• We will remain committed to acting fairly and responsibly and we will treat you with courtesy and respect | • We will not descriminate against you |
• We will aim to resolve your complaint within 14 working days | • We will provide guidance to assist you in meeting your needs and making informed decisions |
• We will provide you with accurate information regarding relevant products, services and pricing | • We will ensure that our products and services meet specifications as contained in relevant laws and regulations |
• We will treat your information with the utmost confidentiality |