• We will remain committed to acting fairly and responsibly and we will treat you with courtesy and respect | • We will not descriminate against you |
• We will aim to resolve your complaint within 14 working days | • We will provide guidance to assist you in meeting your needs and making informed decisions |
• We will provide you with accurate information regarding relevant products, services and pricing | • We will ensure that our products and services meet specifications as contained in relevant laws and regulations |
• We will treat your information with the utmost confidentiality |
If you are not satisfied with the service, kindly request to speak to the store manager or owner
If you are not satisfied with the service received, kindly request to speak to the store manager or owner, kindly contact the Retail Customer Escalation Hotline 082 135.
The Retail Customer Escalation Team will then send you a reference number
If you are not satisfied with the assistance or resolution provided by the Retail Customer Escalation Team, kindly submit your complaint to
You have the right to lodge disputed complaints with ICASA's Consumer Protection Department at:
Telephone: +27 (0)12 568 3000/3001
Facsimile: +27 (0)12 568 3444
Email: [email protected]