1.1. Vodacom Fibre Prepaid Services General Terms and Conditions

1.1.1. Vodacom Fibre Prepaid Services Terms and Conditions detailed herein are subject to change from time to time.
1.1.2. The Vodacom Fibre Prepaid Services Terms and Conditions are subject to Vodacom Fibre General Terms and Conditions and are available on the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

1.2. Conflict resolution

1.2.1. In the event that there is any conflict in the interpretation and/or operation of the Vodacom Fibre General Terms and Conditions and the Fibre Prepaid Services Terms and Conditions, the Vodacom Fibre Prepaid Terms and Conditions shall prevail.

1.3. Availability

1.3.1. Vodacom Fibre Prepaid is only available on the Vodacom Self-build Network at selected precincts.

1.4. Customer activation and cancellation

1.4.1. A Vodacom Fibre Prepaid Services customer shall not be required:

1.4.1.1. to commit to any minimum contract period prior to activating the Vodacom Fibre Prepaid Services; or

1.4.1.2. Upon cancellation of the Vodacom Fibre Prepaid Services, to be liable for any Balance-of-Contract and/or once-off clawback payments.

1.5. Credit Vetting

1.5.1. No credit vetting process shall be applicable for a customer that wishes to activate and subscriber to the Vodacom Fibre Prepaid Services.

1.6. Customer activation requirements

Prior to the activation of the Vodacom Fibre Prepaid Services, a customer must:

1.6.1. Be in a possession of an active bank account with a South African domiciled registered financial services provider, and be issued with an active bank card that is linked to the active bank account and capable of initiating and completing online transactions.

1.6.2. Be in possession of an active bank card that is supported by the following payment processing financial intermediation service providers:

1.6.2.1. VISA; or
1.6.2.2. Master Card.
1.6.2.3.

1.6.3. Active bank cards that are issued by a registered financial services provider and supported by the following payment processing financial intermediation service providers shall not be accepted:

1.6.3.1. Diners International Club; and
1.6.3.2. American Express.

1.6.4. The following categories of active bank cards that are enabled to perform online transactions may be used in transacting for Vodacom Fibre Prepaid Services:

1.6.4.1. Debit Cards
1.6.4.2. Cheque Cards
1.6.4.3. Credit Cards

Prior to the activation of a customer for Vodacom Fibre Prepaid Services, all requirements set-out in the Regulation of Interception of Communications and Provision of Communication-related Information Act No. 70 of 2002 must be complied with by the customer.

1.6.5. Signing-Up

Upon signing up, the customer will be required to pay the R1599 once-off installation and activation free. The customer will then have an option to choose one of the following Uncapped Prepaid packages:

Download Speed	Upload Speed	Data Allocation	Monthly Subscription (incl. VAT)
20	10	Uncapped	R599
20	20	Uncapped	R699
50	25	Uncapped	R799
50	50	Uncapped	R899
100	100	Uncapped	R999
200	200	Uncapped	R1 199

1.7. Installation

1.7.1. Once the customer has paid the R1599 start-up fee, the order will follow the normal scheduling and installation processes.

1.8. Activation of Service

1.8.1. Once the installation is completed, the customer's service will be activated as per the normal process.

1.8.2. After the activation of service, the customer will be allocated the selected transmission speed, and the uncapped data bundle, which shall be valid for 30 Days, where after it shall expire.

1.9. Uncapped Data Bundles

1.9.1. The Uncapped Data Bundles will:

1.9.1.1. Have a 30 day validity period, and

1.9.1.2. Customers can select the monthly recurring option whereby Vodacom will automatically deduct money from the customer’s credit/debit card monthly and allocate the uncapped data.

1.9.2. The uncapped Data Bundles will be available for purchase through the Vodacom Customer Care Centre on 082 1904.

1.9.3. The Customer will be sent a Vodacom Self Service portal hyperlink to initiate the purchase of the uncapped Top-up data bundle online. The customer can save that Self Service Portal  hyperlink for the next purchase of the uncapped Top-up data bundles without contacting the Vodacom Customer Care Centre again.

1.9.4. Existing Vodacom Post-paid customers that wish to activate the Vodacom Fibre Prepaid Services may do so, and shall be permitted to add their Vodacom Fibre Prepaid Services and purchases for uncapped Bundles onto their Vodacom Post-paid account.

1.10. Refunds

1.10.1. A customer who wishes to have their online Vodacom Fibre Prepaid Services purchases refunded is required to contact Vodacom Customer Care on 082 1904.

1.10.2. The refund will only be processed if the transaction is not older than 6 months.

1.11. Cancellations & Relocations

1.11.1. If a customer wishes to cancel the Vodacom Fibre Prepaid service, a customer required to contact Customer Care on 082 1904 to log a cancellation request.

1.11.2. If a customer requires the relocation of their Vodacom Fibre Prepaid Service, the existing relocation process as well as the defined terms and conditions will apply.

1.11.3. If a customer relocates outside of a Vodacom self-built network and the defined precincts, then the customer will not be able to retain the Vodacom Fibre Prepaid service. The customer will have an option of signing up for a Vodacom Fibre Broadband Postpaid service, or cancel the service with no penalties.

1.12. Service Offering and Pricing

1.12.1. Vodacom reserves the right to amend the service offering and pricing from time to time.

1.13. Sales Channels
Vodacom Fibre Prepaid Services shall be available on the following sales channels:

1.13.1. Customer Care (082 1904)
1.13.2. Participating Vodacom Retail Stores
1.13.3. Business Partners

1.14. Support Channels

Customer Care on 082 1904 will provide support for Vodacom Fibre Prepaid Services.