.
The FUP is applied by Vodacom to each relevant product and allowable FUP levels are dependent on various factors, including but not limited to network capacity, quantity of customers on the selected price plan and ongoing network quality.
The below table indicates the Fair Usage Policy applicable to the Business Internet 5G service:

Product Description	Line Speed	Soft Cap FUP	Hard Cap FUP
BI 5G*/FWA 10 Mbps	Up to 10 Mbps for usage from 0GB – 300GB	Usage from 300GB-500GB will be at a speed of up to 2 Mbps	From 500GB, hard lock imposed
BI 5G*/FWA 30 Mbps	Up to 30 Mbps for usage from 0GB-600GB	Usage from 600GB-800GB will be at a speed of up to 4 Mbps	From 800GB, hard lock imposed
BI 5G*/FWA 50 Mbps	Up to 50 Mbps for usage from 0GB-1TB	Usage from 1TB-1.5TB will be at a speed of up to 10 Mbps	From 1.5TB, hard lock imposed
BI 5G*/FWA 100 Mbps	Up to 100 Mbps for usage from 0GB-1.5TB	Usage from 1.5TB-2TB will be at a speed of up to 10 Mbps	From 2TB, hard lock imposed
BI 5G*/FWA Unrestricted	Unrestricted speeds for usage from 0GB-2TB	Usage from 2TB-2.5TB will be at a speed of up to 10 Mbps	From 2TB, hard lock imposed

Once the customer has reached the FUP limit, browsing speed will be throttled to the speed indicated above, for a set additional allocation of data (Soft Cape FUP). Once the Soft Cap allocation has been reached, the customer will be subject to a Hard Lock and data usage shall no longer continue. Should the customer wish to continue usage, a Top Up data bundle may be purchased.

Business Internet 5G*/FWA services are offered as two installation options - either as a self-installed, "plug-n-play" option, or a fully installed option.
The self-installed "plug-n-play" option requires the customer to plug the router into a power supply and insert the SIM card into the router. It's quick and easy to do, with an installation guide included in the box to aid understanding of the router function
The fully installed 5G*/FWA service is taken care of by our team of provisioning engineers, who will arrange the installation directly with the customer. During this installation, the 5G receiver will be installed on the roof of the building, and a router will be set up inside the office at the customer's desired location, with adequate cabling to connect the two. A service test will be conducted prior to the team leaving the premises, to ensure the service is working as expected.

Business Internet 5G*/FWA is a "best effort" service, meaning that the upload/download speeds achievable at any given time are dependent on a number of factors, including the number of users connected to base station at a point in time and the distance of the customer premises from the nearest Tower, for example. The maximum attainable speed depends on the service plan that the customer has subscribed to.
The connection automatically runs on the strongest available network at the specific location, using a 5G-ready router, so you can enjoy seamless connectivity today, and future-proof speeds tomorrow. Should 5G not be available in your area yet, you will connect using 4G but rest assured your 5G-ready router will automatically connect to 5G as soon as it becomes available.
Should 5G signal strength drop or become unavailable at any point in time, the Service will fall back to LTE/4G browsing speeds.

Log a lead for an Agent to call you back, visit your nearest Vodacom Store or contact your Account Manager.

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