Terms and Conditions

Vodacom Fibre Broadband Services Promotional Offer Summary

These additional terms and conditions apply to the Vodacom Fibre Broadband 2026 Black November free router delivery promotional offer (“Promotional Offer”).

The Free Router Delivery promotion applies to new subscribers (“Qualifying Subscribers”) who sign up for Vodacom Fibre Broadband Services through the Online Channel on a month-to-month, 12 (twelve) -or 24 (twenty-four) month fixed-term agreement.

Qualifying Subscribers must place their orders from 01 November 2026 to 28 February 2027, both days inclusive (“Promotional Period”). For the avoidance of doubt, Eligibility is determined by the date the qualifying order is submitted, even if activation or delivery occurs after the Promotional Period.

Upon expiry of the Promotional Period, new subscribers who sign up for Vodacom Fibre Broadband services shall be liable for the standard router delivery charge applicable to their Vodacom Fibre Broadband Service.

1. The Free Router Delivery Promotion is available exclusively to customers who place a new Vodacom Fibre-to-the-Home (“FTTH”) order through the Vodacom Online Channel during the promotional period.
2. The promotion applies to new FTTH activations only and excludes all upgrade, downgrade, migration, relocation, renewal, and transfer of ownership requests.
3. Qualifying subscribers will receive free delivery of the router associated with their Vodacom Fibre Broadband order. No delivery fee will be charged for qualifying orders submitted via the Online Channel.
4. Orders placed through retail stores, business partners, call centres, or any other sales channel are excluded from this Promotional Offer, unless otherwise communicated by Vodacom.
5. Vodacom may amend, extend or withdraw the promotion on reasonable prior notice published through the Online Channel, subject to applicable law. No change will retrospectively remove the benefit from qualifying orders already submitted.
6. Free router delivery applies only within areas serviced by Vodacom's designated courier partners. Delivery timelines, availability and any material delivery restrictions will be disclosed before the order is concluded. Delivery timelines may vary depending on location and operational requirements.
7. The promotion cannot be exchanged for cash, discounts, credits, or any other benefit.
8. If the order is cancelled before activation, no further free delivery is due. Vodacom may recover only cancellation charges permitted by applicable law and disclosed in the applicable service agreement. The waived router delivery fee will not be retrospectively charged.
9. Vodacom reserves the right to validate the customer and order eligibility and may decline the promotional benefit where fraudulent, abusive, or non-compliant activity is identified.
10. The standard Vodacom Fibre Broadband product terms and conditions also apply and are available at https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre. These promotional terms prevail only in relation to this promotional benefit. Nothing in these terms and conditions excludes any non-excludable statutory right or liability.