Once-Off and Monthly Recurring Voice Bundles Terms and Conditions
Once-Off and Monthly Recurring Voice Bundles
Terms and Conditions
Voice bundles will be available to customers on any Contract, Top Up/Flexi voice price plan.
Voice bundles can be purchased using the online Self Service channels including the Vodacom website, the My Vodacom App and USSD.
Voice bundles can be purchased as either a Once-Off option, which will be valid for 30 days from and including the day of purchase; or as a Monthly recurring option which will be allocated on the 1st of each calendar month and expire on the last day of the respective calendar month. All unused minutes at the time of expiry will be forfeited.
Voice bundles can be used for calls to any network operator within the borders of South Africa and do not apply to international calls or international roaming.
Voice bundles will be deducted per second during a call, whilst the call remains active.
Voice bundles purchased Once-Off on Top Up/Flexi plans can either be charged to bill, or against the airtime balance, the customer needs to choose an option at the time of purchase.
Voice bundles purchased Once-Off on Contract price plans will be added to the monthly bill.
Voice bundles activated as a monthly recurring option will have the associated cost added to the monthly bill on both Top Up/Flexi as well as Contract price plan types.
Voice bundles can be used for the following types of calls (GSM voice, voice over LTE and Wi-Fi calling) the bundles do not apply to VoIP calls.
Monthly recurring voice bundles will have the associated cost and bundle allocation pro-rated if activated mid-month based on the date of activation and the remaining days left in the respective calendar month. If a new monthly recurring voice bundle is activated, and there is already a monthly recurring voice bundle active on the line, the new activation will spend until month end and replace the old bundle.
A recurring voice bundle can be activated or de-activated at any time.
A customer can purchase as many Once-Off voice bundles as they would like.
Only one monthly recurring voice bundle can be active on a line at any given time.
In the instance of a migration to another price plan, the voice bundle will remain active when migrating to/from or between a contract or top up/Flexi price plan. If the migration happens from a contract or top up/Flexi price plan to a prepaid price plan, the bundle will be forfeited at the time of migration.
Where multiple voice bundles are purchased, the order of consumption will be Last in First Out, within the month of purchase. At the start of a new month, if there is a monthly recurring voice bundle active, the new monthly recurring bundle will take precedence in the order of consumption i.e. Last In First Out the monthly recurring bundle will be utilised first, and then any other available Once-Off bundle portions.
Usage SMS messages will be sent to the customer at thresholds of 70% usage, 90% usage and 100% usage. At the time of either expiry, or depletion of a voice bundle; all further calls will be charged for at the applicable Out of Bundle rate per minute/second of the prevailing price plan type.
Vodacom will implement a Fair Usage Policy on the recurring Unlimited voice bundles and will be monitored in real-time.
Vodacom will closely observe instances of potentially irregular consumer usage and conduct, and retains the authority to, at its own complete discretion, discontinue or temporarily halt a customer's access to the unlimited voice services in the event of unacceptable utilization, which may encompass, but is not restricted to:
Using the service for corporate, business, or commercial use, like
Sim boxing or Sim Farming.
Least cost routing (LCR)
Call centre usage
Pay phone usage
Bulk calling services
Any user which causes reputational damage to Vodacom or any third party or brings Vodacom’s brand into disrepute
Any use which amounts to a breach of any other agreement Vodacom may have entered into
Any use which intentionally interferes with Vodacom’s rights or the rights of third parties
Any use which degrades Vodacom's network quality or places unreasonable constraint on the Vodacom Network
Any use which intentionally interferes with Vodacom’s ability to provide services
Any criminal, illegal, unlawful, or fraudulent act
A customer will be notified when Vodacom has detected usage behaviour in contravention of this Fair Use Policy and failure to comply will result in termination of services
Vodacom Fair Usage Policy for Unlimited voice services is 15 000 min’s