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Broadband connect LTE-Advanced Terms and Conditions

Vodacom reserves the right to change, extend or suspend the offers with a reasonable notice period provided to the end-user of such amendments.

Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices (as specified by the regulating body, ICASA) are being used on the Vodacom network

24 month LTE-Advanced data contracts prices include a Huawei B618 router and a Huawei WS331c WiFi range extender

Standard Mobile Broadband 24 Month contract Terms and Conditions will apply to LTE-Advanced offers as detailed below:

LTE-Advance 24-month contracts

  1. 24 month LTE-Advanced data contracts are available as either a Postpaid or Top Up option billable monthly

  2. 24 month LTE-Advanced data contracts are available are only available in selected areas, coverage availability can be confirmed by accessing the Vodacom Online coverage map

  3. 24 month LTE-Advanced data contracts are only available at selected stores 

  4. 24 month LTE-Advanced data contracts are available as either a new contract or as an upgrade

  5. LTE-Advanced 24 Month contracts will be subject to standard credit vetting rules

  6. 24 month LTE-Advanced data contracts available via all service providers

  7. 24 month LTE-Advanced data contracts will have a term of 24 months and upgrade or renewal is possible in month 22 of the contract term.

  8. 24 month LTE-Advanced data contract pricing includes VAT.

  9. Night Owl is included in the Postpaid or Top Up Contracts. For more information on the Night Owl VAS visit  https://myvodacom.secure.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions

  10. This Agreement will start on the Activation Date and, subject to the Terms and Conditions of this Agreement shall continue for the Initial Period. After the Initial Period this Agreement will automatically continue on a month to month basis subject to any changes which we have notified you of unless you or Vodacom terminate it on at least 20 (twenty) business days written notice.

  11. Despite rule 10, you may terminate this Agreement during the Initial Period or a Renewal Period by giving Vodacom at least 20 (twenty) business days' notice in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Equipment related to the Services. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract.  The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost.

  12. After the initial 24 months contract period, the contract will continue on a month-to-month basis at the price the contract was signed up for. This price will be applicable until the contract is terminated or the customer upgrades to another contract.

  13. Customers will be charged for the volume of data sent and received, and not the time spent connected

  14. Customers with a 24 month LTE-Advanced data contract will not be able to purchase Mobile Internet Monthly Recurring data bundles

  15. Customers with 24 month LTE-Advanced data contracts will only be able to purchase Mobile Broadband (MBB) Once-Off data bundles, or Once-Off Wi-Fi bundles; unlimited Mobile Broadband Once-Off or Once-Off Wi-Fi data bundle purchases  are allowed

  16. MBB Once-Off bundles and Once-Off Wi-Fi bundles will be available through the following self-service channels using the number of the price plan as the login or initiator of the service;

    Self-service Channels
    MyPhone *135#
    vodacom.co.za & vodacom.mobi
    My Vodacom App
    Customer Care 082 135
    Vodacom Shops
  17. SMS messages are charged at R0.80c during peak times R0.35c during off-peak times. MMS messages are charged at  R0.80c per 300KB during both peak and off-peak times. Respective SMS & MMS bundled rates apply if applicable.

  18. 24 month LTE-Advanced data price plans will be voice capable and voice rates applicable to data price plans will be as follows: 
     

    Call Rates Per Minute for 24-month LTE-Advanced Data Contracts
    Payment Type Destination Peak Off-peak Unitisation
    Contract Vodacom R1.60 R1.60 Per Minute
    Other R1.99 R1.99
    Top Up Vodacom R1.99 R1.08 Per Second
    Other R2.65 R1.25
  19. Data transfer rates are not guaranteed and are dependent on network availability.

  20. 24 Month LTE-Advanced Price Plans do not apply to data roaming.

  21. The monthly price and data allocation will be pro-rated for the first month of the contract where the contract is taken out in the middle of a calendar month. Thereafter the full bundle allocation will take place on the 1st of every consecutive calendar month.

  22. Data Sharing SIM cards cannot be added to post-paid billing option for LTE-Advanced contracts.

  23. 24 Month LTE-Advanced data contracts can transfer data bundles to other mobile numbers on the Vodacom network. The costs of the respective bundles transferred will be added to bill for post-paid billing option for contracts, and deducted from the available airtime balance on Top Up contracts.

Migrations

  1. Migrations will be allowed as long as the monthly subscription fee is either the same or higher than the current subscription fee of the contract to be migrated.

  2. Upward migrations will be allowed for contract migrations i.e. 500MB to 1GB, no downward migrations will be allowed until  the full term of the contract has been fulfilled.

  3. Migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.

Carry-over, order of consumption and validity

  1. The data bundle expiry date for the 24 month LTE-Advanced contracts will be valid for up to 60 days or until the last day of the following calendar month. If the Vodacom data bundle is depleted the applicable Out Of Bundle rate is applied  respective of the price plan type per MB. LTE-Advanced Once-Off bundles can be purchased to add additional data before month end. 

  2. Vodacom data bundles follow a LIFO (Last In First Out) order of consumption. The last bundle to be purchased, activated or allocated will be the first bundle to be consumed and then any other available bundles in chronological order.

24-Month LTE-Advanced data price plan pricing

Bundle Size Price Per Month In-bundle Rate per MB Out-of-bundle Rate per MB Postpaid Out-of-bundle Rate per MB Top Up
50GB R899 R0.02 R0.44 R1
100GB  R1199 R0.01 R0.44 R1

Customer Premise Equipment (CPE)

  1. After the 24 month contract period the CPE becomes the property of the customer. 

  2. The CPE has a 24-month warranty on the device for manufacturing defects

  3. If customer equipment is swapped out, the warranty of the replacement CPE will be valid for the balance of the 24 month contract period. 

  4. The CPE warranty period commences on the date of acceptance of delivery of the wireless extender by the customer. 

  5. The CPE warranty will be voided if damage is caused by malfunction or failure resulting from alterations, any serial number is removed or defaced, accidents, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.  

  6. The warranty does not cover manuals, packaging and Ethernet cabling.

  7. This warranty does not cover normal wear and tear of the CPE.

WiFi Access Extenders Terms and Conditions

General

  1. The data speed (throughput) of your broadband connection could be impacted by the use of WiFi extenders

  2. The speed (throughput) from a wireless extender can be influenced by the following:

    1. Distance of the user from the wireless extender.

    2. Distance of the wireless extender to the router.

    3. Number of wireless networks in range.

    4. Number of devices connected to your wireless network.

    5. Physical materials used in the construction of the home or building, especially if they obstruct the line-of-site path of the signal from the wireless extender to the user.

    6. Devices operating on the same band (2.4GHz) resulting in radio interference.

  3. The Vodacom Wireless Extenders terms and conditions as detailed herein are subject to change from time to time.

  4. The Vodacom Wireless Extenders terms and conditions are subject to our Standard Vodacom terms and conditions.

  5. Where there is any conflict between our standard Vodacom terms and conditions and the Wireless Extenders specific terms and conditions, the last mentioned shall prevail.

Wireless extenders device warranty

  1. The wireless extender has a 24-month warranty on the device for manufacturing defects. 

  2. The wireless extenders warranty period commences on the date of acceptance of delivery of the wireless extender by the customer. 

  3. The WiFi extenders warranty will be voided if damage is caused by malfunction or failure resulting from alterations, any serial number is removed or defaced, accidents, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.  

  4. The warranty does not cover manuals, packaging and Ethernet cabling.

  5. This warranty does not cover normal wear and tear of the wireless extenders.

Usage policy

  1. The wireless extender is not designed for installation in an electrical distribution board.

  2. The wireless extender is not designed for installation into existing electrical cabling such as lighting fixtures.

  3. The above listed uses can damage the wireless extender and therefore are not covered by warranty.