Please read these Terms and Conditions carefully.

Vodacom PowerFlex is a prepaid subscription plan with a monthly recurring payment. The plan is available exclusively via Vodacom’s online platforms, including www.vodacom.co.za and the VodaPay App.

1. General
   • Vodacom reserves the right to update these terms and conditions and where such change is significant, Vodacom shall provide its customers with reasonable written notice before implementing any such change.
   • Vodacom reserves the right to suspend the service in the event of suspected abuse or fraudulent usage beyond what is considered reasonable for personal, non-commercial use.
   • Vodacom reserves the right to limit the service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 
   • Vodacom reserves the right to alter or terminate the service in order to prevent a disruption on the network. 
   • Vodacom reserves the right to suspend, cancel or change the Service with reasonable notice. 
   • Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for the customer in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
2. Availability and Eligibility
   • PowerFlex is a Prepaid monthly subscription plan
   • Eligible customers will be able to subscribe to PowerFlex through these channels:
3. Online by visiting vodacom.co.za
4. On the VodaPay App
   • The availability and details of bundle offers may vary depending on the channels used
   • Customers may subscribe to PowerFlex in one of the following ways:
5. By choosing a new physical SIM card or activating a digital eSIM during the subscription process, only available online. For more information on eSIM, refer to: eSIM - Terms and Conditions | Vodacom
6. By using their existing Vodacom number also known as “Keep My Number” and migrating to the PowerFlex price plan, subject to eligibility. Available both online and on VodaApp.
   • Subscription through a New SIM card:
     • To activate the Vodacom PowerFlex price plan using a new SIM card, customers must successfully complete the RICA verification process in accordance with applicable South African regulations. Once verification is completed, the customer must insert the new SIM card into their device to initiate and activate the PowerFlex subscription. Failure to complete the RICA process or to insert the SIM card will result in the subscription not being activate

• Subscription through Keep My Number:
  • Migration to the PowerFlex price plan is only available during the subscription process and must be completed online or via the VodaPay App. Customers will be notified during the process if their current price plan qualifies for migration. Migration is not available via in-store, call centre, or other offline channels.
  • Only selected Prepaid customers are eligible to migrate (Free Change) from their current price plan to the Vodacom PowerFlex price plan while retaining their existing mobile number. Customers will be notified upfront during the subscription process if their price plan qualifies for migration to PowerFlex.
  • Customers who have free changed into the Powerflex price plan will not be allowed to Free-Change (migrate) out.
• To successfully subscribe to the PowerFlex price plan, payment must be completed at the point of subscription. This requirement applies to all customers subscribing via online channels or the VodaPay App
• A customer may have only one active PowerFlex subscription per cell phone number per month. Should the data allocation be depleted before month end, the customer can purchase any of the available open market data bundles from our Self-Help channels.
• Customers on the Vodacom PowerFlex price plan will have access to prepaid open market bundles.

3. Recurring Payment and Monthly Allocation
   • Customers may pay for PowerFlex subscriptions using either a bank card or airtime.
   • Where bank card is selected as the payment method, the monthly recurring bundle fee will be automatically deducted from the customer’s bank account on the applicable anniversary date. In the event that the recurring monthly subscription payment is unsuccessful, the subscription will be cancelled.
   • Where airtime is selected as the payment method, the monthly recurring bundle fee will be automatically deducted from the customer’s airtime balance on the applicable anniversary date. Should a customer does not have sufficient airtime balance, the plan subscription will be automatically cancelled.
   • By completing the payment process when subscribing to any of the PowerFlex price plans, the customer agrees to automatic recurring monthly payments, which will be deducted from your selected payment method on the anniversary date. Monthly allocations will be applied on the same date.
   • In the event that a subscription is cancelled, the customer will receive an SMS notification outlining the reason for the failure. The notification will include a link enabling the customer to update their banking details and complete payment via the VodaPay App. Upon successful processing of the payment, the customer’s recurring inclusive value will be reinstated, and the date of successful payment will become the new billing or anniversary date
   • Monthly allocations will not be applied until a successful payment has been received. However, customers will retain network access and may continue to recharge with applicable Vodacom voice and data bundles available.
   • The Anytime Data allocation included in the bundle is valid for 60 days, while the Voice minutes and Night Owl data allocation are valid for 30 days.
4. Plan Flexibility and Changes
   • Customers may upgrade or downgrade their PowerFlex price plan at any time via the VodaPay App. Any changes will take effect immediately. Any unused data or voice benefits from the previous bundle will be carried over to the new bundle and will remain valid until their original expiry date.
   • Please note that available upgrade or downgrade options may vary from time to time. Not all PowerFlex offers will always be available for upgrade or downgrade, and availability is subject to change at Vodacom’s discretion.
5. Recharge and Top-Up Options
   • Customers can recharge with airtime using any of Vodacom’s existing Self-Help channels.
   • In addition, customers have the flexibility to top up with applicable Vodacom voice and data bundles. These bundles can be purchased using either their airtime balance or a credit/debit card, depending on their preference and availability.
6. Vodacom PowerFlex Bundle Offers

• Exclusions From Inclusive Value 
  • Usage related to international roaming, international calling, premium-rated services, and event-based billing will not deplete from the inclusive value or bundles. These services will be charged separately at the applicable rates.
• Effective Out of Bundle & International charges (double check OOB rates)
  • SMS
    International SMS - R1,74
    Premium Rated SMS - R0,90 - R50,00
    Local SMS - R0,79
  • Voice Calls
    General Service Calls – R2.11 per min
    Directory Enquiry's – R2.11 per min
    Call Forwarding and Shared Calling will not be allowed
  • Data Out of Bundle
    Data Out of Bundle - R0,31
• Streaming Rewards
  • Customers who subscribe to the PowerFlex price plan will be eligible to receive the following streaming rewards:

1. 12 months free access to the Prime Video Mobile Edition Subscription. For further information on Prime Video Mobile edition refer to: Prime Video Mobile Edition Reward - Competition | Vodacom
2. 2 months free access to YouTube Premium. Standard YouTube Premium Trials and Promotion terms and condition will apply. For more information refer to: https://www.youtube.com/static?template=terms
   • Qualifying customers will receive an SMS from Vodacom with a link to the Prime Video Mobile Edition portal. To redeem the reward, customers should click on the link and sign up for a free Prime Video Mobile Edition subscription. The reward countdown begins once the customer has completed the sign-up.
   • To activate your free YouTube Premium subscription, you will receive an SMS containing a unique activation link and code. You will be required to follow the YouTube signup process, enter your code, and add a valid payment method to complete the activation.
   • To redeem the free YouTube Premium subscription, you must add a valid payment method during the activation process. You will not be charged during the free trial period. Standard YouTube Premium subscription fees will apply after the two-month trial unless the subscription is cancelled before the trial ends.
   • The free YouTube Premium subscription does not expire automatically. You will receive an SMS reminder before the trial period ends. To avoid charges, you must manually cancel the subscription before the trial expires.
   • Each YouTube account is eligible to redeem one free trial code within a 12-month period.
   • If multiple free YouTube Premium codes are received through bundle purchases, only one code may be activated per account during the 12-month window.

• Fair Usage Policy
  • In the event that Vodacom introduces offers on the PowerFlex price plan that include unlimited voice and SMS value, Vodacom reserves the right to implement a Fair Usage Policy, which will be monitored in real time.
  • Vodacom will closely observe instances of potentially irregular consumer usage and conduct, and retains the authority to, at its own complete discretion, discontinue or temporarily halt a customer's access to the unlimited voice & SMS services in the event of unacceptable utilization.
• Cancellation of PowerFlex Subscription
  • Customers may cancel their PowerFlex subscription at any time. Upon cancellation, the subscription will be terminated immediately. Any unused data or voice benefits from the previous bundle will remain valid until their original expiry date
  • Once the subscription has expired, customers may continue to purchase applicable Vodacom voice and data bundles through any of Vodacom’s self-service channels, including Vodacom Online, the VodaPay App, and USSD.