Just For You

Terms & Conditions

1.GENERAL

 

1. Just 4 You offers launched to Prepaid, Top Up and uChoose customers on 28 October 2014, and will launch to Postpaid customers on 9 September 2015.

2. This is a consumer product and may only be used by an end-user (that is a natural person) to make calls, use data or send SMS messages to another end-user (that is a natural person), with the intention to facilitate a personal communication between such end-users.

3. Just 4 You bundles may not be used for commercial purposes or as part of any bulk SMS sending service. Any use of this offer outside of what i s considered reasonable for private, non-commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse.

4. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

5. Just 4 You offers are available to individual customers. Enterprise customers and M2M contracts are specifically excluded.

6. Just 4 Your Town offers (which is a regional sub-menu of Just 4 You) will be based on a customer’s location and only presented upon consent from a customer to use their location.

7. Vodacom will present customers with a personalized set of Just 4 You Offers on the USSD menu at *123#.

8. Customers can purchase Just 4 You offers at any time by dialling *123# . 

9. Customers may purchase multiple Just 4 You Offers at a time.

10. Prepaid, Top Up and uChoose customers recharging with R5 or more may receive an SMS after recharge prompting them to dial *123#.

11. Vodacom reserves the right to vary offers as deemed necessary.

12. Bundles with the shortest validity / earliest expiry may deplete first. 

13. All Just 4 You Offers are subject to the validity of the Offer purchased, as specified at the time of purchase.

14. Just 4 You Offers cannot be transferred.

15. Once the purchased offer has depleted or expired applicable out of bundle rates apply (subject to your tariff plan).

16. To check your Just 4 You Balance dial *135*# and select Balances, then Promotions.

17. Vodacom may amend these Terms & Conditions by giving you reasonable notice of any such amendment.

Prepaid Customers

18. Purchase of offers will be from your airtime balance.

19. If you have insufficient balance you will not be able to purchase an offer.

20. Customers who recharge with R12 or more will continue to receive the Night Shift recharge promotion for 7 days, but will not receive the Night Shift Promotion notification SMS.

21. Vodacom4Less customers will not receive V4L discounts while they are using a Just 4 You voice bundle. 

22. Daily Free Calls customers using a Just 4 You voice bundle will not receive free minutes following 3 minutes of talktime.

23. Talking Points (Loyalty) call discounts will be applicable only after an active Just 4 You voice bundle is depleted.

Top Up & uChoose customers

24. Purchase of offers will be from your airtime balance or subscription allocation.

25. uChoose Smart customers will have to recharge before they can purchase offers. 

26. If you have insufficient airtime the purchase will not be successful.

Contract customers

27. The price of the J4Y Offer will be added to customer bills.

28. If you are a twin-call or data sharing sim user, you will only be able to purchase offers from the primary/master cellphone number.

Migrations

29. Prepaid & Top Up customers converting to Contract or vice versa will not be able to retain their allocated offers.

30. Prepaid customers converting to Top Up or vice versa will be able to retain their allocated offers.

Opt Out

31. You may opt out of receiving Just 4 You messages by sending ‘J4Y’ to 31118 free from your Vodacom cellphone.

2. VOICE OFFERS

1. Product validity is as specified per offer, and there will be no carry-over of minutes beyond the expiry.

2. If the bundle is depleted before expiry, calls will deplete from other available voice bundles and then from airtime.

3. If a voice bundle runs out while on a call the rest of the call will be billed at the applicable rate.

2.1 Vodacom to Vodacom Call Bundles

1. On-net voice bundles can be used for Vodacom to Vodacom calls only, and will deplete per minute. 

2. The following are qualifying and non-qualifying Call Types for On-net bundles:

Qualifying Call Types

• Vodacom to Vodacom calls

• Callback (on-net)

• Call forwarding (on-net)

• Through-connect to on-net calls

• Conference call (on-net)

 

Non-qualifying Call Types

• Calls to other SA networks

• Roaming Calls

• International calls

• Premium rated calls

• Video Calls

• Conference Calls (off-net)

• Call sponsor

• Through Connect (off-net )

• VAS calls

• Reverse Charge

• SMS, MMS, Data, SVS

• General Service calls

• Directory Enquiry calls

• Reconnect

• Message forwarding

• Fax Outdial

• Call forwarding

2.2 Any-network Call Bundles

1. Any-network voice bundles can be used for Vodacom to Vodacom calls as well as calls to other South African networks, and will deplete per minute.  

2. The following are qualifying and non-qualifying Call Types for Any-network bundles:

Qualifying Call Types

• Vodacom to Vodacom calls

• Vodacom to other SA network calls

• Callback (on/off-net)

• Call forwarding (on/off-net)

• Through-connect (on/off-net calls)

• Conference calls (on/off-net)

 

Non-qualifying Call Types

• Roaming Calls

• International calls

• Premium rated calls

• Video Calls

• Call sponsor

• VAS calls

• Reverse Charge

• SMS, MMS, Data, SVS

• General Service calls

• Directory Enquiry calls

• Reconnect

• Message forwarding

• Fax Outdial

• Call forwarding

2.3 Rate Cutter Bundles (relevant to Prepaid customers only)

1. You pay an upfront fee to qualify for a reduced call rate, which will be billed per second.

2. Rate Cutter applies to local calls only, specified as either on-net (Vodacom to Vodacom calls) or Any-network (calls to any SA network). Roaming calls are excluded.

3. If you Free Change to a per minute price plan* while you have an active Rate Cutter bundle you will forfeit the Rate Cutter benefit (*Prepaid: Daily Free Calls, All Day Per Minute, Vodago / *Top Up: Top Up 135, Top Up 135 Plus, Top Up 315).

4. Customers will remain on their existing price plan, so that once the Rate Cutter offer expires the original price plan rates will be applied.

5. For Rate Cutter on-net bundles, calls to other networks, data, SMS and other supplementary services will be billed at existing price plan rates.

6. For Rate Cutter any network bundles, data, SMS and other supplementary services will be billed at existing price plan rates.

7. If you have other voice bundles at the time of purchasing a Rate Cutter offer, these voice bundles will be depleted first.

8. If you have Talking Point call discounts when you purchase a Rate Cutter, these discounts will not apply for the duration of the Rate cutter offer. Once the Rate Cutter expires, Talking Points call discounts will resume.

3. DATA OFFERS

1. You will be charged for the volume of data sent and received, and not the time spent connected.

2. Data transfer rates are not guaranteed and are dependent on network availability.

3. Bundles and tariffs only apply to standard APNs.

4. Data bundles do not apply to data roaming.

5. There will be no carry-over of data beyond the bundle expiry.

6. If the data bundle is depleted before the expiry, data usage will revert to other available data. bundles - if there are none, data will be consumed at the existing applicable out of bundle rate.

3.1 Weekend Data Bundles:

1. You can purchase this bundle any day from Monday to Friday, but it will only be available for use on the weekend, from Saturday 00:01 until Sunday 23:59.

2. If purchased during the weekend, the full cost of the bundle applies regardless of the time the bundle is purchased.

3. Weekend bundles will expire at 23:59 on the Sunday following purchase, and there will be no carry over.

4. Once the allocated bundle is depleted, data usage in the remaining weekend period will deplete from other available data bundles and then be consumed at the out of bundle rate of R2.00/MB (incl VAT).

5. Data transfer rates are not guaranteed and are dependent on network availability.

6. Bundles and tariffs only apply to standard APNs.

7. Weekend data bundles do not apply to data roaming.

3.2 Night Owl Data Bundles:

1. You can purchase this bundle any day Monday to Sunday, and the usage will be for 7 consecutive ‘Night Owl’ periods from time of purchase.

2. The usage period will be 23:00 to 04:59 daily, and expiry will be 04:59 on the seventh daily period.

3. There will be no carry over once the bundle expires.

4.  SMS OFFERS

1. Bundled SMS’s are for national use to any network, at any time.

2. Bundled SMS’s can be used for SMS-to-email application and will deplete in increments of 160 characters.

3. There will be no carry-over of SMS’s beyond the expiry date of the bundle.

4. Once the SMS Bundle has been depleted, if you do not have another active SMS bundle you will be charged at your price plan SMS rate.

5. The following SMS types are excluded from in-bundle usage:

• Roaming SMS

• International SMS

• Premium Rated SMS

5.  INTEGRATED OFFERS

5.1 Voice, Data & SMS bundles

1. These 30 day bundles consist of Voice, Data and SMS allocations.

2. These Any-network voice bundles can be used for Vodacom to Vodacom calls as well as calls to other SA networks, and will deplete per second.

3. When Voice,SMS or Data allocations deplete before the expiry date of the bundle, usage will revert to other available bundles. If there are none, usage will be consumed at the existing applicable out of bundle rate.

5.2 Integrated Voice & Data bundles

1. These bundles consist of Voice and Data allocations.

2. Usage will be either on-net (Vodacom to Vodacom calls) or Any-net (calls to Vodacom or any other network), but this will be specified in the offer.

3. Validity of the bundles will be daily, weekly or monthly, as specified.

4. Depletion of the bundles will be per minute (for 1 day and 1 week bundles) or per second (30 day bundles).

5. When Voice or Data depletes before expiry of the bundle, usage will revert to other available bundles. If there are none, usage will be consumed at the applicable out of bundle rates.