Vodacom Fibre Broadband Black November Promotion Summary

These additional terms and conditions apply to the Vodacom Fibre Broadband Black November promotional offer for an option to purchase devices as listed in clause 2.3 below with Vodacom Fibre Broadband Service (“Add on Deal Promotional Offer”).

The Add on Deal Promotional Offer shall be made available to new and existing subscribers, including renewals, who submit a qualifying device order from 3^rd November 2026 to 7^th December 2026, both days inclusive (“Promotional Period”). Existing subscribers must have an active Fibre service; new subscribers must successfully activate their qualifying Fibre service before device fulfilment.

Vodacom Fibre Broadband Terms and Conditions

1. The standard Terms and Conditions for the Vodacom Fibre Broadband Price Plans apply and are available at the following link: http://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

Vodacom Fibre Broadband Black November Add on Deal Promotional Offer Terms and Conditions

2. In addition to the Vodacom Fibre Broadband Terms and Conditions, the following additional terms and conditions shall apply for the Vodacom Fibre Broadband Black November Add on Deal Promotional Offer:

2.1 The Add on Deal Promotional Offer is available with the following Vodacom Fibre Broadband transactions, subject to these terms:

New orders, Existing Orders, Migrations, Contract Renewals and Relocations of the Vodacom Fibre Broadband Service. 

2.2 Vodacom may amend the terms of the Add on Deal Promotional Offer on reasonable prior notice published on the website and communicated to affected customers. No amendment will retrospectively prejudice accepted orders or accrued rights, subject to applicable law.

2.3 The deals and devices to which the Add on Deal Promotional Offer relates are as follows:

* While Stocks Last

** The Add on Deal Promotional Offers are available on any Vodacom Fibre Broadband service contract term.

*** The Add on Deal Promotional Offer Contract Term and Fibre Service Contract Term are separate Independent Contracts.

**** 1 (one) Deal Per Category Per Customer.

2.4 A subscriber may select 1 (one) device from each category, subject to a maximum of 1 (one) deal per category per customer during the Promotional Period and successful credit vetting. For clarity: a customer may select 1 (one) Television (“TV”) and 1 (one) PlayStation Five (“PS5”), but not 2 (two) TVs. The limit applies across all orders submitted by the same customer.

2.5 The TV Add on Deal Promotional Offer is subject to successful credit vetting and the subscriber being an existing fibre customer or entering a new fibre contract on any contract term. The customer must have a valid TV license to be eligible to purchase a TV Add on Deal Promotional Offer. The customer may be an existing or new Fibre subscriber on any Fibre contract term. The TV device deal shall be on a separate 36 (thirty-six) month contract that runs independently of the Vodacom Fibre Broadband Service contract term, subject to applicable law.

2.6 The TV Add on Deal Promotional Offer has a specific voucher redemption process that the customer will need to follow to have the TV delivered. Vodacom will deliver a voucher to the customer. Following confirmation of a valid TV licence and redemption of the voucher, the TV supplier will deliver the TV through its courier partner. Voucher redemption instructions, any expiry date, delivery charges and estimated delivery timelines will be disclosed before the customer concludes the device contract. The voucher is a fulfilment mechanism and does not replace the customer’s statutory rights relating to the TV.

The customer must hold a valid TV licence before purchasing a TV offer. If the licence cannot be verified, the TV will not be delivered and the TV order may be cancelled. Any amounts paid for an undelivered TV will be refunded, subject only to lawful, disclosed charges.

2.7 The Add on Deal Promotional Offer is subject to the customer passing credit vetting and the subscriber being existing or entering a new contract for a period of either 24 (twenty-four) months, 12 (twelve) months or a month-to-month contract for a Vodacom Fibre Broadband Service.

For Clarity: To be eligible for the Add on Deal Promotional Offers the order must be added onto an existing or New Vodacom Fibre Broadband contract on any contract term. The Add on Deal Promotional offer will be on a 36 (thirty-six) month contract and this runs independently of the Vodacom Fibre Broadband Service Contract term.

2.8 The subscriber must conclude a separate device purchase contract with a 36 (thirty-six) month contract term at the monthly charge in the table above, invoiced separately. Before contracting, Vodacom must disclose the total device price, all compulsory charges, delivery arrangements and cancellation terms. Where the Consumer Protection Act applies and requires justification for a fixed term exceeding 24 (twenty-four) months, the longer term must be expressly agreed with the customer and supported by a demonstrable financial benefit to that customer. Any applicable credit legislation must also be complied with.

2.9 Devices are available while promotional stock lasts on a first-come, first-served basis. Stock availability will be confirmed when the order is accepted. If Vodacom cannot fulfil an accepted order, the remedies below and any remedies required by applicable law apply.

2.10 Vodacom may withdraw an offer for future orders where promotional stock is depleted or lawful continuation is prevented by circumstances beyond its reasonable control. Withdrawal will be communicated promptly through the relevant sales channels and will not remove rights under accepted orders.

2.11 Customers should verify availability when ordering. Advertising will be updated promptly when an offer becomes unavailable. Stock limitations do not exclude Vodacom’s obligations under applicable law.

2.12 If a device is unavailable, Vodacom will notify the customer promptly and may offer an alternative, subject to the customer’s express agreement to the device and price. If the customer declines, the device order will be cancelled and any device payments refunded. The separate Fibre service continues on its agreed terms, subject to the customer’s statutory cancellation rights. No device cancellation charge is payable where Vodacom cannot supply the ordered device.

2.13 The current terms and conditions relating to Vodacom Services (available at: https://www.vodacom.co.za/vodacom/terms/terms-and-conditions ) and which addresses device delivery, device warranty and cancellations shall be applicable to the additional device that is available as part of the Add on Deal Promotional Offer.

2.14 Cancellation of the Fibre service and the device contract will be dealt with separately under their respective terms and applicable law. The customer remains liable for lawful amounts accrued up to cancellation and any reasonable cancellation charge permitted by law. Cancellation does not automatically make all remaining Fibre subscriptions or device instalments immediately payable. No amount may be recovered twice, and statutory cooling-off, return and refund rights remain unaffected.

2.15 For new Fibre orders, fulfilment of the device offer is conditional on successful installation and activation of the associated Fibre service. If the Fibre order is cancelled or cannot be activated before device fulfilment, Vodacom may cancel the associated device order and refund device payments, subject only to lawful, disclosed charges. If the device has already been delivered, cancellation and any amount due will be determined under the separate device contract and applicable law; the full remaining contract value is not automatically payable. Cancellation or expiry of an activated Fibre service does not, by itself, accelerate payment under the separate device contract.

2.16 All changes to these promotional terms are subject to the notice and protection of accepted orders set out above. Nothing in these terms excludes or limits any statutory right or liability that cannot lawfully be excluded or limited.

Errors and Omissions

Vodacom takes reasonable care to ensure that all promotional material, advertisements, marketing communications, digital content, pricing information and offer details relating to the Add-on Deal Promotional Offer are accurate. However, Vodacom reserves the right to correct any errors, omissions, inaccuracies, misprints, outdated information or technical issues that may occur in any communication channel, including but not limited to websites, social media platforms, digital advertising, email communications, call centre communications, retail point-of-sale material, partner channels and third-party publications.

Any material discrepancy between advertising and these terms will be corrected promptly and addressed fairly in accordance with applicable law. Vodacom may correct genuine errors on notice but may not retrospectively alter an accepted order or exclude liability for misleading advertising contrary to applicable law. Where an accepted order cannot lawfully be fulfilled as advertised, Vodacom will notify the customer and provide the remedies required by law