Vodacom “Unlock Your 30“ Birthday Promotion

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Unlock Your 30" Birthday Promotion (the “Promotion”) where customers stand a chance of winning their share of Vodacom’s 30th birthday rewards.

All participants during the term of the Promotion agree to be bound by the following Terms and Conditions:


  1. The Promotion is open to all existing Vodacom Prepaid, Hybrid and Contract customers, including new customers who activate a new SIM on the Vodacom network or port into the Vodacom network, during the Promotional period from 00 am on the 30th of June 2024 to 23h59 on the 30th of September 2024.
  2. The duration of the Promotion may be extended or curtailed at the discretion of Vodacom.


  1. By participating in the Promotion, customers stand a chance to receive a Vodacom birthday reward of their choice, including but not limited to:
  • Free data & voice, integrated bundles;
  • Data and Voice bundles;
  • Content-specific bundles and Vodacom Tickets;
  • Lifestyle services;
  • Lifestyle vouchers;
  • VodaBucks; or
  • Discounts on Vodacom products and services.
  1. Customers will be given goals to complete according to spend and behaviour.
  2. Rewards will be allocated in real-time, immediately after the customer qualifies upon completing their goal (where possible).
  3. Rewards will remain active until their expiry date. This will be determined by the type of reward provided and will be communicated to you.
  4. Customers can receive as many rewards as they can for as long as they complete the awarded goal within the given time frame.
  5. Customers can view their reward balance via the following channels:
  • VodaPay
  • USSD (*135# and *133#)
  1. Customers will be able to migrate with their rewards when moving to a different tariff plan.


  1. Only entries received during the Promotion period as stipulated in clause 1 above will qualify for rewards, provided that the awarded goal is completed within the given time frame.
  2. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  3. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  4. In the event that the user of the mobile phone (i.e., the participant in the Promotion) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the reward will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  5. Master and child accounts can participate in the Promotion. All linked numbers can participate in the Promotion.
  • In the case of the Master and Child accounts / linked numbers, the rewards will be awarded to the cell number that performed the qualifying behavior. Master accounts will not receive rewards earned by child accounts.
  1. Vodacom Business end-users are also eligible to participate in the campaign. Any Vodacom Business end-user who participates in the Promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom they are employed.
  • The end-user shall also comply with all policies that he/she is subject to by virtue of their employment by the Vodacom Business account holder.
  • Vodacom shall not engage in any dispute between the end-user and the Vodacom Business account holder, and where such dispute/s arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  • Vodacom Business customers purchasing any products or services by either adding to bill or via credit card are eligible for rewards.
  1. The following customers are excluded from participating in the Promotion:
  • All Machine-to-Machine (M2M) SIMs and devices.
  • APN SIM cards.
  • Community services SIMs / phone numbers.
  • Bulk SMS applications are not permitted to participate in the Promotion; and
  • Non-customer SIMs that use applications to send SMSs in volumes not possible by a natural person.
  1. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Promotion are not eligible to participate in this Promotion.

Valid Entry

  1. The Promotion will be the channelled for participation via -
  • Voda Pay App; and
  • USSD (*135# and *133#).
  1. Customers who opted into the previous Vodacom summer campaigns will not be required to opt-in again.
  2. Customers can participate in the Promotion by opting into a personalised goal and choosing a reward.
  3. Customers will have a choice of three rewards to select from, when choosing their goals.
  4. The customers will receive an SMS notification once their goal is set and once it is successfully completed.
  5. Customers will only be allowed one active goal at a time.
  6. Customers will be allocated one goal at a time. For this goal, a customer will have up to 7 days to accomplish it before it expires.
  7. If the customer does not complete the goal within the set period, the goal will expire, and a new goal will be re-presented.
  8. Customers are allowed to participate multiple times.
  9. Customers may still participate in any other Vodacom promotions running concurrently with the Promotion (depending on the rules of your active promo).
  10. By opting into the Promotion, the customer will also be opted into the VodaBucks Rewards Programme (https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme) and will enjoy all the benefits of the Vodacom Rewards Programme.
  11. There are no additional charges for participating in the Promotion apart from the standard data costs to upload a valid entry, as explained in clause 18 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  12. Vodacom shall not be liable for any costs incurred by the winners for entering the Promotion or in claiming any rewards, where applicable. 
  13. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Redeeming the Reward

  1. Once the goal is completed, the customer will be issued with the associated reward.
  2. Customers will be able to see their personalized active goals via the following channels:
  • Vodapay App; and
  • USSD (*135# and *133#).
  1. Once a goal is completed, the customer will receive a message to confirm when the reward is allocated successfully.
  2. Customers can then access or redeem their reward as stipulated in the message sent to them.

Winner Validation

  1. All the information provided or related to this Promotion shall be managed, captured and approved by Vodacom.
  2. The claim for any reward will be subject to security and validation, and Vodacom reserves the right to withhold any reward until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Promotion and have to comply with the required validation procedure, determined by Vodacom, in order to claim any rewards, failing which such winner will forfeit the reward and the reward will be awarded to the next selected qualifying entrant.
  3. Notwithstanding the fact that the rewards vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such reward will be forfeited.

Reward Delivery

  1. All rewards will be claimed via self-service channels and where applicable customers will provide details of the relevant store to claim their reward. No rewards will be delivered to a postal address.
  2. No rewards are transferable or exchangeable and may not be redeemed for cash.
  3. If a customer cannot accept a reward for any reason whatsoever, the reward will be forfeited.
  4. All risks and ownership of the rewards shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Promotion as well as in regard to the rewards shall terminate.

Personal information

  1. User data collected via the Promotion will not be used for any other purpose than for execution of the Promotion.
  2. User data collected via entry for this Promotion will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.


  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The Vodacom’s decision on any aspect of the Promotion including the allocation of the rewards will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a reward if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the reward.
  6. Vodacom is not liable for any technical failures affecting participation and / or reward redemption process of the Promotion. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the reward redemption process of the Promotion.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any reward nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions