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Vodacom Online Shop

Terms and Conditions

These terms and conditions govern all purchases from the Vodacom Online Shop. By using www.vodacom.co.za or www.vodacombusiness.co.za (the "Website") whether as a visitor or a registered User (the "User" or the "Customer") to browse or purchase any product on the Website you, the visitor / User / Customer, are bound by these terms and conditions ("Terms & Conditions"). www.vodacom.co.za or www.vodacombusiness.co.za are owned and operated by Vodacom (Pty) Ltd, a company registered in terms of South African law with registration number: 1993/003367/07 VAT number: 4010139121 (hereinafter referred to as "Vodacom").

Registration Process

You may only purchase goods from this website if you are 18 years or older. if you are under 18, you may only purchase goods from this website with consent of your legal guardian. By accepting these terms and conditions you confirm that you are at least 18 years of age or that you have your legal guardians consent. All Credit/Debit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified. Vodacom shall take all reasonable steps to protect the customer's information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). In order to purchase any products from the Website, you have to be a registered User and logged in using your own unique log in details.

Agreement of Sale

Credit card/debit card purchases will only be effective when the customer electronically submits a successful order and a payment has been authorized and received by Vodacom. Placing a product in a shopping basket without completing the purchase cycle does not constitute an agreement of sale; and/or constitute an order for such product. Vodacom shall not be held liable if such product is not available when the purchase cycle is completed at a later stage. Vodacom may remove such product from a shopping basket if no stock is available.

Credit card/debit card purchases in the event that Vodacom accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Vodacom's dispatch of the product that you have ordered. Should we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account. Refunds can take up to 21 working days to reflect.

In the case of an approved application, the contract obligation of such application will only be effective upon delivery and acceptance of the order.  The risk of loss shall pass on to the Buyer upon delivery of Product.

Vodacom reserves the right to refuse or cancel any order / Agreement of Sales for whatsoever reason without giving reason to the customer.

Third Party Content

Third party information such as but not limited to, product catalogues, product description and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products, links to third party websites and other data from external sources is made available on the Website ("Third Party Content"). The provision of Third Party Content is for general informational purposes only.

You hereby acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting and offering to sell the Products on the Website. All Third Party Content is provided on an 'As Is' basis. Vodacom may not own / have the rights and title to any such Third Party Content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content. Vodacom shall not be held liable for any loss suffered by You based on Your reliance on or use of such Third Party Content.

In the event any Third Party Content contains links to third party websites, and You visit any such external link, You agree to do so at your own risk, responsibility and liability. Vodacom makes no warranty or representation regarding, and does not endorse, any website linked to the Website / Services or the information appearing thereon or any of the products or services described thereon.

Product and Service Availability

Vodacom will endeavour to ensure information presented on this site is accurate, however errors may occur.   The product pictures are indicative and may not match the actual product.

Vodacom reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.


All products and pricing are subject to stock availability. The price of each product will be displayed with the product listing. In the event of a sales or special offer, the discounted price shall be displayed.

Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Vodacom may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Vodacom will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation.

PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VODACOM. Vodacom may revise and cease to make available any product/ services at any time. In the event, Vodacom is unable to deliver the product to you on time or at all,  your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.

External Suppliers Promotional Gifts / Discounted Voucher rules

Vodacom will communicate the redemption process to a customer, however will not be liable if an external supplier doesn't honour promotional gift or discounted voucher. Terms and conditions of the promotional gifts / discounted vouchers will apply to the limited stock available


Stock availability

Vodacom will take all reasonable efforts to monitor stock levels and ensure that when the item is discontinued, the offers are discontinued on the website. However we cannot guarantee fulfilment of your order .Where the item is temporarily out of stock, your order will be placed on back order until the stock becomes available to fulfil the same. Where the item is discontinued by a supplier, Vodacom will cancel your order should we not be able to source an alternative colour or device.

Promotional Deals and Special Offers

From time to time, Vodacom may offer certain contracts at discounted prices as part of a Today only ,Black Friday , App Only Deal ,Bundle Deal or any other campaign which are explained below (each a "Deal"). These will be subject to special terms and conditions (as set out in the Site ) Such terms and conditions define the construct of the deal.

 These deals will only be made available within the specified timeframe and quantities as advertised.  Quantities are limited to two (2) per customer dependent on the promotion  . This  also applies to discontinued or end of life items and Vodacom is not obligated to honour these deals. The extent of such "Deal" or discount is at the sole discretion of Vodacom.


Credit card /Debit Card Transactions

There is no minimum order value* A maximum value of R200 000.00 (Two Hundred Thousand Rand) per order on Hardware purchases* The minimum airtime recharge value is R12.00 (Twelve Rand) per order* The maximum airtime recharge value is R1 500.00 (One Thousand and Five Hundred Rand) per day to a maximum amount of R3000.00 (Three Thousand Rand) per month* The maximum data recharge value is R1500.00 (One Thousand Five Hundred Rand) per day to the maximum amount of R3000.00 (Three Thousand Rand) per month* All Prices are VAT inclusive. International Credit Cards are currently not supported on the Vodacom Online. 


Vodacom shall only accept South African Visa or Master Credit/Debit Cards payments. No Diners or AMEX cards. At the time of the customer submitting the payment details, Vodacom shall request payment authorization from the Credit/Debit Card institute. If such authorization is not obtained the order will fail and not progress further. The customer will see a message to contact their bank. Only once the payment has been authorised will the sales order be dispatched from the Vodacom warehouse for delivery to the customer.


Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase. All refunds may take up to 21 working days to process. Please note that all Airtime Bundles and Data Bundles are non-refundable as it is sent directly to the cellphone number captured.

Delivery and Charges:

Vodacom shall only deliver within the borders of South Africa. All sales orders exceeding the value of R600 (Six Hundred Rand including vat) shall qualify for free delivery.

All sales orders under the value of R600 (Six Hundred Rand including vat) shall incur a delivery fee of R130 (One Hundred and Thirty Rand including vat)

Deliveries shall take place between Monday - Fridays 8:00am-17:00pm.

Once payment has been received by Vodacom, deliveries shall take between 3-5 working days, depending on delivery address and location
It is your responsibility to ensure that an accurate delivery address is supplied.  Please be advised that changes to delivery address will not be allowed once the order has been despatched. This includes:* House / Building Number* Building Name* Street Name and Number* Suburb* Province* Post Code

Deliveries to postal codes will not be allowed.

Record of Online Sale Order

A record of each sales order and any related transaction between the customer and Vodacom shall be maintained on the Online Website.The customer shall only be able to view and print such record during the initial 12 (Twelve) month period. It shall be the responsibility of the customer to retain the record of the relevant sale or related transaction thereafter.

Listing of Cellular Phones:

In the event of theft or loss of a Cellular phone, where Vodacom has provided the Cellular Phone, the Customer shall be entitled to request Vodacom to list such Cellular Phone on the "blacklist" as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by the Customer "Blacklist" shall mean the disablement by electronic or other means, of a Cellular phone thereby preventing its further use on the Vodacom Network. In the event of theft or loss of a SIM card, where Vodacom has provided the SIM card, the Customer shall be entitled to request Vodacom to list such SIM card on the "greylist" as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by the Customer "Greylist" shall mean the disablement by electronic or other means, of a SIM card thereby preventing its further use on the Vodacom Network.

Disclosure of Information

Vodacom shall to the extent permitted by law, receive or disclose the Customer's personal information, documents, detailed call records and / or any other information for or to - Any law enforcement agencies that require the information for the preventing or investigation of criminal activities. Any of Vodacom's shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply, marketing and/or auditing purposes. Notwithstanding anything to the contrary herein contained, Vodacom shall be entitled to utilise the Customer's call records for tracing purposes as required by it in terms of law.


Whilst every effort has been made by Vodacom and its suppliers of information, to ensure the proper performance of this website, the accuracy of the information/images and the reliability of the binary data on this website, Vodacom, its affiliated companies, suppliers, or any of their employees, do not guarantee the availability of the Website, content and information offered on the Website or the accuracy of the information and/or images on this Website. Vodacom makes no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of this Website and/or the services and/or the information and/or images contained on the Website, are thus used at the customer's own risk. In particular Vodacom makes no warranty that the Website will meet the customer's requirements, be uninterrupted, complete, timely, secure or error free.

No warranties:

The Website is supplied on an "as is" basis and has not been compiled or supplied to meet the customer's individual requirements. It is the customer's sole responsibility to satisfy the customer's self prior to accepting these T's & C's that the service available from and through this Website will meet the customer's individual requirements and be compatible with the customer's hardware and/or software. The Website may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for the customer convenience and should not be construed as an express or implied endorsement by us of the site(s) or the products or services provided therein. The customers access those sites and use their products and services solely at the customer's own risk.

Governing Law and Jurisdiction

This Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these T's & C's, the customer submit to the jurisdiction of the South African courts.


Vodacom shall take all reasonable steps to protect the customer's personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Vodacom may electronically collect, store and use the following of the customer's personal information:* name and surname;* birth date;* gender;* country of residence;* closest city;* non-personal browsing habits and click patterns;* e-mail address;* IP address; and* ID number / passport number. Vodacom collects; stores and uses the abovementioned information for the following purposes: * to greet the customer when the customer access the Website;* subject to the customer consent, to inform the customer of facts relating to the customer* access and use of the Website;* subject to the customer consent, to inform the customer about competitions and special offers from Vodacom and/or its partners / affiliates;* to compile non-personal statistical information about browsing habits, click-patterns and access to the Website;* to verify the customer identity when transacting with Vodacom and/or Marketplace Sellers; and* to ensure that the goods are received by the addressee.* The customer may elect not to receive any communications from Vodacom and/or its partners / affiliates. Vodacom may collect, maintain, save, compile and share any information collected from the customer, subject to the following provisions: Vodacom shall not disclose the customer's personal information unless -the customer consent thereto; or through due legal process. Vodacom may compile, use and share any information that does not relate to any specific individual; and Vodacom owns and retains all rights to non-personal statistical information collected and compiled by Vodacom.

Data Protection

Vodacom shall not pass on customer information to any third parties for Marketing purposes, only Vodacom and its affiliated vendors shall contact the customer to promote its products and services.


Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Vodacom suffers any damage or loss. The customer agrees and warrants that the customer log-in name and password shall: * be used for the customer personal use only; and* not be disclosed to any third party. The customer allows Vodacom to take all reasonable steps to ensure the integrity and security of the Website and back-office applications. All credit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified.

Changes to Agreement

Vodacom may, in its sole discretion, change these T's & C's or any part thereof at any time with or without notice. It is the customer responsibility to visit the Website to see whether the T's & C's have been amended and ensure that the customer is satisfied with the amendments. Should the customer not be satisfied with the amendments, the customer must refrain from placing any further orders on, or from using in any way, the Website.


Between the customer and Vodacom Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between the customer and Vodacom on any matter provided for in, or arising out of these Terms & Conditions, and not resolved through the Customer Care Department of Vodacom, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Johannesburg in English.

Address for delivery of notices

Vodacom chooses as its address at which it will receive all correspondence or legal notices for all purposes under these T's & C's, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: (Physical address) Vodacom Corporate Park, 082 Vodacom Boulevard, Vodavalley, Midrand, South Africa. (Postal address) Private Bag X 9904, Sandton, 2146.

Term and Termination

These T's & C's shall commence from the date on which they are published on the Website and continue indefinitely, as amended by Vodacom from time to time, for so long as the Website exists and is operational, Vodacom being entitled to amend or  terminate these T's & C's and/or shut down the Website at any time.


Any and all copyright subsisting in the Website, including these T's & C's, vests in Vodacom and all rights not expressly granted are reserved.Vodacom cannot screen or edit all the content available from the Website and does not accept any liability for illegal, defamatory or obscene content. The customer's are encouraged to inform Vodacom of any content that may be offensive or illegal.

Intellectual Property Rights

All the content, trademarks and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Vodacom and as such are protected from infringement by local and international legislation and treaties.

Electronic Communications

When the customer visit the Website or send e-mails to Vodacom, the customer consent to receiving communications from Vodacom electronically and agree that all agreements, notices, disclosures and other communications sent by Vodacom satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing"


Hyperlinks provided on this Website to non-Vodacom sites are provided as is and Vodacom does not necessarily agree with, edit or sponsor the content on such web pages.


No person, business or web site may frame this site or any of the pages on this Website in any way whatsoever.