This privacy statement explains the information that is collected by Vodacom through the services we provide to you as part of the V-Home by Vodacom product ('V-Home') and how this data will be processed. You can view this statement, and the statement for our Connected Devices in the Settings menu of the V by Vodacom app at any time. V-Home is developed in partnership with Samsung, who will process your personal data as a data controller as part of the SmartThings connected hardware ecosystem. You can view its privacy statement here; however, you can also access this within the SmartThings App.
Who we are
We are Vodacom (Pty) Ltd.
Our registered office is Corporate Park, 082 Vodacom Boulevard, Vodavalley. Vodacom (Pty) Ltd is registered with the registration number 1993/003367/07/. Our main switchboard is +27 11 653 5000 or you can email us at [email protected]
How to contact us
Vodacom Privacy Team - Group Legal
Corporate Park 082 Vodacom Boulevard,
If you are a Trusted Contact
If you are a Trusted Contact of one of our customers, we collect your information when they register you in the V by Vodacom app.
You will receive an alert through text message when this happens.
We will receive the following information about you:
Your mobile phone number;
Your full name; and
(If provided) your relationship to our customer (for example, mother or spouse)
One of our Assisted Alarm Service agents will contact you when our customer is unresponsive to an alert from one of the connected devices in their V-Home. We will not use your data in any other way.
You can remove yourself as a Trusted Contact at any time by either:
Asking our customer to remove you from their list;
Asking an agent when you are contacted (please quote the HubID provided in your text message alert); or
Request removal via our vodacom.co.za