Provision of the Vodacom Fibre Broadband Services
2.1 Openserve, a division of Telkom SA SOC Limited;
2.2 Vumatel (Pty) Limited;
2.3 Thinkspeed (Pty) Limited;
2.4 Metrofibre Networx (Pty) Limited;
2.5 Waterfall Access Network (Pty) Limited;
2.6 Frogfoot (Pty) Limited;
2.7 Link Africa (Pty) Limited;
2.8 Octotel (Pty) Limited;
2.9 MTN (Pty) Limited;
2.10 TT Connect (Pty) Limited;
2.11 Clear Access (Pty) Limited; and
2.12 Evolution Tel (Pty) Limited, T/A Evotel.
2.13 Zoom Fibre (Pty) Ltd
2.14 Huge Networks (Pty) Ltd
Non-standard installation of Customer Premises Equipment and related devices
Openserve, a division of Telkom SA SOC Limited
3.1 Standard installations on the Openserve Electronic Communications Network are limited to 8 meters, and any installations that exceed a measured distance of 8 meters (but not in excess of 200 meters) shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 182.40 (Incl. VAT) per additional linear meter.
Metrofibre Networx (Pty) Limited
3.2 Standard installations on the Metrofibre Networx Electronic Communications Network are limited to 15 meters, and any installations that exceed a measured distance of 15 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 182.40 (Incl. VAT) per additional linear meter. Metrofibre Networx shall also levy an additional once-off non-occurring charge of R1500 (excl. VAT) in selected areas (determined at Metrofibre Networx’s sole discretion), R2500 (excl. VAT) for the Kyalami precinct and agricultural areas (determined at Metrofibre Networx’s sole discretion).
Frogfoot (Pty) Limited
3.3 Standard installations on the Frogfoot Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 57.00 (Incl. VAT) per additional linear meter and this charge shall be payable directly to Frogfoot (Pty) Limited.
Link Africa (Pty) Limited
3.4 Standard installations on the Link Africa Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 288.00 (Incl. VAT) per additional linear meter.
Octotel (Pty) Limited
3.5 The subscriber shall not be liable for any non-standard installation charges on the Octotel Electronic Communications Network.
MTN (Pty) Limited
3.6 Standard installations on the MTN (Pty) Limited Electronic Communications Network are limited to 8 meters, and any installations that exceed a measured distance of 8 meters (but not in excess of 200 meters) shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 184.00 (Incl. VAT) per additional linear meter.
TT Connect (Pty) Limited
3.7 Standard installations on the TT Connect Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 173.00 (Incl. VAT) per additional linear meter.
Waterfall Access Network
3.8 Subscribers on the Waterfall Access Network will be liable for the Optical Network Terminal equipment installation fee and subscribers will pay it directly with Waterfall Access network. The once-off installation fee of the ONT for Waterfall Equestrian Estate installation is R7999 (excl. VAT), however other areas will be billed at R5199 (excl. VAT).
Vumatel (Pty) Limited
3.9 The standard installation on the Vumatel (Pty) Limited Electronic Communications Network (Vumatel Aerial Network) are as follows:
3.9.1 not in excess of 75 meters of fibre optic cable that is measured from the connection point (wall box or MODB in within an MDU residential estate) to the Customer Premises Equipment;
3.9.2 not in excess of 25 meters of white conduit including couplings and saddles;
3.9.3 not in excess of 15 meters of trenching at 150 to 300mm depth. This trenching is not inclusive of trenching upon crossing paving, tiles, or tar; and
3.9.4 All installations that exceed the stipulated criteria above shall be charged at R450 (Excl of VAT) per hour.
Clear Access (Pty) Limited
3.10 Standard installations on the Clear Access Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 57.00 (Incl. VAT) per additional linear meter.
Evolution Tel (Pty) Limited T/A Evotel
3.11 Standard installations on the Evotel Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. Prior to undertaking the non-standard installation, Evotel shall undertake a site survey at the subscriber’s premises, after which Evotel shall provide the subscriber with a quotation that reflects, amongst others, the costs for the non-standard installation.
The following is a list of routers and their warranty periods that are provided for Vodacom Broadband Fibre.
| Router Name | Warranty (valid from Date of Installation) | In-Life (new sales) |
|---|---|---|
| Vodacom S90 Ultra | 12 months | Yes |
| Vodacom S3 | 24 months | No |
| Vodafone H-500s | 24 months | No |
| Huawei HG659 | 24 months | No |
A subscriber may purchase the Vodacom Fibre Broadband Services through the following additional sales distribution channels:
5.1 Chatz Stores