icon-bell OTP has been resent to 079****123. DISMISS

Your policy

Your device

Submit claim

Your policy

Step 1 of 3

Let’s find your
insurance policy

Please provide the cellphone number of the affected device, your ID number
and email address.

Field error messages goes here.

Field error messages goes here.

I can receive SMSs on this numberno. If you’ve lost your phone or your phone has been stolen, you need to do a SIM swap to use that same cellphone number again. If you haven't done this yet, please provide us with an alternative number that we can contact you on.
Where can we send an OTP (One Time Pin)?

Field error messages goes here.

Field error messages goes here.

No spam, we promise raised_hand-icon
We hate spam as much as you do.

Please verify the reCAPTCHA.

Thanks, -! We found your policy.

You can continue to claim.

Your policy Policy no. xxxxxx
Name
-
Policy start date
DD MM YYYY
Status
Insurance type


Which device was lost/stolen?

Search for your device and let us know when it was lost/stolen.

When was your device lost/stolen?

Field error messages goes here.

Field error messages goes here.

Field error messages goes here.

Field error messages goes here.

Review your claim

Please check that your
claim details are correct.

device-image

Lost/Stolen device claim

for Apple iPhone 8 64GB Gold

Your policy
xxxxxx
What happened
Lost/Stolen on DD MM YYYY

Your claim Claim no. xxxxxx
Device
-
Claim type
-
Insurance ploicy
-
Claim status
-
Reason(s)
Claim status
Approved for 1 new device You are approved for a replacement device up to the value of your lost/stolen device.
Excess payable by you
As per T&Cs The excess you pay depends on the value of your lost/stolen device and other criteria. Please visit our T&Cs for details.

To get a new device:

Visit a store
Take your claim number to your nearest store.

What happens next:

We review your claim

We review the details of your
claim and make a decision.

We notify you

We send an email to let you
know our decision. This will
only take a few minutes.

You choose a new device!

If we approve your claim, you can visit a store, pay your excess amount and choose a new device (to see how excess is calculated. read our T&Cs).

Need help?
Call us > 082 1952
main_icn_Tick_simple icon-single-user main_icn_Landline_or_Call close-icon main_icn_Chevron_down main_icn_Landline_or_Call mail-new market_icn_SMS customer-care main_icn_Chevron_left tutorials profile market_icn_SMS main_icn_Chevron_right main_icn_Search main_icn_Mobile document help print vodafone-store desktop