Vodafone Protect

General Terms And Conditions

Vodafone Protect Terms & Conditions and end user license agreement

This is a licence agreement between you, the user of Vodafone Protect, and Vodacom regarding the use of the Vodafone Protect application (the "Service"). This agreement is in addition to the Airtime Conditions and Price Plan Terms. By registering an account, you accept that you have read and agree to these terms. You must be at least 18 years old to enter into this agreement. If you do not accept these terms, please do not register for an account. 


We will provide you access to the features of the Service for the term of your subscription. We have the right to terminate or suspend subscription without prior notice in the event of a violation of these terms. 

Under this agreement we grant you a non-exclusive, non-transferrable licence to download, install, update and operate the Service on your device for the term of your subscription to the Service. The Service is only available on specific devices, namely devices running the Android OS, from 2.1 to 4.0, and Blackberry 4.5 to 7.0. Please check your device is compatible with the Service before you register for an account. 

The Service includes some free functions, which include find, lock and wipe functions, and a premium portion, that includes anti-virus protection for a monthly subscription of R20. The Service is available to Contract and Prepaid customers. You must register to use the Service and pay a subscription fee every 30 days to access the premium functionality. You can unsubscribe at any time. 

The Service is for your personal, non-commercial use only, for use on the device that you own. You may only use your subscription to the Service for one device; any additional devices will require an additional subscription. 

What is Vodafone Protect? 
The Service is a security solution that: 

  • Helps you to find, lock and wipe your device remotely in case of loss or theft, and

  • Affords you extra protection against malicious software by using a premium anti-virus function

Subscription to the Service 

Use of the Service requires registration online at http://protect.vodacom.co.za. A subscription fee of R20 is required for the premium functionality, payable every 30 days to keep the Service active on your device. Your subscription fee does not include any additional charges or costs associated with the use of the application. This may include data and text message charges outside your price plan allowance when using the find, lock and wipe features. These charges could be considerably higher if you are using the Service whilst travelling abroad. You are responsible for any additional charges incurred. If you are a prepaid customer you will need to ensure that you have credit on your account for the features of the Service to work. 

Managing your account 

In order to use the Service you must create and manage an account on your device and through the online Service portal at http://protect.vodacom.co.za. Upon registration you will have to provide the following details: 

  • your phone number;

  • your e-mail address;

  • your chosen PIN number

You are responsible for the activity that occurs on your account. You must keep your account password (or PIN) secure, and notify us immediately of any breach of security or unauthorised use of your account. 

Finding Your Device 

The Service provides a means by which you can track the location of your device and also remotely lock and wipe content on the device subject to limitations (see Limitations of the Service below). You agree that these functions are for your personal use only, and that you will not use them to perform or engage in any activities that are unauthorized, illegal or inappropriate, including harassing or stalking individuals. 

Limitations of the Service 

You are responsible for ensuring the compatibility of this application with your device, and for the installation of, use of, and results obtained from the Service. 

You are responsible to ensure that your device meets the system requirements of the Service, this includes obtaining updates or upgrades from time to time, in order to continue using the Service. Please note that we may modify system requirements or the application at any time. 

We do not guarantee that all devices are compatible with the Service. We do not warrant or accept any liability for operation of the device used to access the features of the Service. In order to use the Service you will need a compatible device, a GSM mobile connection (supporting text and data connection), internet access, the Service application. 

Our ability to locate your device is based on the following conditions: 

  1. Your device is switched on; 

  2. There is battery life on your device when the locate command is sent; 

  3. If you have the GPS or Wi-Fi settings on your phone turned on; 

  4. If you have signal coverage; and 

  5. If you are a prepaid customer with a zero balance and no data bundle you will be unable to use the locate function of the Service unless your device is connected via a Wi-Fi connection.  

Please note that the service finds and locks the device on which it is installed, but it does not lock the SIM card. The SIM card may still be removed and used in another phone, incurring usage costs. 

If you cannot find or retrieve your phone, please call Customer Care on 082135 to report your phone stolen and request that the SIM card be locked to prevent it from being used to incur usage costs. 

Wiping your phone contents

In the event that your phone is stolen, you can remotely wipe personal information stored on the phone. The information wiped will depend on the type of device and whether it is an Android or Blackberry. The following will be wiped: 

  • Android: Contacts, SMS, Call logs, Photos, Videos, Memory card.

  • Blackberry: Contacts, Calendar, Photos, Videos, Email, memory card.

Ending your use of the Service

Your subscription to the Service is a 30 day rolling agreement and will continue unless you inform us otherwise. You may close your account and end your subscription to the Service at any time by logging on to your online account and downgrading or by calling Customer Care. If you cancel your subscription you may continue to use the Service for the remainder of your current 30-day subscription. 

Once your subscription has ended you can no longer use or access the premium features of the Service. You will still be able to use the free services: find, lock and wipe your lost phone. 


We maintain reasonable technical safeguards to maintain the security solution that helps you to find, lock and wipe your device remotely in case of loss or theft, and in the course of providing the Services. However, the use of the Service is subject to the use and availability of appropriate network connections. We're not responsible if the Service is affected by circumstances outside of our reasonable control. 

The Service is provided 'as is' and to the extent permitted by applicable law, we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use of the Service and related software. We don't warrant that your use of the Service will be uninterrupted, available at all times or risk-free. You agree that your use of the Services is at your sole risk. We make no warranty that the Service will protect against all possible threats or is error-free, free from interruptions or free from other failures or that the Service will meet your requirements. 

Our responsibilities to you 

We are legally responsible to you if our negligence causes death or personal injury or we act fraudulently. 

We will not be legally responsible to you, or for any damages, for: 

  • loss of income or profits;

  • loss of use of the Service;

  • loss of data;

  • lost business or missed opportunities;

  • any loss or damage that is not directly caused by us or which we could not reasonably expect at the time you entered into this agreement.

We will not be legally responsible to you if we cannot provide the Service because of something outside of our reasonable control. 

Except as provided by applicable law our liability to you shall be limited to the price you have paid for the Service. 

The terms of this agreement will not affect any rights which you may have under any law and which we cannot exclude by agreeing it with you. 


We reserve the right to suspend or end this agreement, your subscription and access to the Service if you have or are attempting to: 

  1. Use the application as a means to track or monitor the location and activities of any individual without their express consent and authorization;

  2. Transmit content that is unlawful, invasive of another's privacy, or inappropriate;

  3. Victimise, harass, degrade, or intimidate an individual or group of individuals for any reason including on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;

  4. Encourage conduct that would constitute a criminal offence or could give rise to any cause of action;

  5. Engage in any activity that otherwise interferes with the use and enjoyment of the Service by others, or harvesting personal information about other service users for any reason; or 

  6. Damage our reputation or that of a third party. 

No transfer of the Service and giving your device to someone else 

You may not rent, lease, license, loan or assign your rights to the Service to another person. If you use the Service on a device and you transfer ownership of that device to someone else, then you must ensure that you de-register from the Service on your device and ensure that the Service application is deleted from your device before you give the device to someone else. 

Contact with third parties

Certain benefits and features of the Service require access to and communication with our vendor servers (McAfee) through our network. These features include software downloads and updates, device tracking, locking and wiping, and collection of device information. These features are necessary to provide the Service and may result in data, text and minute charges. 

Your personal information

The Service may employ applications and tools to retrieve information about you and your device (for example your content, device ID, location) to enable provisioning and support of the Service (for example, content synchronization, device tracking, service improvements). Some of this information may be personally identifiable information and include sensitive data stored in files on your device. This information is essential to enable us to provide the Service and improve Service. For these reasons there is no opt-out available for this information collection. By using the Service and accepting these terms you agree to the use of this data by us and McAfee. You agree that we and McAfee may copy and store such data (including personally identifiable data which you made part of your content or provided in your account) the UK and Germany as part of the Service. 

Software upgrades 

When the software automatically performs updates, upgrades or repairs, you agree not to interfere with or prevent such activities. We may establish policies and practices to modify the operation and availability of the application to maximize the benefit for all customers. McAfee can release updates for the application however they will only be deployed to customers after our approval. 

Changing these terms or the Service

We may change these terms and the Service at any time. If the changes are likely to disadvantage you, we will give you a minimum of 30 days' notice. Don't forget you can cancel your subscription to the Service at any time. 

Customer Contact 

If you have any questions concerning the service, please call our Customer Care on 082135 or visit www.vodacom.co.za 


This is the entire agreement between you and us for the Service. This agreement does not cover buying or maintaining your device or your use of a SIM card provided by us. 

This agreement is under South African law.