Terms and Conditions

Vodacom Standard Terms

1. Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
3. You may access the Home Internet data service (the "Service") via the Top Up payment type.
4. The Service will only be available on a 24-month or 36-month contract.
5. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services ("VAS"), bundle purchases or out of bundle usage.
6. After your contract period for the Services has expired, your contract will continue on a month-to-month basis.
7. You may terminate your Service during the initial contract period or the renewal/upgrade period by giving Vodacom at least 20 (twenty) business days’ notice in writing. Early cancellation will be subject to a payment penalty determined by Vodacom (the "Cancellation Fee").  Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the "Balance") as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract.  Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee. 
8. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.  If you choose to cancel your Service after the 3rd of the month, the cancellation will pend to the end of the following month. You will retain your Fair Usage Policy (FUP) until the Service cancellation is effective.
9. You are able to do a SIM swap.

Home Internet Contract Devices

1. This Service can be offered in 3 variations: as SIM only, bundled with 4G router or bundled with 5G router.  It is the customer choice to select the deal that is preferable to their needs.
2. If you select the SIM only tariff, the Service's SIM card will only work in the Vodacom issued router or a Vodacom approved home router. You can check the list of approved home routers here:  Home Internet Approved Routers | Vodacom. The responsibility to use a compatible and approved home router lies solely on the customer.
3. If you select a SIM only tariff but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.
4. The Service is only compatible with approved home routers that are part of the predefined list.  Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.

Contract Activation and Use

1. You can activate the Service regardless of if your location has sufficient LTE coverage and capacity. However, you can check the LTE coverage in your area on: Home Internet (vodacom.co.za).
2. When you use the Service, you have to insert the SIM card into an approved home router or the bundled home router.
3. Your access to the Vodacom network is dependent on whether you use the Service in an LTE or 5G coverage area and on the router’s ability to connect to Vodacom’s LTE or 5G network. 
4. This Service does fall back on to 3G and/or 2G technology.  However, the responsibility will lie solely on the customer to ensure that their area of use has sufficient LTE or 5G coverage.
5. You are able to change the location in which you access the Service at any time, provided that the location in which you are based and/or changing to is an LTE or 5G coverage area.  If your new location does not have sufficient LTE or 5G coverage and capacity, then you may have to cancel your Service and incur the Cancellation Fees. The responsibility will lie solely on the customer to ensure that their area of use has sufficient LTE or 5G coverage.
6. There is a FUP (Fair Usage Policy) applicable on all Home Internet price plans. The Service’s FUP will be allocated monthly, however, it cannot be carried over to another month.
7. The Service’s full monthly fair usage policy (FUP) will be issued and applied on the 1^st of every subsequent calendar month going forward until the contract term expires. The full cost of the respective tariff will be due and deducted.
8. If you activate the Home Internet service in the middle of a calendar month, the Service’s full monthly fair usage policy (FUP) will apply whilst the Service’s bill will be pro-rated for the remainder of the month.
9. Each Home Internet price plan has specific speed limiting applicable on upload and download speeds.  Vodacom cannot be held liable to specific upload and download speeds as this is dependent on the location where the Service is being accessed. 
10. Once the monthly FUP has been reached, as per your respective price plan, data usage will no longer continue. To continue data usage, you would need to purchase a 100GB or 200GB bundle.

Table 1: Fair Usage Policy on Home Internet plans

Price Plan	Fair Usage Policy
10Mbps price plan	Speeds up to 10Mbps for usage from 0-200GB
20Mbps price plan	Speeds up to 20Mbps for usage from 0-400GB
30Mbps price plan	Speeds up to 30Mbps for usage from 0-600GB
50Mbps price plan	Speeds up to 50Mbps for usage from 0-1TB
100Mbps price plan	Speeds up to 100Mbps for usage from 0-2TB

 

Fair Usage Policy

24. Vodacom reserves the right to enforce and give effect to a Fair Usage Policy for purposes of managing and moderating the usage of the Vodacom Network (the “Network”), and to ensure that the functional integrity of the Network renders acceptable levels of subscriber experience for all our customers. The following specific conditions are applicable to this price plan:
    • Where a customer reaches the prescribed maximum data usage (measurable in GB) within one calendar month of their fixed-term agreement, Vodacom will stop the Service; and/or
    • Vodacom reserves the right to amend, vary and/or adjust the Fair Usage Policy from time to time for this Service, including the right to manage, protect and preserve the functional integrity and security of the Vodacom Network. Accordingly, Vodacom may take reasonable measures to optimize the efficacy and performance of the Network for all Vodacom customers, including, where only if reasonably necessary, proactively control each customer’s bandwidth usage, line-speed and overall functional experience of the Service.

Order of consumption, validity and out of bundle

1. The Service's FUP will only be valid for 30 days, or up until the end of the calendar month of FUP issued. Therefore, if the FUP is allocated to you on the 1st of July; your FUP is valid up until and including the 31st of July 23:59.  The customer will start every month with a new FUP according to their respective FUP.
2. The Service will first deplete data from your monthly FUP then from any carried over and/or data from data bundles purchased.
3. If after you have used your FUP, and you purchase a data bundle, you will forfeit all your unused data from the purchased data bundle at the time of that specific data bundle’s expiry.
4. After the respective FUP from the Service is depleted and you have no other active data bundles, the Service will no longer continue.
5. There is no out-of-bundle data rate that is applicable on the Home Internet price plans.

Voice, MMS & SMS services

1. The Service does not include MMS, Voice services and outgoing SMS.  Incoming SMS is allowed. 

Additional Bundles

1. You may purchase multiple additional data bundles for the Service.
2. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime.  If you have no airtime balance or insufficient airtime, you will be able to purchase data bundles using your credit or bank card.

Usage Notifications and Data Transfer

1. You will receive your data usage notifications via the Vodacom online channels or on any number you provide to Vodacom other than the number linked to the Service.
2. Due to the nature of the price plans, you will not be able to transfer data from the respective monthly FUP.
3. You can transfer purchased data bundles (that were purchased over and above the monthly FUP) to other customers that use the Service. For more information, please visit Vodacom Terms and Conditions - Data Transfer T & Cs
4. Transfer of Ownership is possible.  The sole responsibility lies on the customer to understand whether the new location has sufficient LTE or 5G coverage and capacity.

Balance View throughs

37. You may view your data balance on:

• Vodacom Online
• Customer Care channels
• My Vodacom App

Migrations & Cancellations

1. You can migrate to another price plan option within the Home Internet price plans however the new plan's FUP and terms and conditions will be applicable.
2. You can migrate into the Home Internet price plans from another Home Internet price plan however the new plan's FUP and terms and conditions will be applicable.
3. If you migrate to a lower price plan you will be liable for a downward migration fee.
4. Migrations on Top Up plans will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
5. If you migrate to another price plan, your contract period for the Service will remain unchanged.
6. You may migrate from another data or voice contract into this Home Internet service.
7. Upon migration any discount applied on your original tariff will fall away and will no longer apply.

Upgrades

1. You may upgrade into this Service.  The sole responsibility will lie on the customer to check that the location where the Service is being accessed from has sufficient LTE or 5G coverage and capacity.
2. If you upgrade into this Service, the rules pertaining to the approved home router devices will apply. Any discounts applied on your original deal will fall away.
3. You may upgrade out of the Service. Any discounts applied on your original deal will fall away.

Exclusions

1. You may not use data sharing SIM cards for the Service.
2. The Service’s monthly FUP cannot be used for roaming.
3. The customer is liable for any VAS services, bundle purchases or other purchases made over and above their subscription amount.