A smart addition to our Customer Care team

Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. TOBi is super-efficient and strives to solve your issues directly and in record time. TOBi may not be able to help you with everything and can get a human to call you back or connect you to a live agent at any point.

Whether you’re a Prepaid, Top Up or Contract customer, TOBi is always online and ready to help. Chat to TOBi today on:

whatsapp logo
WhatsApp TOBi

082 009 8624

SMS
Send TOBi an SMS

082 009 4975

Daily Bundles
Talk to TOBi

on the My Vodacom App

Chat to TOBi online
Video tutorial

Chat to TOBi for Prepaid custo

Video tutorial

Chat to TOBi for Contract cust

Tobi
Why chat to TOBi?
He is passionate about learning on the job

Here you go. Using state-of-the-art machine learning, TOBi will respond and interact with you one-on-one to answer some of your most common account and service-related queries. So go on, ask him tough questions, challenge his lightning-fast thought processes, and put TOBi to the test!

 

Ask TOBi to help you...

  • Check account balances

  • Airtime advance

  • Buy bundles

  • Get your PUK number

  • Do a SIM Swap

  • Access your invoices/statements

...and MORE!