What is DebiCheck?
DebiCheck is a new type of debit order that replaces the existing Authenticated Early Debit Orders (AEDO) and Non-Authenticated Early Debit Orders (NAEDO) ensuring that you, the consumer, are in control of recurring transactions to third parties processed on your account.
DebiCheck does not affect traditional EFT debit orders.
DebiCheck reduces the risk of incorrect or fraudulent debit orders going off your bank account.
DebiCheck requires you to confirm the debit order with your bank when entering into a contract with Vodacom, thereby giving us permission to collect the monthly premium owed. This is called a DebiCheck Mandate.
In the event that you do not respond to, or reject the DebiCheck Mandate, we may submit an RMS or EFT debit order to your bank to recover any outstanding debit order amounts owed to Vodacom.
A DebiCheck Mandate comprises two key values
A mandated payment instruction
A mandated payment instruction from the customer's bank, presented in the form of an electronic record, to collect money from the customer.
A threshold amount
A threshold amount which is the maximum monetary value of a transaction that may be collected by Vodacom from the customer as negotiated between us and you. This is particularly important as mobile contracts are usage based and the monthly collection value can vary from month to month.
How does DebiCheck work?
Application for product/service
When you apply for a product/service from Vodacom, a mandate request will be sent to the Vodacom Account Holder's bank.
Request to confirm
The Account Holder's bank will send a request to the Account Holder to confirm and approve the DebiCheck Mandate.
Approve a mandate
The request to approve a mandate is valid for a limited time only, as specified by the Account Holder's bank.
Confimation
Once the mandate is approved, the bank will load the information on a mandate register and send a confirmation message back to Vodacom.
Need help with DebiCheck?
Our most frequently asked questions
DebiCheck is a new type of debit order that requires you to confirm your Vodacom monthly debit order with you bank, when entering into a contract with Vodacom, thereby giving Vodacom permission to collect on the monthly premium.
No. DebiCheck debit orders can only be used if you the customer have authorized the DebiCheck mandate. If you do not approve the mandate or do not respond to the mandate EFT debit orders or RMS debit orders will be used.
DebiCheck reduces the risk of incorrect or fraudulent debit orders going off your bank account.
An RMS mandate is a DebiCheck mandate that has not been approved. In this case the debit order can be disputed.
A mandate threshold amount is the maximum amount that Vodacom can debit your account for via the DebiCheck debit order method. This amount will include products and service including, Value added services, gsm and converged products as well as any additional usage used during the course of the month.
If this threshold is exceeded, you will receive a DebiCheck amendment mandate with a new limit. This new threshold amount needs to be accepted by the you, as the bill exceeds the current threshold amount.
If the threshold amount exceeds the bill amount, the collection method used to collect on that bill for that month will be normal EFT debit order method.
Normal EFT debit orders do not have to be approved, can be disputed and does not cater for early collection or tracking.
The DebiCheck debit order can be cancelled at the your bank and the bank will send notification of the mandate cancellation to Vodacom.
DebiCheck mandates can be suspended at the your bank for a certain period of time, and unsuspended when the DebiCheck mandates needs to resume. The mandate can only be suspended by you or by your bank.
Suspending the DebiCheck mandate does not cancel a contract that is still within term nor does it mean that if an amount is due on the account, Vodacom will not collect on outstanding monies.
Via a once-off EFT debit order type.
You will only receive a DebiCheck mandate after your order is activated. The DebiCheck mandate does not stop you from getting a product or service from Vodacom in any way?