Discounted recurring bundles (Voice & Data) must be available for all Postpaid and Hybrid price plans on the Vodacom APP, online, USSD and also outbound call centers.
Subscribers must be able to amend their existing discounted Bonus Bundles using the below channels:
My Vodacom App
Online
USSD
If a discounted recurring bundle is activated mid-month, the bundle and the associated cost must be pro-rated according to the day of the month. The full allocation will take place on the 1st of the next month.
Discounted recurring bundles must be discounted by the varying values as set out in the table, and the applicable charge must be added to the customer's bill.
When a subscriber migrate from one price plan to another and they have an active discounted Recurring Bundle(s), the subscriber will maintain the discounted Recurring Bundle(s). This includes migration(s) with a downward migration and also migration(s) with an upward migration.
When a subscriber migrate from a postpaid price plan to a hybrid price plan and they have an active discounted Recurring Bundle(s), the subscriber will maintain the discounted Recurring Bundle(s).
When a subscriber migrate from a postpaid price plan to a hybrid price plan and they have an active discounted Recurring Bundle(s), the subscriber will maintain the discounted Recurring Bundle(s).
Discounted Recurring Bundle(s) must be removed when a subscriber upgrades. This includes Upgrade(s) with a downward migration and also Upgrade(s) with an upward migration.
Discounted Recurring Bundle(s) must be removed when a subscriber upgrades and the payment type changes from postpaid to hybrid and also hybrid to postpaid.
Discounted recurring bundles can only be cancelled via the call center.
A subscriber can have both a discounted recurring Voice or Data bundle and a recurring open market Voice or Data bundle active simultaneously.
Only one recurring instance of any of the discounted recurring bundle can be activated per line at any time i.e. a single discounted recurring Voice and/or Data bundles can be active on an account at a time.
A subscriber can have both a discounted recurring Voice or Data bundle active as well as a Once-Off Bonus bundle (1 Day, 7 Day and 30 Day bundle) active simultaneously.
A Discounted recurring bundle can be added to either a Voice or Data Mobile Broadband Contract.
A Discounted recurring Voice bundle will be valid for calls to any network anytime but do not apply to VoIP calls.
Discounted recurring bundles will be allocated on the 1st of the month, and will be valid for 60 days and will be offered as recurring only.
Discounted recurring Data bundles does not include Night Owl data allocations.
All Discounted recurring bundles are for local use only and do not apply to roaming usage.
Discounted recurring bundles must be of a new service type to allow for the subscriber to have both existing SP Incentive (free) and new Discounted Recurring bundles simultaneously.
Discounted recurring bundles must have the functionality to be upgraded i.e. customer can replace their existing bundle with the other one (pended migration).
