Terms and Conditions
The following Terms and Conditions relate to the Vodacom Instant Top Up Service and do not replace any other terms and conditions, agreements or contracts which exist between Vodacom Top Up customers and their Service Providers. Your subscription to the service constitutes your acceptance of these Terms and Conditions.
How the service works
The Instant Top Up Service, ("the Service") is a Value Added Service available to new and existing Vodacom Top Up and uChoose Flexi customers. This service is not available to On-Billers.
The Service will enable you, the subscriber, to recharge your account without purchasing a recharge voucher. This can be done at any time regardless of the airtime credit remaining.
The Instant Top Up facility is available for usage for all In purse transactions i.e. Voice, Data, Roaming/International, premium rates SMSs etc.
The Service will increase your Airtime Transfer counter allowed as per your existing Airtime Transfer business rules.
Any Rand denomination (excluding cents) will be available for recharge within the allowed minimum and maximum values.
All information relating to the Service and published on any promotional material will form part of these terms and conditions.
Eligibility
You must be a new or existing Vodacom Top Up or uChoose customer.
Only the owner of the SIM-card can request the Service to be activated, corporate customers must go through their administrator.
You will need to contact Customer Care and request activation of the Service and you may need to be credit vetted for the Service.
You will not be charged a connection fee when activating the Instant Top Up facility.
You will not be allowed to use the Service if you are soft locked because of non-payment.
If you have defaulted on your payment in the last three months, you may not have the Service activated.
Should you default on payment, the Service will be deactivated and you can request re-activation through Customer Care (082135).
Recharging
Once provisioned, you can make use of the Service via USSD and request a recharge amount. E.g. *136*04*50# or *100*04*50# (the 50 denotes the rand value selected by the customer).
The recharge amount requested will be deducted off the allocated amount and the Service Provider will bill you for that amount at the end of the month.
You will only be billed for the amount you recharged with. This amount will be an extra spend for you and will not come off your monthly subscription.
A SMS will be sent as confirmation to you on successful recharge.
There will be no reversals of any kind if a successful transaction has taken place (existing Pin-less recharge business rules apply).
You cannot carry over your allowance allocation amount i.e. if you are provisioned for R50.00 per month but only use R30.00, you cannot carry over the R20.00 (beginning a new month with R70.00 facility).
You will be able to request the remaining Instant Top Up balance on *135#
General
Vodacom will use its best efforts to secure the uninterrupted supply of the Service, and we will take all reasonable steps at our expense to correct any error, omission or mistake in the Service, but will under no circumstance be liable to you for any error, delay, failure or non-availability of the Service, and you indemnify us against any damage or loss you may sustain as a result of the aforesaid.
Vodacom reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service with or without notice. You agree that Vodacom shall not be liable to you or to any third party for any modification, suspension or discontinuation of the Service.
Vodacom has the right to change or modify these terms and conditions at any time with the method of notice determined by Vodacom from time to time.
Any queries with regard to the Service can be raised with your Service Provider.
