Terms and Conditions

Please read these Promotion Terms and Conditions (“Terms and Conditions”) carefully.

Participation in the Promotion constitutes your agreement to comply with these Terms and Conditions. By participating in the promotion, you agree to comply with the following Terms and Conditions.

1. General

• Vodacom reserves the right to change or extend the promotional period, provided reasonable prior notice is given.
• Vodacom reserves the right to update these terms and conditions and where such change is significant, Vodacom shall provide its customers with reasonable written notice before implementing any such change.
• Vodacom reserves the right to suspend the service in the event of suspected abuse or fraudulent usage beyond what is considered reasonable for personal, non-commercial use.
• Vodacom reserves the right to limit the service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
• Vodacom reserves the right to alter or terminate the service in order to prevent a disruption on the network.
• Vodacom will make reasonable efforts to provide the service but cannot guarantee uninterrupted access due to potential network capacity constraints.
• Vodacom shall not be liable for any costs incurred by the participant for entering the Promotion or in claiming any rewards, where applicable.
• Vodacom reserves the right to suspend, cancel or change the Service with reasonable notice.
• Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").

2. Duration

• The Promotion will start on the 29^th of September 2025 ("Start Date"), and it will run until the 6^th of April 2026 ("End Date") (“Promotion Period”).

3. Eligibility

• The V-Up Promotion is available to all Vodacom Prepaid, Top-Up and Contract customers, including those who activate a new SIM card or port into the Vodacom network during the Promotional Period.
• Vodacom Business end users are also eligible to participate in the Promotion. Any Vodacom Business end user who participates in the Promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder by whom they are employed.
  • The end user shall also comply with all policies it is subject to by virtue of its employment by the Vodacom Business account holder.
  • Vodacom shall not engage in any dispute between the end user and the Vodacom Business account holder and where such dispute arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  • Vodacom Business customers purchasing any products or services by either adding to a bill or via credit card are eligible for rewards.
• Non-Vodacom customers will not be able to participate in the Promotion.
• Master and child accounts can participate in the Promotion.
• In the case of the Master and Child accounts / linked numbers, the rewards will be awarded to the cell number that performed the qualifying behaviour. Master accounts will not receive rewards earned by child accounts.
• If purchasing or spending on behalf of another number, the rewards will be credited to the cell number for which the transaction was made. The initiating number will not receive any rewards.
• Non-Vodacom customers will not be able to participate in the Promotion. Only entrants who are using SIM cards that have been RICA registered are eligible to enter the Promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
• The following customer-types are excluded from participating in the Promotion:

1. All Machine-to-Machine (M2M) SIMs and devices.
2. APN SIM cards.
3. Community services SIMs / phone numbers.
4. Bulk SMS applications are not permitted to participate in the Promotion; and
5. Non-customer SIMs that use applications to send SMSs in volumes not possible by a natural person.
   • Vodacom reserves the right to disconnect and suspend the service of non-customer SIMs and non-compliant devices (as specified by the regulating body ICASA) which are being used on the Vodacom network for the purposes of the Promotion.
   • Vodacom protects participants’ personal information in accordance with the user of the mobile phone Protection of Personal Information Act.

4. Summer Deals

• Summer Deals are exclusive to the 2025/26 Promotion period and are available for a limited time only.
• Eligible customers will be able to purchase the deals through this channel:

1. On the VodaPay App
   • Summer deals bundles may come with different validity periods (e.g., 14 (fourteen) or 30 (thirty) days).
   • Data allocations will expire at 23:59 on the final day of the validity period.
   • Night Owl data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.
   • Data transfer is not available on any of the Summer Deals Bundles. The Summer deals bundles are promotional offers available exclusively during the 2025/26 Promotion Period and cannot be transferred to other customers.
   • Customers may purchase multiple once off Pre-Paid LTE Bundles at the same time. The following order of consumption rule will apply:
     1. The bundle with the shortest expiry date will be consumed first.
   • Standard roaming rates apply.