Privacy – TOBi

…when you:



Interact with TOBi, our Vodacom chatbot / digital customer care assistant. Data collected is processed abroad but done so securely.

Customer transcripts are maintained for quality, security and audit purposes for a period of 180 days.

Customer transactions via TOBi are recorded as per Vodacom accounting and audit purposes and maintained for periods defined by those practices.

Customers can request their transcripts by contacting Vodacom for a period of 180 days.

Where indicated and where customers have selected to do so, TOBi will provide personalised offers and solutions based on previous engagements.

Where applicable, the customer engagement and anonymised data might be shared with Vodafone Group in the UK for quality and audit purposes.

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