Terms and Conditions

1. General

1. Just4You offers are available to Prepaid, TopUp and Postpaid customers.
2. Just4You is a consumer product and may only be used by an end-user (that is a natural person) to make calls, use data or send SMS messages to another end-user (that is a natural person), with the intention to facilitate a personal communication between such end-users.
3. Just4You bundles may not be used for commercial purposes or as part of any bulk SMS sending service. Any use of this offer outside of what is considered reasonable for private, non-commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse.
4. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.
5. Just4You offers are available to individual customers. Enterprise customers and M2M contracts are specifically excluded from purchasing Just4You offers.
6. Just4Your Town offers (which is a regional sub-menu of Just4You) will be based on a customer€™s location and only presented upon consent from a customer to use their location.
7. Vodacom will present customers with a personalised set of Just4You Offers on the USSD menu at *123#.
8. Customers can purchase Just4You offers at any time by dialling *123#. 
9. Customers may purchase multiple Just4You Offers at a time.
10. Vodacom reserves the right to vary offers as deemed necessary.
11. Bundles with the shortest validity/earliest expiry may deplete first. If you have bought more than one Bundle, the Initial Bundle will be depleted first
12. All Just4You offers are subject to the validity of the offer purchased, as specified at the time of purchase. If a Bundle reaches the Validity Date and expires before the Bundle is depleted, data usage will continue at the Out of Bundle rate, applicable to the tariff provided the customer has opted to be billed out of bundle
13. In addition, if a Bundle is depleted and the bundle has is not expired then data usage will continue at the Out of Bundle rate, applicable to the tariff provided the customer has opted to be billed out of bundle
14. To check your Just4You Balance dial *135*# and select Balances, then Promotions.
15. Vodacom reserves the right to amend these Terms and Conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.

Prepaid Customers

16. Purchase of offers will be from your airtime balance. If you have insufficient balance, you will not be able to purchase an offer.
17. Customers who recharge with R12 or more will continue to receive the Night Shift recharge promotion for 7 days but will not receive the Night Shift Promotion notification SMS.
18. Vodacom4Less customers will not receive V4L discounts while they are using a Just4You voice bundle. 
19. Daily Free Calls customers using a Just4You voice bundle will not receive free minutes following 3 minutes of talk time.

Top Up & uChoose customers

20. Purchase of offers will be from your airtime balance or subscription airtime allocation. If you have insufficient airtime the purchase will not be successful.
21. uChoose Smart customers will have to recharge before they can purchase offers. 

Contract customers

22. The price of the J4Y offer will be added to customer bills.
23. If you are a twin-call or data sharing sim user, you will only be able to purchase offers from the primary/master cellphone number.

Migrations

24. Prepaid & Top Up customers converting to Contract or vice versa will lose their allocated J4Y bundles.
25. Prepaid customers converting to Top Up or vice versa will keep their allocated J4Y bundles.

Opt Out

26. You may opt out of receiving Just4You promotional messages by sending ‘J4Y’ to 31118 free from your Vodacom cellphone.
27. Voice Offer
28. Product validity is as specified per offer, and there will be no carry-over of minutes beyond the expiry. There is no carry-over of unused bundles after expiry.
29. If the bundle is depleted before expiry, calls will deplete from other available voice bundles and then from airtime.
30. If a voice bundle runs out while on a call the rest of the call will be billed at the applicable rate.

2.1 Vodacom to Vodacom Call Bundles

1. On-net voice bundles can be used for Vodacom-to-Vodacom calls only and will deplete per minute. 
2. The following are qualifying and non-qualifying Call Types for On-net bundles:

Qualifying Call Types

• Vodacom to Vodacom calls
• Callback (on-net)
• Call forwarding (on-net)
• Through-connect to on-net calls
• Conference call (on-net)

Non-qualifying Call Types

• Calls to other SA networks
• Roaming Calls
• International calls
• Premium rated calls
• Video Calls
• Conference Calls (off-net)
• Call sponsor
• Through Connect (off-net)
• VAS calls
• Reverse Charge
• SMS, MMS, Data, SVS
• General Service calls
• Directory Enquiry calls
• Reconnect
• Message forwarding
• Fax Outdial
• Call forwarding

2.2 Any-network Call Bundles

1. Any-network voice bundles can be used for Vodacom-to-Vodacom calls as well as calls to other South African networks and will deplete per minute.  
2. The following are qualifying and non-qualifying Call Types for any-network bundles:

Qualifying Call Types

• Vodacom to Vodacom calls
• Vodacom to other SA network calls
• Callback (on/off-net)
• Call forwarding (on/off-net)
• Through-connect (on/off-net calls)
• Conference calls (on/off-net)

Non-qualifying Call Types

• Roaming Calls
• International calls
• Premium rated calls
• Video Calls
• Call sponsor
• VAS calls
• Reverse Charge
• SMS, MMS, Data, SVS
• General Service calls
• Directory Enquiry calls
• Reconnect
• Message forwarding
• Fax Outdial
• Call forwarding

2.3 Rate Cutter Bundles (relevant to Prepaid customers only)

1. You pay an upfront fee to qualify for a reduced call rate, which will be billed per second.
2. Rate Cutter applies to local calls only, specified as either on-net (Vodacom to Vodacom calls) or Any-network (calls to any SA network). Roaming calls are excluded.
3. If you Free Change to a per minute price plan* while you have an active Rate Cutter bundle you will forfeit the Rate Cutter benefit (*Prepaid: Daily Free Calls, All Day Per Minute, Vodago / *Top Up: Top Up 135, Top Up 135 Plus, Top Up 315).
4. Customers will remain on their existing price plan, so that once the Rate Cutter offer expires the original price plan rates will be applied.
5. For Rate Cutter on-net bundles, calls to other networks, data, SMS and other supplementary services will be billed at existing price plan rates.
6. For Rate Cutter any network bundles, data, SMS and other supplementary services will be billed at existing price plan rates.
7. If you have other voice bundles at the time of purchasing a Rate Cutter offer, these voice bundles will be depleted first.
8. If you have Talking Point call discounts when you purchase a Rate Cutter, these discounts will not apply for the duration of the Rate cutter offer. Once the Rate Cutter expires, Talking Points call discounts will resume.

3. Data Offers

1. You will be charged for the volume of data sent and received, and not the time spent connected.
2. Data speeds are not guaranteed and are dependent on network availability.
3. Bundles and tariffs only apply to standard APNs.
4. Data bundles do not apply to data roaming.
5. Transfer of Just4You data bundles to another applicable Vodacom number is possible. For more information, please visit  https://myvodacom.secure.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
6. Customers can extend the validity of their data bundle by purchasing another bundle of the same validity and size before the initial bundle has expired. This will extend the validity of the initial bundle to that of the second bundle purchased. 
7. Once a Just4You data bundle has been depleted, data usage will stop unless the customer has another data bundle or has opted in to accept out of bundle charges. If a Just4You data bundle expires before the allocation is depleted, data usage will continue at 49c/MB.
8. Data bundles will be utilised in the order they were purchased. Please note that in the instance when shorter validity bundles are bought after longer validity data bundles, Vodacom may allow these bundles to be depleted first, depending on which bundle expires first. 

3.1 Weekend Data Bundles:

1. You can purchase this bundle for use on the weekend, from Saturday 00:01 until Sunday 23:59.
2. If purchased during the weekend, the full cost of the bundle applies regardless of the time the bundle is purchased.

3.2 Night Owl Data Bundles:

1. Night Owl bundles can be used during Night Owl periods of 23:00 to 04:59 daily.

3.2 SMS Offers

1.  Bundled SMSs are for national use to any network, at any time. 
2. SMS’s will deplete in increments of 160 characters. 
3. Bundled SMS’s can be used for SMS-to-email. 
4. There will be no carry-over of SMSs beyond the expiry date of the bundle. 
5.  Once the SMS Bundle has been depleted, if you do not have another active SMS bundle you will be charged at your price plan SMS rate. 
6.  Just4You SMS bundles cannot be transferred. Once the purchased voice or SMS offer has depleted or expired applicable out of bundle rates apply (based on your tariff plan rates).  
7. The following SMS types are excluded from in-bundle usage: 

• Roaming SMS
• International SMS
• Premium Rated SMS

 4. INTEGRATED OFFERS

4.1 Voice, Data & SMS bundles

1. These 30-day bundles consist of Voice, Data and SMS allocations.
2. These Any-network voice bundles can be used for Vodacom-to-Vodacom calls as well as calls to other SA networks and will deplete per second.
3. When Voice, SMS or Data allocations deplete before the expiry date of the bundle, usage will revert to other available bundles. If there are none, voice usage will be consumed at the applicable out of bundle rate, but data usage will stop unless the customer has opted in to accept out of bundle 

4.1.1 Voice Unlimited Bundles

1. There will be an FUP (Fair Usage Policy) applicable on some of the unlimited voice offer bundles.
2. When a customer reaches a respective FUP/threshold is per the table below:

Voice Minutes (Onnet)	FUP (Fair Usage Policy)
7 Days Unlimited	3500
30 Days Unlimited	9 000

• Then the customer will be restricted for outgoing local calls in the case where the customer has no other minutes/airtime present. The customer will not be able to make any outgoing billable calls (i.e., National, International calls, premium rated calls and general service calls however Free emergency calls will be allowed.
• However, if the customer has airtime or any other voice bundle the voice minutes, the calls will be depleted from available bundles or airtime
• Customers can however receive incoming calls and use Data and SMS in line with their tariff plan allocation and out of bundle rates.

4.2 Integrated Voice & Data bundles

1. These bundles consist of Voice and Data allocations and validity will be daily, weekly or monthly, as specified in the offer prior to purchase.
2. Usage will be either on-net (Vodacom to Vodacom calls) or any-net (calls to Vodacom or any other network), as specified in the offer prior to purchase.
3. Depletion of the voice bundles will be per minute (for 1 day and 1-week bundles) or per second (30-day bundles), as specified in the offer prior to purchase.

4.3 Integrated Voice & WhatsApp bundles

1. These bundles consist of Voice and WhatsApp allocations.
2. The bundle excludes Prepaid 79c customers, Contract customers and Community Services SIM
3. When the bundle is purchased, the price will deplete from prepaid customers wallet/Airtime and from a Top Up/uChoose Subscribers monthly airtime allocation and/or wallet.  
4. Customers are able to purchase the bundle at any time of the day. 
5. Usage will be either on-net (Vodacom to Vodacom calls) or any-net (calls to Vodacom or any other network), but this will be specified in the offer prior to purchase.
6. Validity of the bundles will be daily, weekly, monthly, or as specified in the offer prior to the purchase.
7. Depletion of the voice bundles will be per minute (for 1 day and 1-week bundles) or per second (30-day bundles).
8. Customer will not be restricted to purchasing any of the existing Power bundles and can concurrently have an active Power Hour and a Power Hour + WhatsApp bundle.
9. Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product.

4.3.1 Power Hour

1. Power Hour provides the customer 60 minutes' worth of voice airtime (measured on a per minute basis) on calls made to Vodacom cellular phone numbers on the day the bundle is purchased, subject to these terms, conditions and exclusions (all off-net calls will be billed in accordance with the customers prevailing price plan). 
2. Once a customer has used up the 60 voice minutes, they will begin paying again for voice calls made to Vodacom cellular phone numbers at their current price plan rate. Thus, if a customer€™s Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate. 
3. All unused minutes will expire every day at 23:59 in the case. Call types that qualify for Power Hour:

• Vodacom to Vodacom (on-net) voice calls.
• Call-back to Vodacom (on-net)
• Call forwarding to Vodacom (on-net)
• Through-Connect to Vodacom (on-net)
• Conference calls to Vodacom (on-net)
• The following call types are excluded from the service:
  • Voice and video calls to other SA Networks
  • Roaming calls
  • International calls
  • Video calls (to all networks)
  • Conference calls (to other SA networks)
  • Call Sponsor
  • VAS calls
  • Reverse Charge
  • SMS, MMS, Data, SVS
  • General Service calls
  • Directory Enquiry calls
  • Reconnect
  • Message forwarding
  • Fax Out dial
  • Call forwarding (to other SA networks)

4.3.2 WhatsApp Ticket 

1. The WhatsApp Ticket offers customers access to WhatsApp messaging App, send and receive messages, videos and audio files via WhatsApp.
2. This service excludes voice calling and video calling.
3. The WhatsApp ticket is valid from the time of purchase until 23:59 on the day of the allocation.
4. When you have Ticket activated, all WhatsApp data will be consumed first before any other data bundle that you may be have.
5. WhatsApp Ticket cannot be used whilst a customer is on international roaming.
6. WhatsApp Ticket will have no associated out-of-bundle rate.

5. RECURRING BUNDLES (Single Purchase)

1. The recurring bundles will be allocated per day from the date of purchase and until the last day as per validity specified in the offer prior to purchase
   • The allocated bundle will be available to use per day until 23:59 of the same date the bundle was allocated
   • The next bundle allocation will occur in the following day at 00:00 and will expire as per above condition

1. Recurring offer types could be:
   • Data only
   • Voice only (either any network or Vodacom to Vodacom)
   • Data + Voice (either any network or Vodacom to Vodacom)
   • Voice + WhatsApp Data
     • Example of how recurring bundles will be allocated: 10 Voda min + 100MB WhatsApp per day for 3 days

  Vodacom to Vodacom minutes plus 100MB WhatsApp data will be allocated per day to use until 23:59 of the same day. The second allocation will be given on day 2 at 00:00 and will be available to use until 23:59 of that same day. The final allocation will be given on day 3 because the bundle is valid for 3 days and that will be available to use until 23:59

 Monthly Recurring Bundles (Data & Voice)

1. These recurring bundles will be allocated and paid for monthly for hybrid and postpaid customers.
   • The allocated bundle will be available to use for the calendar month
   • The next bundle allocation will occur on the first day of the following month at 00:00 and will expire as per above condition
   • If a monthly recurring bundle is activated mid-month, the bundle and the associated cost will be pro-rated according to the day of the month. The full allocation will take place on the 1st of the next month.
2. Recurring offer types could be:
   1. Data only
   2. Voice only (either any network or Vodacom to Vodacom)
      • Monthly recurring bundles must be available
        • To all Postpaid subscribers
        • To all TopUp subscribers

6. JUST4YOU TICKET

1. This menu is only available under Just4You platform on the My Vodacom App.
2. The Vodacom ticket offers are available for purchase under this menu on USSD. For more info on the Vodacom ticket offers click here
   • https://www.vodacom.co.za/vodacom/terms/promotions/vodacom-ticket

7. JUST4YOU ENTERTAINMENT

1. This menu is only available under Just4You platform on the My Vodacom App
2. The Video Play offers (this includes Video Play Data and Video Play Subscriptions) are available under this menu on the My Vodacom App, for more info on Video Play click here https://video-play.vodacom.co.za/#!/tcs

8. MORE 4 YOU

1. This menu is only available under the Just4You platform on USSD when you dial *123#
   1. The Vodacom ticket offers are available for purchase under this menu on USSD. For more info on the Vodacom ticket offers click here https://www.vodacom.co.za/vodacom/terms/promotions/vodacom-ticket
   2. The Video Play offers (this includes Video Play Data and Video Play Subscriptions) are available for purchase under this menu on USSD, for more info on Video Play click here https://video-play.vodacom.co.za/#!/tcs