If you are a Trusted Contact of one of our customers, we collect your information when they register you in the V by Vodacom app.
You will receive an alert through text message when this happens. We will receive the following information about you:
Your mobile phone number;
Your full name; and
(If provided) your relationship to our customer (for example, mother or spouse)
One of our Assisted Alarm Service agents will contact you when our customer is unresponsive to an alert from one of the connected devices in their V-Home. We will not use your data in any other way.
You can remove yourself as a Trusted Contact at any time by either:
Asking our customer to remove you from their list;
Asking an agent when you are contacted (please quote the ID provided in your SMS alert); or
Request removal via customer services via vodacom.co.za.
Information we collect about you
The types of information we process about you when you use your V-Home Connected Devices are:
Your Connected Device-generated data where it’s been provided by our partner (see the Third party sources of data section below) such as alerts from your SmartThings devices and your interactions with them (for example, the type of alert, when it was triggered and whether you have taken an action to dismiss the alert);
When you receive a call from us when we follow up an alert as part of the Assisted Alarm Service, your interactions with the Service;
Your account information, such as the number of connected SIMs you have with us and dates of payment owed or received;
Your preferences for particular products or services when you tell us what they are, or we assume what they are, based on how you use the products and services (see the Marketing & profiling section below); and
Customer care information through your contact with us, such as a note or recording of a call you make to one of our contact centres.
We’ll also get information about how you use our products and services, such as:
The level of service that you receive – for example, network or service faults and other events that may affect our network services or other services; and
Details of your use of our services – for example, we can see the amount of data your devices are using which we can use to assess what sorts of data allowances we need to provide for different Connected Devices.
When we collect your personal information
We collect your personal information when:
You use any of your V-Home Connected Devices, where device-generated data has been provided by our partner (see Third party sources of data);
You subscribe to marketing; or
You contact our customer care teams with a question or complaint or interact with our Vodacom Assisted Alarm Service.
Third party sources of data
Given that our customer care teams act as your one-stop-shop for queries and issues around your Connected Devices, we share limited personal data between Vodacom and Samsung. For example, we may need to share the fact that your device isn’t working or that we needed to reset it with the partner in question.
We also receive your Connected Device-generated data from Samsung in order to provide the services you’ve requested (for example, for the Vodacom Assisted Alarm Service, we need to see the device-generated information to be able to respond to any home alerts and take any follow-up actions).
Where necessary, we collect information from certain organisations. These include fraud-prevention agencies, business directories and credit reference agencies
Vodacom will process your personal data based on:
1. The performance of your contract or to enter into the contract and to take action on your requests. For example, we’ll need to process your devices’ data to provide the Vodacom Assisted Alarm Service and we’ll need to process your payment details for your monthly billing.
2. Vodacom’s legitimate business interests, for example, fraud prevention, maintaining the security of our network and services, direct marketing, and improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, visit the Your Rights section of this policy.
3. Compliance with a mandatory legal obligation, including for example accounting and tax requirements, which are subject to strict internal policies (such as retention periods), procedures, and your right to restrict usage of your data, which control the scope of legal assistance to be provided; or
4. Consent you provide where Vodacom does not rely on another legal basis. Consent is always presented to you separately and you can withdraw your consent at any time.