If you are not satisfied with the service, kindly request to speak to the store manager or owner

If you are not satisfied with the service received, kindly request to speak to the store manager or owner, kindly contact the Retail Customer Escalation Hotline 082 135.
The Retail Customer Escalation Team will then send you a reference number

If you are not satisfied with the assistance or resolution provided by the Retail Customer Escalation Team, kindly submit your complaint to [email protected]

You have the right to lodge disputed complaints with ICASA's Consumer Protection Department at:
Telephone: +27 (0)12 568 3000/3001
Facsimile: +27 (0)12 568 3444
Email: [email protected]