Meet TOBi – our Vodacom chatbot
A smart addition to our Customer Care team, TOBi is a digital assistant created using the latest AI (Artificial Intelligence) technology. TOBi is dedicated and is available to help 24/7, no matter where you are!
Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. TOBi is super-efficient and strives to solve your issues directly and in record time. TOBi may not be able to help you with everything and can get a human to call you back or connect you to a live agent at any point.
Whether you’re a Prepaid, Top Up or Contract customer, TOBi is always online and ready to help. Chat to TOBi today on:
Chat to TOBi online
Chat to TOBi for Prepaid customers:
Chat to TOBi for Contract customers:
Why chat to TOBi?
He is passionate about learning on the job
Using state-of-the-art machine learning, TOBi will respond and interact with you one-on-one to answer some of your most common account and service-related queries. TOBi gets smarter with each chat, and by simply talking to him, you’ll help him improve. So go on, ask him tough questions, challenge his lightning-fast thought processes, and put TOBi to the test!
Ask TOBi to help you…
Check account balances
Get your PUK number
Do a SIM Swap
Access your invoices/statements