Vodacom Contract Price Plans

Terms & Conditions for RED, MyRed, Red+ and Smart + price plans.

Terms & Conditions

1. The following Terms and Conditions relate to the Vodacom contract price plans. These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract airtime agreement, and the Terms and Conditions Booklet. Where any terms and conditions conflict with each other, these RED, Red+ and Smart + price plans terms and conditions will prevail.

2. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between the customer and Vodacom.

3. Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required, and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions.

4. The Voice bundle included on Vodacom contract price plans will be available for use for calls to any local network, within the borders of South Africa, at any time of the day.

5. General Service and VAS calls will have the out-of-bundle call rate applied respective of your price plan. Data and SMS usage over and above the monthly bundled allocation, other bundled allocations, or to premium rated services will also have the out-of-bundle rate applied, unless otherwise stipulated. Please see the table below for billing reference.

Price Plan

*Voice rate pm out of bundle, or for general service & VAS calls

Data rate per MB out of bundle

*SMS rate per 160 characters out of bundle

Smart Price Plans

Smart More Data 2GB

R1.79

R0.49

R0.52

Smart More Data 4GB

R1.79

R0.49

R0.52

Smart More Data 6GB

R1.79

R0.49

R0.52

Smart + Price Plans

Smart XS+

R1.79

R0.49

R0.52

Smart S+

R1.79

R0.49

R0.52

Smart M+

R1.79

R0.49

R0.52

Smart L+

R1.53

R0.49

R0.52

RED + Price Plans

Red Select TopUp +

R1.28

R0.49

N/A

Red Select +

R1.28

R0.49

N/A

Red Classic +

R1.28

R0.49

N/A

Red Premium +

R1.28

R0.49

N/A

Red VIP +

R1.03

R0.49

N/A

RED Price Plans

RED 500MB 50min

R1.79

R0.29

R0.52

RED 1GB 100min

R1.79

R0.29

R0.52

RED 1GB 200min

R1.79

R0.29

R0.52

RED 1GB 400min

R1.79

R0.29

R0.52

RED 1GB 600min

R1.79

R0.29

R0.52

RED 1GB 800min

R1.79

R0.29

R0.52

RED 2GB 100min

R1.79

R0.29

R0.52

RED 2GB 200min

R1.79

R0.29

R0.52

RED 2GB 400min

R1.79

R0.29

R0.52

RED 2GB 600min

R1.79

R0.29

R0.52

RED 2GB 800min

R1.79

R0.29

R0.52

RED 3GB 100min

R1.79

R0.29

R0.52

RED 3GB 200min

R1.79

R0.29

R0.52

RED 3GB 400min

R1.79

R0.29

R0.52

RED 3GB 600min

R1.79

R0.29

R0.52

RED 3GB 800min

R1.79

R0.29

R0.52

RED 5GB 100min

R1.79

R0.29

R0.52

RED 5GB 200min

R1.79

R0.29

R0.52

RED 5GB 400min

R1.79

R0.29

R0.52

RED 5GB 600min

R1.79

R0.29

R0.52

RED 5GB 800min

R1.79

R0.29

R0.52

RED 10GB 100min

R1.28

R0.29

R0.52

RED 10GB 200min

R1.28

R0.29

R0.52

RED 10GB 400min

R1.28

R0.29

R0.52

RED 10GB 800min

R1.28

R0.29

R0.52

RED VIP 15GB Unlimited

N/A

R0.29

N/A

RED VIP 30GB Unlimited

N/A

R0.29

N/A

RED VIP 100GB Unlimited

N/A

R0.29

N/A

 

6. Voice, SMS and Data bundles allocated on Smart/Smart+, RED/RED + and My Red price plans, will have a carry-over of 1 calendar month post the allocation month. Voice minutes carried over on migration from another Vodacom bundled price plan will be subject to the same carry-over rule. All unused bundles at the time of expiry will be forfeited.

7. Vodacom reserves the right to charge for VoIP calls on selected price plans and at applicable lodged rates.

8. More Weekend Minutes will be excluded from all new Vodacom contract price plans

9. If you migrate to or from a Vodacom contract price plan with a limitless/unlimited voice and/or SMS option, there will be no migratory carry-over of any voice bundles/free minutes, and/or SMS bundles to or from this price plan.

10. If a migration is performed from a price plan with bundled Voice, SMS or Data, as part of the price plan offer, to any other price plan, regardless of whether the new price plan selected incorporates any bundled Voice, SMS or Data offerings;  you may forfeit all, or a portion of the accumulated bundle/s.

11. If you migrate to or from a Vodacom price plan with a limitless/unlimited voice and/or SMS offer, you will not carry over any benefits from the limitless/unlimited price plans to the new Price Plan.

12. Calls or connections to value added services are excluded from the inclusive voice bundles, and will be charged for separately at the general service, VAS and Out Of Bundle call rate respective of your price plan.

13. The voice bundles allocated on Vodacom contract price plans, will be applicable for use in the following scenarios:

i. Vodacom to Cell C, MTN, Vodacom and Telkom Mobile (Any Network Any Time) within the borders of South Africa, including VoLTE (Voice over LTE) and VoWi-Fi (Voice over Wi-Fi/Wi-Fi Calling) calls made to these mobile networks using compatible devices.

ii. Vodacom to Telkom Landline, Neotel Landline and all VANs numbers (VANS 087 numbers, geographic and non-geographic numbers, Vodacom Business)

iii. Voicemail deposits

Bundled voice, limitless and unlimited voice offers are not applicable to international calls, roaming calls and VoIP data calls made on a compatible device.

14. The following calls are included with the limitless/unlimited voice offer, with the exception that if the dialed B party number is within the exclusion list below, it will not form part of the limitless/unlimited voice allocation:

i. Bridge Conference Calls

ii. Directory Enquiries / Through Connect portion

15. The following categories shall be excluded from all Voice/SMS bundles and shall be charged for at the current prevailing price plan rate, unless otherwise indicated:

i. International calls

ii. Premium rated calls

iii. Roaming services

iv. Premium rated IVR

v. Premium rated Dicon

vi. Special Short Codes

vii. Video IVR

viii. International VAS and Premium services

ix. Travel Talk

x. Conference Calls

xi. Call Sponsor (sponsored calls are charged at the sponsored party’s prevailing price plan rate)

16. Vodacom contract price plans with the limitless/ unlimited voice benefit will be subject to the following acceptable usage policy:

Price Plan

Fair Usage Policy (Min)

Red Premium +

6500

Red VIP +

9000

Red Professional +

6500

Red Executive

9000

Red Executive +

9000

MyRed 1GB Unlimited

6500

MyRed 2GB Unlimited

6500

MyRed 3GB Unlimited

6500

MyRed 5GB Unlimited

6500

MyRed VIP 10GB Unlimited

6500

RED VIP 15GB Unlimited

6500

MyRed VIP 25GB Unlimited

9000

RED VIP 30GB Unlimited

9000

MyRed VIP 100GB Unlimited

9000

 

i. Vodacom contract price plans with the limitless/Unlimited voice benefit will be subject to the following acceptable monthly usage policy. When the threshold of 9000/6500 respectively is reached, outbound voice calls will be barred until such time that a voice bundle is purchased. Calls to free emergency services and/or charged international or premium rated service numbers will continue to be billed at the respective out of bundle voice rate. The counter will be reset at the beginning of each calendar month. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

ii. Intelligent call routing devices and bulk calling applications are not permitted on these price plans. If the SIM card is used in a fixed location or other device to regularly make calls abusing the limitless Voice offer, the service will be suspended immediately.

iii. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

iv. The limitless/unlimited voice offer on selected Vodacom contract price plan(s) may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse.

v. Limitless/unlimited voice minutes may not be used as part of any bulk calling service for commercial or business purposes.

vi. Vodacom contract price plans with a limitless/unlimited voice minutes are not available to WASPs and/or content providers.

17. Customers on RED price plans will get the same night owl data allocation as per the RED price plan data allocation.

 

Price Plan

Data Allocation

Night Owl Allocation

RED 1GB

1GB

1GB

RED 2GB

2GB

2GB

RED 3GB

3GB

3GB

Red 5GB

5GB

5GB

RED 10GB

10GB

10GB

RED VIP 15GB

15GB

15GB

RED VIP 30GB

30GB

30GB

RED VIP 100GB

100GB

100GB

17. Customers on RED/Red+ and MyRed (excluding Red Select Top Up+) price plans will qualify for 2 free Data Sharing SIM cards. This includes the monthly subscription fee/s and the once-off activation fee/s.

18. The Data Sharing SIM cards will be activated when requested by the account holder.

19. Standard monthly subscription fee/s and once- off activation fees for a Data Sharing SIM will be charged for the 3rd and 4th SIM/s requested and activated.

20. Customers migrating to a price plan that does not include the free Data Sharing SIM/s will be migrated as normal, however the Data Sharing SIM cards will then be charged for monthly going forward at the applicable subscription fee for the Data Sharing SIM/s. Data Sharing SIM cards can be activated or cancelled at any time without penalty. See Data Sharing SIM card/s terms and conditions for more information

21. The limitless/unlimited SMS option available on Vodacom contract price plans will include on net and off net national SMS.

22. The following SMSs categories shall be excluded from the limitless SMS bundle benefit:

i. International

ii. Premium rated

iii. Content services

iv. VAS services

23. The limitless/unlimited SMS allocation will be available for the duration of the contract and/or while on any of the specific contract price plans which offer limitless/unlimited SMS as part of the standard price plan

24. Vodacom contract price plans with a limitless/unlimited SMS allocation will be subject to the following acceptable usage policy:

 

Price Plan

Fair Usage Policy (SMS)

Red Premium +

9000

Red VIP +

9000

Red Professional +

9000

Red Executive

9000

Red Executive +

9000

MyRed 1GB Unlimited

9000

MyRed 2GB Unlimited

9000

MyRed 3GB Unlimited

9000

MyRed 5GB Unlimited

9000

MyRed VIP 10GB Unlimited

9000

RED VIP 15GB Unlimited

9000

MyRed VIP 25GB Unlimited

9000

RED VIP 30GB Unlimited

9000

MyRed VIP 100GB Unlimited

9000

 

i. Vodacom contract price plans will have a Fair Usage Policy implemented on the limitless/unlimited SMS feature of 9000 SMS messages per month. Customers will receive notifications when they have 1000 SMSs remaining, and when all 9000 SMS messages have been used, SMS message sending will be barred until such time that an SMS bundle is purchased. The counter will be reset at the beginning of each calendar month. Any extreme usage which may have an impact on the operation of our network may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

ii. SMSs may not be used as part of any bulk SMS sending service for commercial or business purposes.

iii. RED/Red+ and MyRed price plans and SMS bundles are not available to WASP and content providers and cannot be used for bulk message sending.

iv. If the SIM card is used in a fixed geographic location to regularly send bulk SMSs to multiple numbers, the service will be suspended immediately.

v. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

vi. The limitless/unlimited SMS offer on RED/Red+ and MyRed price plans may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse.

25. Smart+, RED/Red+ and MyRed  price plans, signed on a 24 or 36 month contractual basis, will have a term of 24 or 36 months starting from the day of activation.

26. Upgrade or renewal is permissible in month 22 (24 month contract) or month 34 (36 month contract).

27. At the end of the contractual period, if the customer does not renew or cancel the contract, the contract will continue on a month-to-month basis until either of the afore mentioned actions takes place.

28. A discount that has been applied on the subscription amount will be forfeited after contractual period and the customer will pay the full subscription amount. This price will be applicable until the contract is terminated or the customer upgrades or migrates to another contract or price plan.

29. A Customer can terminate their contract during the initial period or a renewal period by providing at least 20 (twenty) business days’ notice to Vodacom. Early contract cancellation will incur monetary penalties calculated using the remaining term of the contract and/or device finance costs. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract. The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost. 

30. Associated bundle allocations (Voice, SMS and Data), as well as the monthly subscription fee, pro-rated for that month respective of the day of activation.

31. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change or amendment.