The Vodacom Travel Data Bundle service is available to Vodacom Contract, Top-up and Prepaid customers with roaming activated.
Customers must opt-in for the service. It is only required once - there is no need to opt-in for each day abroad or each time customers travel abroad.
In order to qualify for the Vodacom Travel Data Bundle, you must ensure that you are roaming in a qualifying country that is listed as a Vodacom Travel Data Bundle country. Kindly go to vodacom.co.za/sl/traveldata for qualifying countries
Prepaid and Top-up customers must ensure they have enough airtime when they roam to enable bundle allocation once they trigger usage in a travel data qualifying country.
All networks in the qualifying countries will be included in the bundle allocation with the exclusion of Maritime services such as MALTA Maritime and OnAir Swiss Airline services and any other satellites such as planes, boats and remote areas. Standard roaming rates will apply.
Customers with the basic roaming service already activated can opt-in to the Vodacom Travel Data Bundle offer via:
o USSD *135*130# or My Vodacom App (Buy – International roaming-Travel data bundle)
Customers can opt-out Vodacom Travel Data Bundle offer via:
o USSD *135*130# or My Vodacom App
Upon activation of the service, the Vodacom Travel Data Bundle service will remain the customers default roaming plan when they travel in the qualifying countries until it is de-activated.
The Travel Data Bundle fee will be charged when a customer triggers data usage and is roaming in a qualifying country.
The Travel Bundle service is only triggered and allocated when the customer uses roaming data services. The bundle expires after 7 days. It will then require a new event to trigger a new bundle after the 7 day validity.
Should a customer deplete their bundle allocation before the bundle expires, a new bundle of the same allocation will be auto-allocated. Kindly note that only one bundle can be auto-allocation per an hour.
The data Out of bundle rates apply when the data bundle auto-allocation is depleted within an hour. A new bundle will be allocated the next hour only when an event is triggered.
If a customer is on a session that continues over the expiry time, the next bundle will only allocate after he ends his session and triggers a new event. A bundle will not allocate during the session. If he is in-bundle the session will deduct from his current session.
If the customer has triggered an event and used a Travel Bundle but opts out of the service before expiry, the new offering that has been activated will apply only from the next day.
If the customer has triggered an event and used the Travel Bundle but changes the size before the bundle has expired, the new offering that has been activated will apply only from the next day.
If the customer has triggered an event in qualifying country and moves to another qualifying country in the same day, the same bundle will be used.
If a customer is not roaming on a participating Vodacom Travel Data Bundle country, the applicable Vodafone world rates will apply for all services.
When the customer de-activates the Travel Data Bundle Service, they will not qualify for the bundle rates even if they are roaming in a Vodacom Travel Data Bundle country, Vodafone world rates will apply.
When a subscriber has opted for the Vodacom Travel Data Bundle and is roaming on an Africa Roaming network, the Vodacom Travel Data Bundle service will apply.
While roaming on any participating Vodacom Travel Data Bundle country, calling Vodacom’s dedicated Customer Contact Centre (+2782135) will be free. It is not an event that will trigger the bundle fee.
Customers may not have SMS roamer or Vodacom Travel Saver active simultaneously with the Travel data Bundle. They are allowed to move to SMS roamer or Vodacom Travel Saver when they opt out of the Travel data bundle service.
Customers may have standard roaming and Vodacom Travel Data Bundle active simultaneously however the Vodacom Travel Data Bundle will apply when roaming in the Vodacom Travel Data Bundle qualifying footprint, Vodafone world rates apply when customer is not roaming in the Travel Bundle qualifying footprint.
Vodacom Travel Data Bundle deductions exclude home tariff bundled minutes, tariff promotions. Public holidays and off-peak rates do not apply.
The Vodacom Travel Data Bundle service is only available for personal use, non-commercial purposes.
The unitization for the Vodacom Travel Data Bundle offer will remain the same as the existing Vodafone World unitization (10kB increments for data).
All rates are VAT inclusive
Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide the customer with reasonable prior written notice prior to implementing such change.
