Vodacom Millionaires Terms and Conditions

1. Playing Vodacom Millionaires

• Vodacom Millionaires Promotion runs from 1 April 2016 to 31 March 2017.

• Only Vodacom South Africa Prepaid, Top-Up and Contract customers are eligible to enter the game show.

• Participation in this promotion excludes employees, directors, members, partners, consultants and agents of, or any other person who, directly or indirectly controls or is controlled by Vodacom or its marketing service providers, including the spouses, life partners, immediate family members or business partners of the people or entities mentioned above. This means (but not limited to):

o Vodacom as the promoter of Vodacom Millionaires;

o Urban Brew, Bytes call centre, Deloitte & Touche or any other suppliers of goods or services in terms of this game show; and

o Promotional partners, printers, advertising and promotional agencies, professional advisors, sales staff and call centre agents employed by, or contracted to Vodacom and to all the people or entities listed above. 

• All entrants into the Promotion will have to SMS their entry to 32082. All SMS entries, other than the 2 free game entries, will be at a cost of R1.00.

• Customers will only be able to submit one valid entry per SMS.

• Vodacom will not be held responsible for entries submitted to another number than the dedicated Vodacom Millionaires number being 32082.

• Entries close at midday (12:00:00) every Tuesday. All entries received after this time will be entered into the following week's draw (inclusive entries delayed by high volume of entries, or systems network delays).

• Independent auditors will randomly draw 9 letters. Entries will be matched against the winning letters to determine the winners

• The winning letters will be communicated in the following ways:

o All weekly Vodacom Millionaires participants will receive an SMS containing the winning letters for the specific draw.

o Vodacom customers can contact the Vodacom Millionaires Call Centre on 082 24 32 082 for free from their Vodacom Cell phone to receive the weekly winning letters. 

o Vodacom Millionaires winning letters are broadcast on SABC 1 every Tuesday at 18:30.

2. Valid Entries

In order for an entry to be valid:

• The customer simply sends an SMS containing 9 letters of the alphabet to 32082.

• In order to qualify for a valid entry, an entry must consist 9 letters of the alphabet , Only letters A-Z must be entered.

• The keywords and entries are not case dependant. The customer will be able to input the entry in either upper or lowercase e.g. ABC or abc and any order.

• The entrant must have received a confirmation SMS from Vodacom containing a reference number and the draw date for which the entry has been accepted. Vodacom reserves the right to request sight of this SMS when awarding the prize.

• Spaces will be ignored. (Remember with the “SAME” entry option a space is required after the word SAME and this must be typed before the chosen 9 letters).

• Duplication of letters will be allowed e.g. SSSKJIRRR orAAAAAAAAA (9 x A’s) 

o An entry will be considered INVALID if:

- entries contain any special characters e.g. ,./;'\[]=)(*&^%$#@!~`\|<> ?:"|{}+_; 

- entries contain any numbers; 

- less than 9 letters are submitted;

- no letters are submitted .i.e. a blank SMS; and

- an SMS is in the incorrect format.

o A notification SMS is sent to customers submitting invalid SMSs with draw date and reference number.

3. Free  SMSs

• Vodacom South Africa customers will be entitled to 2 free SMSs per week to enter Vodacom Millionaires and will be loaded every Tuesday morning

• Prepaid and Top-Up customers earn an additional SMS for every recharge of R10 or more.

• The subscription airtime for Top-Up customers (e.g. R135 Family Top Up) will not qualify for the SMSs applicable to recharges.

• Free SMSs may only be used to enter Vodacom Millionaires and  not for any other purpose.

• Free SMSs which are not used within the week provided will be forfeited and cannot be carried over to the next week.

• Customers may enter the game show as many times as they like however once the free SMSs have been used, a premium rate of R1.00 (including VAT) will be charged per SMS.

• Guaranteed millionaire prize will only be selected from the paid R1 SMSs, free SMSs will not qualify.

• SMS bundles do not apply.

4. Prizes

Prizes for a 9 letter match or an 8 letter match:

• The prize for a 9 letter match is R1 million and the prize for an 8 letter match is R150 000.

• All cash winners will be notified via SMS regarding their prize and will be contacted by the call centre regarding payment arrangements.

• In the event that there is more than one correct entry in a week for the 9 and 8  letter match, the weekly prize money will be shared equally between the winners. 

• In order to claim the 9 letter or 8 letter match prize(s), the person claiming the prize, must comply with all required validation procedures which shall include (but not necessarily be limited to):

o Prove that he/she is the owner or authorized designated user of the cellphone number from which the winning entry was sent.

o Be in possession of the SIM card and/or cellphone containing the confirmation SMS received from Vodacom.

o Be over the age of 18 or in the case of a minor the prize will be awarded to the minor's legal guardian.

o Provide valid proof of identity (i.e. South African identity book, passport or driver’s license).

o In addition, in order to qualify as the 9 letter winner, the participant needs to be a South African residing citizen.

o For the automated PEP and Ackerman loyalty club entries, all cash winners need to be active on the network in order to claim their prizes. 

• The R1 million winner needs to forward, together with his/her documents, proof of a financial plan for his/her winnings with a credible financial institution.

• Winners of the prizes for a 9 letter match and Guaranteed Millionaire Prize will not be eligible to also win prizes for an 8, 7 or 6 letter match cash prizes. Once a customer wins the R1 million prize, he/she cannot win the 8 letter match prize (R150 000), or any of the other cash prizes.

• Cash prizes will only be paid into a valid South African bank account in the name of the person who is the valid winner of the prize. All fees relating to the transfer of the winnings are (if applicable) for your own account. 

Prizes for a 7, 6 and 5 – 1  letter match:

7 Letter Match

• All 7 letter match winners will receive airtime to the value of R29. 

• 7 Letter Match Customers will be entered into a Surprise and Delight Random draw every week, and 7 customers will each win R4000 

6 Letter Match

• All 6 letter match winners will receive airtime to the value of R12.

• 6 Letter Match Customers will be entered into a Surprise and Delight Random draw every week, and 6 customers will each win R2000    

Prizes for a 5 to 1 letter match:

• 344 customers that matched 5 to 1 letters will be randomly drawn and will each win airtime to the value of R29.

• The airtime amounts will automatically be loaded onto the Prepaid and Top-Up winners' airtime accounts.

Contract customers will receive an SMS containing a virtual voucher PIN code that can be used to recharge a Vodacom Prepaid or Top-Up customer.

Guaranteed Millionaire Prize

• The Guaranteed Millionaire Draw is a random draw, over and above the normal weekly 9 Letter Match Draw.

• Only the paid R1 SMS’s will qualify, free SMS will not qualify and will not be part of the random draw.

• A guaranteed millionaire will be randomly drawn from all paid SMSs sent during the below listed periods:

• 1st Guaranteed Millionaire Draw -       28 June 2016 (12:01pm) to 27 September 2016 (12:00pm)

• 2nd Guaranteed Millionaire Draw - 27 September 2016 (12:01pm) to 29 November 2016 (12:00pm)

• 3rd Guaranteed Millionaire Draw  - 29 November 2016 (12:01pm) to 27 December 2016 (12:00pm)

• 4th Guaranteed Millionaire Draw  - 27 December 2016 (12:01pm) to 31 January 2017 (12:00pm)

• 5th Guaranteed Millionaire Draw  - 31 January 2017 (12:01pm) to 28 February 2017 (12:00pm)

• Vodacom will use its reasonable efforts to telephonically contact the first winner drawn on the cellphone number that was used to participate in the promotional competition.  If Vodacom is unable to contact this prize winner after taking reasonable efforts to do so, then that person’s right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant. 

• Winners will be notified by Vodacom and only with their prior permission, will their names and images be published on www.vodacom.co.za and other media properties. 

Play Every Day Summer Campaign

Vodacom Millionaires Rewards

The following Rewards are available in this category:

•         one (1) free entry to the Vodacom Millionaires weekly draw following the date of allocation of the Reward; together with  

•         one (1) free entry to the Vodacom Millionaires “Guaranteed Millionaire” draw following the date of allocation of the Reward

Eligibility for this Reward excludes employees, directors, members, partners, consultants and agents of, or any other person who directly or indirectly controls or is controlled by, Vodacom or its marketing service providers, including the spouses, life partners, immediate family members or business partners of the people or entities mentioned above. 

Vodacom Millionaires Cash Prizes (To be added) – Under Grand Prizes 

If the customer wins an Instant Cash Prize Vodacom Millionaires Reward, they will be sent a notification confirming the Reward with a reference number. 

This notification will be sent to the customer by SMS. Vodacom reserves the right to request sight of this SMS when awarding the Reward.

Vodacom will contact the winner telephonically within 3 working days.

Vodacom will use its reasonable efforts to telephonically contact the first winner drawn on the cellphone number that was used to participate in the Promotion and received the Reward.  If Vodacom is unable to contact this Reward winner after taking reasonable efforts to do so, then that person’s right to the Reward will be deemed to have been waived and the Reward will be forfeited. Vodacom reserves the right to then award the Reward to the next randomly drawn participant. 

Customers will be required to completed an indemnity form confirming their banking details which will be used to complete the payment into the inning customers bank account.

Payments will be made within 7 to 14 working days if all required documentation is received.

Vodacom Millionaires Entry Reward

If the customer wins a Vodacom Millionaires entry Reward, they will be sent a notification confirming the Reward with a reference number and the date of the weekly draw it will be entered into.  This notification will be sent to the customer by SMS. Vodacom reserves the right to request sight of this SMS when awarding the Reward.

The customer’s Vodacom Millionaires Reward entry will be randomly assigned nine (9) letters as per competition rules.   If these letters match those drawn in the weekly draw, the entry will qualify for the standard Vodacom Millionaires cash prizes depending on the number of letters matched.

Customers may query their assigned letters by calling the Vodacom Millionaires call centre on 082 243 2082 and quoting the reference number as per the Reward confirmation SMS.  Calls to this call centre are free from a Vodacom cellphone number.

This entry will be eligible for one (1) entry on the specified draw date only.

Each weekly draw runs from 12h01 on a Tuesday until 12h00 on the following Tuesday.

Guaranteed Millionaire Reward

Each Vodacom Millionaires entry Reward includes an automatic entry for one Vodacom Guaranteed Millionaire Draw.   

The Guaranteed Millionaire Draw is a random draw conducted over and above the weekly Vodacom Millionaires 9 Letter draw.  The winner of this draw will receive a cash prize of R1 million. This Reward is not shared.

During this Promotion Period, there will be 1 (one) Guaranteed Millionaire Draw. 

Each customer who wins a Vodacom Millionaires Reward entry will be entered into the corresponding Guaranteed Millionaire Draw on the dates listed below:

• 28 February 2017 – will include all entries received between 31 January (00:00am) to 27 February 2017 (23:59pm)

Vodacom will use its reasonable efforts to telephonically contact the first winner drawn on the cellphone number that was used to participate in the Promotion and received the Reward.  If Vodacom is unable to contact this Reward winner after taking reasonable efforts to do so, then that person’s right to the Reward will be deemed to have been waived and the Reward will be forfeited. Vodacom reserves the right to then award the Reward to the next randomly drawn participant. 

Winners will be notified by Vodacom by telephone call.  Winners’ names and images will be published on www.vodacom.co.za and other media properties, only with the prior express permission of the winner.

Rewards that remain unclaimed after three (3) months will be forfeited.

Vodacom reserves the right to withhold the Reward until it is satisfied that the claim is valid.

5. General

o All participants, by entering this game agree to be bound by these terms and conditions.

o Vodacom will not be liable for any entry that has been omitted from participation for any reason whatsoever.

o Only the 9 winning letters drawn by the auditors on Tuesday are the valid letters for that particular Tuesday game show. Any media or promotional errors of the published weekly winning letters will not be honoured by Vodacom.

o The decision of Vodacom in regard to all aspects of the promotion is final and no correspondence will be entered into.

o Vodacom, it’s directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors, subsidiaries and sponsors assume no liability whatsoever for any direct or indirect loss or damage occurring as a result of participation in this game show or as a result of the use of any of the prizes, or from any amendments to these terms and conditions.

o Vodacom shall have no liability whatsoever for any breach of these terms and conditions due to any cause beyond its reasonable control including but not limited to: an act of God (including inter alia weather, flood and lightning), technical issues (including inter alia network/technical operation interruption, telecommunication interruption, breakdowns, power failures and other interruptions), fire, industrial action, act or omission of Government, or other competent authority, riot, war or act or omission of any third party for whom Vodacom is not responsible.

o If the game show is held to be or becomes unlawful, Vodacom shall have the right to terminate the game show immediately without prior notice. In such event the entrants will waive all rights they may have had and acknowledge that they will have no right of recourse to Vodacom, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors, subsidiaries and sponsors.

o Vodacom may refuse to award any prize if any irregularities or fraudulent activities are suspected.

o Vodacom, its directors, affiliates members, partners, employees, agents, consultants, suppliers, contractors, subsidiaries and sponsors will not be liable for taxes or any other cost incurred by the winner in claiming any prize.

o In case of SMS delays due to congestion on the network, customers that enter before midday on Tuesday may have their SMSs entered for the following week’s Vodacom Millionaires draw, at Vodacom’s sole discretion.

o Vodacom reserves the right to request sight of the entry SMS and confirmation SMS, and the date stamp contained therein, and will only be responsible to pay prizes for the entry date on the confirmation SMS received by the customer.

o Vodacom shall be entitled, as far as is permissible in law, in their entire discretion, to reject any entry for any reason whatsoever and will not be obliged to correspond with any person about the game show.

o Vodacom Millionaires cannot be held accountable for errors on the published or broadcasted weekly winning letters by Vodacom’s suppliers or partners. 

o Vodacom reserves the right to terminate the game show, or amend these terms and conditions at any time without prior notice.

o Vodacom will not be responsible for any costs or expenses which you, or your partner (if applicable), incur during and for purposes of your entry into the game show and your acceptance and/or use of a prize. All other incidental costs will be for your own account.

o Vodacom makes no representations or give any warranties, whether expressly or implicitly, that your entry or participation in the game show will necessarily result in you winning a prize.

o If we are unable to contact a winner within 3 months of winning the prize, the winner will forfeit the prize and Vodacom reserves the right to determine a new winner under the same conditions.

o Prizes that remain unclaimed after 3 months will be forfeited.

o Vodacom reserves the right to withhold the prize until it is satisfied that the claim is valid.

o If a dispute arises as to the validity of the claim, Vodacom may in its sole discretion reimburse the customer for the cost of the game show SMSs or provide the customer with a free game show SMS.  Vodacom's liability to the customer is limited to the cost of the SMS.

o Non-cash prizes cannot be redeemed for cash.

o The Vodacom Millionaires number, 082 243 2082, is a zero rated IVR line i.e. customers will not be billed for phoning in the Vodacom Millionaires call centre.

6. Privacy and Data Protection

This clause explains how we collect, use, share and protect your personal information. This clause should be read with the Vodacom Privacy Policy. If we update this clause and our privacy policy, we will post any changes on our website.

Collecting your personal information

1. We can get your personal information when you use this Service. In the case of the use of the Service your personal information is collected for the purpose of being used and processed in:

• personalising the Service to your respective preferences;

• for the serving of appropriate, tailored advertising to you via the Service; 

• for the purpose of tracking the Service's performance; 

• troubleshooting, data analysis, testing, research and service improvement and/or to identify any technical issues that may occur from time to time; 

• for use in devising additional enhancements or improvements to the Service; and  

• statistical tracking, redundancy and audit purposes.

2. The above data will not be shared with other users of the Service. However, Vodacom further may collect your information in terms of clause (h) and (i) below.

3. We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.

Understanding what you want

4. We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). The information we collect that tells us how you use our websites, web-related products and services.

5. This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

6. You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. 

The personal information we collect

7. The information we collect about you depends on the Vodacom and Vodafone products and services you use and subscribe to. It includes (but is not limited to) the following:

a. your name, gender, date of birth, home language, address, and email address;

b. your preferences for particular products, services or lifestyle activities when you tell us what they are – or when we assume what they are, depending on how you use our products and services;

c. your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us;

d. your account information – such as phone number,  handset type, handset model,, whether you are a post or prepaid customer, dates of payment owed and received, TopUp information, the subscription services you use or any other information related to your account.

8. We will also get information on how you use our products and services, such as:

a. the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from);

b. the date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place;

c. the level of service you receive – for example, network faults and other network events which may affect our network services;

d. your website browsing information (which includes information about the websites you visit, and about how you use our website or other Vodafone Group websites on your mobile or a PC;

e. the date, time and length of your internet browsing, and your approximate location at the time of browsing;

f. your brand preference, preferred video categories, related preferences (e.g. team choice); and type of services you typically access.

Using your personal information

9. We may use and analyse your information to:

a. process the goods and services you have bought from us, and keep you updated with your order progress;

b. keep you informed generally about new products and services (unless you choose not to receive our marketing messages);

c. provide the relevant service or product to you. This includes other services not included in this terms and conditions, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product;

d. contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information (unless you choose not to receive these messages – see below on ‘How to opt-out’;

e. send you targeted and relevant messages, based on your behaviour, permission and preferences. From time to time, we will send you a range of different messages, from Vodacom as well as brands, to keep you informed or simply for you to tell us what you are into. These are not just offers and promotions but messages from your favourite brands including new products, discounts, limited offers, gifts and more. It works by using information about you to send you targeted messages relevant to you;

f. bill you for using our products or services, or to take the appropriate amount of credit from you;

g. respond to any questions or concerns you may have about using our network, products or services;

h. let you know about other companies' products and services we think may interest you (including offers and discounts we’ve specially negotiated for our customers); 

i. protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle the volume at those times

j. understand how you use our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalising the products and services we offer you;

k. carry out research and statistical analysis including to monitor how customers use our network, products and services on an anonymous or personal basis;

l. prevent and detect fraud or other crimes, recover debts or trace those who owe us money;

m. provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual). 

10. The information we use will be your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.

11. We will store your information for as long as we have to by law. If there is no legal requirement, we will only store it for as long as we need it. 

Sharing your personal information

12. We may share information about you with:

a. companies in the Vodacom and Vodafone Group (Vodafone Group Plc and any company or other organisation in which Vodacom owns more than 15% of the share capital);

b. partners or agents involved in delivering the Services;

c. companies who are engaged to perform Service for, on behalf of Vodacom (Pty) Ltd including Vodafone Limited, or the Vodafone Group;

d. where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies;

e. debt collection agencies or other debt recovery organisations;

f. law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law;

g. emergency services (if you make an emergency call), including your approximate location.

13. We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

14. If we are reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

15. We may need to transfer your information to other group companies or service providers in countries outside South Africa. This may happen if our servers or suppliers and service providers are based outside South Africa, or if you use our services and products while visiting countries outside this area.

16. At your option, we may also share your information with partner organisations we’ve chosen carefully, so they can contact you about their products and services.

Keeping your personal information secure

17. We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

18. If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will make sure they have appropriate security measures and only process your information in the way we’ve authorised them to. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.

19. Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

How to opt-out

20. You can choose to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, text, phone or post.

21. You can choose to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, text, phone or post).

22. You will still receive communication related to changes in the Service, your subscription and new content available even after opting out

23. You can choose to opt out of partner marketing communications by sending an sms with STOP to 1155.

Amendments to this Terms and Conditions

24. Vodacom reserves the right to amend or modify this terms and conditions at any time and will post the amended or modified terms and conditions in its website.