Home Internet Troubleshooting Guide

Step 1: Is Your Router Supported?

Find your router model (check the sticker) and compare to the list of Vodacom approved Routers Home Internet Routers | Buy Now Approved Routers | Vodacom
Is it Vodacom-approved?
- Not approved: SIM won’t work. You’ll need a supported router.
- Approved: Continue to Step 2.

Step 2: Are You in a Coverage Area?

Use your home address to check coverage using the following link Vodacom Coverage Map
- Outside coverage: Service may not work.
- Inside coverage: Continue to Step 3.

Step 3: Restart & Reinsert SIM

Disconnect all devices.
Remove and reinsert SIM correctly.
Test connection.
1. If fixed, you're done!
2. If not, go to Step 4.

Step 4: Set Network Mode

How to Access Router Settings:

Connect to router via Wi-Fi.
Open browser and enter IP address based on your Router Model:
1. S90 / X25 (5G): 192.168.0.1
2. Alcatel HH72: 192.168.1.1
3. Huawei B535: 192.168.8.1
Log in (password on router sticker).

Set Network Mode:

Router	Mode
S90 (4G)	Internet Function → Mobile Networks → 4G only
X25 (5G)	Internet Function → Mobile Networks → 5G only
Alcatel HH72	Settings → Mobile Data → 4G only → Apply → Home → Connect
Huawei B535	Network Settings → Mobile Networks → 4G only → Save

Test connection.
1. If fixed, you're done!
2. If not, go to Step 5.

Step 5: SIM PIN

Is your router SIM PIN enabled/ Is your Router SIM card locked with a PIN?
- Remove it via router settings.
- No SIM PIN? Continue to Step 6.

Step 6: Account Status

Is your account paid up?
- If not, settle your account.
- If yes, continue to Step 7

Step 7: Data Balance

Check your Home Internet data on Vodapay
- If low, top up.
- If enough and you’ve tried all these steps and still need help, reach out to us on 082 135. We’re here to assist!