OTP has been resent to 079****123. DISMISS

Your policy

Your device

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Your policy

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insurance policy

Please provide the cellphone number of the affected device, your ID number
and email address.

ID number Passport

ID number

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Cellphone number (of affected device)

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I can receive SMSs on this numberno. If you’ve lost your phone or your phone has been stolen, you need to do a SIM swap to use that same cellphone number again. If you haven't done this yet, please provide us with an alternative number that we can contact you on.

Where can we send an OTP (One Time Pin)?

Contact number

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Email address

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You can continue to claim.

Your policy Policy no. xxxxxx

Name

Policy start date

DD MM YYYY

Status

Insurance type

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Which device was lost/stolen?

Search for your device and let us know when it was lost/stolen.

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When was your device lost/stolen?

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Review your claim

Please check that your
claim details are correct.

Lost/Stolen device claim

for Apple iPhone 8 64GB Gold

Your policy

xxxxxx

What happened

Lost/Stolen on DD MM YYYY

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Your claim Claim no. xxxxxx

Device

Claim type

Insurance ploicy

Claim status

Reason(s)

Claim status

Approved for 1 new device You are approved for a replacement device up to the value of your lost/stolen device.

Excess payable by you

As per T&Cs The excess you pay depends on the value of your lost/stolen device and other criteria. Please visit our T&Cs for details.

Print your claim

To get a new device:

Visit a store

Take your claim number to your nearest store.

Find a store

What happens next:

We review your claim

We review the details of your
claim and make a decision.

We notify you

We send an email to let you
know our decision. This will
only take a few minutes.

You choose a new device!

If we approve your claim, you can visit a store, pay your excess amount and choose a new device (to see how excess is calculated. read our T&Cs).

Need help?

Call us > 082 1952

Let’s find your insurance policy

Thanks, -! We found your policy.

Which device was lost/stolen?

-

Review your claim

Lost/Stolen device claim

To get a new device:

What happens next:

We review your claim

We notify you

You choose a new device!

Let’s find your
insurance policy