Vodacom Payment Gateway Service and VodaPay Wallet

Terms And Conditions

By using this payment service, you indicate that agree to the following terms and conditions of this service.

1. Description of service

1.1. Vodacom Payment gateway is an online platform, which facilitates payments between a merchant (for example: Vodacom) and you, the customer, for goods and services purchased via digital channels. The gateway is run by Vodacom Payments Services (Pty) Ltd (“VPS”).

1.2. Vodacom Payment gateway does not have control over nor does it take any liability for the delivery of, the quality of, the use of, or any other aspect of the products or services paid for using this service.  Vodacom Payment gateway is the method of payment only and all other forms of liability relating to the products or services paid for utilising this service are specifically excluded.

1.3. The following cards are accepted on the gateway: 

• ABSA

• Bidvest Bank

• Nedbank

• Standard Bank

• FNB

• Capitec

2. Use of platform

The gateway offers two options for payment processing. You may choose to make a once-off payment using your card, or you may opt-in to save your card details on the Vodacom payment gateway platform for future use. Saving your card on the Vodacom payment gateway platform will register a digital wallet (also known as VodaPay) for you.

2.1. Registering a Digital/VodaPay Wallet 

2.1.1. Any Vodacom South Africa Customer (Prepaid or Post Paid) 18 years and older qualifies to register for VodaPay/Digital wallet. 

2.1.2. You can add any eligible Visa or Mastercard issued Debit or credit card to the wallet by following the instructions of the wallet. 

2.1.3. Only Cards that are 3d secure enabled can be added to the wallet. If your Card is not 3d secure enabled that Card will not be eligible to enroll in the wallet. When you add a Card to the wallet, the wallet stores the card and allows you to use the Card to pay for purchases where the VodaPay wallet is accepted.

2.2. Your Bank’s card, account, and online banking terms do not change and continue to apply to each transaction. 

2.3. Any applicable fees and charges that apply to your card will also apply when you use the wallet to pay for purchases. Your bank does not charge you any additional fees for adding your card to the wallet or using your card in the wallet. You will not be charged any fees for adding your card to the wallet.

2.4. Limits

We may impose any limits on the frequency or amount of your card transactions, and the wallet transactions. We can also block a wallet or a card in the Wallet from purchases at any time without notice.

3. Privacy policy

3.1. VPS and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate its commitment, VPS has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

3.2. You will be able to use our facility to make payment for goods and services purchased on our online channels. For the purpose of administration and transacting VPS will collect and use personal information i.e. card holder’s name, card number, expiry date and CVV. This will enable VPS to:

3.2.1. Pass to the bank for processing of payment for your purchased goods/services;      

3.2.2. Respond to queries or requests submitted by you.

3.3. Digital Wallet holder

3.3.1. VPS will collect additional personal data when you opt-in to register a VodaPay wallet. The data collected will include; Cell phone number, e-mail, username and password. This will enable Vodacom to recognise you during subsequent visits.

3.3.2. VPS will use, collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.

3.4. Updating your personal data

As a digital wallet holder, VPS will allow you access to update your stored personal data. You may add, delete and/or edit stored card data. You may also be able to change your email address and password 

3.5. What about the security of my personal data?

VPS has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. VPS will maintain Payment Card Industry (PCI) compliance and as such VPS is responsible for securely storing, processing and transmitting card data to the PCI compliance standards. VPS will at no point share or transmit your card details in clear text between systems. The card data will always be encrypted.

You agree not to give or make available your means to access wallet to any unauthorised individuals. You are responsible for all transactions you authorise using the wallet. If you permit other persons to use the Wallet you are responsible for any transactions they authorise. VPS will not be liable for any claims where payments were made by unauthorised persons using your cellphone or credentials online. 

3.6. Will Vodacom Payments Services disclose any of my personal information?

VPS does not distribute any of your personal information to third parties; unless it's authorised by you or required to do so in order to meet any legal or regulatory requirements of applicable laws. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. In addition, VPS will not sell your personal information to third parties.

3.7. Data retention and disposal

Vodacom Payment Services will retain your payment records for a period of 5 years as required by law. After the 5 year period, your transaction data will be deleted from the live system and archived.

3.8. Amendments to this Security and Privacy Statement

VPS reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.

4. Termination and variation

4.1. VPS reserves the right to amend the Terms and Conditions as and when VPS deems necessary or is required to do so by law. You shall be notified by SMS when changes are effected, however where the changes  are required by law or relates to the addition of a new service, extra functionality to the existing Service or any other change which neither reduces your rights nor increases your responsibilities, these shall be effective immediately and will be made without prior notice

4.2. If you do not accept any change, you may immediately remove your cards from the platform and your wallet will be closed. 

5. General

5.1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

5.2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

5.3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

5.4. These terms and conditions, as varied by us from time to time pursuant to clause 4.1, above constitute the sole agreement between you and Vodacom Payments Services.

5.5. If you have questions about the Wallet or any transactions on the cards linked to the wallet, you may contact Vodacom on 082 135 number or eshopsupport@vodacom.co.za  

5.6. When contacting Vodacom Customer Care, at no point should you furnish any Vodacom employee with the full card number or expiry date, CVV and/or bank PIN.

5.7. It is your responsibility to immediately notify your bank should there be a security breach on your bank card or account for the card used on any of our online channels.

5.8. In addition to the above terms and conditions, Vodacom’s standard terms and conditions relevant to your subscriber account will also continue to apply. Also, your bank’s standard terms and conditions relevant to the use of your debit or credit card will apply.

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