Vodacom Millionaires 

Terms And Conditions

Participation in this promotion excludes employees, directors, members, partners, consultants and agents of, or any other person who directly or indirectly controls or is controlled by, Vodacom or its marketing service providers, including the spouses, life partners, immediate family members or business partners of the people or entities mentioned above. This includes, but is not limited to the following:

Vodacom as the promoter of Vodacom Millionaires;

Urban Brew, Bytes call centre, Deloitte & Touche or any other suppliers of goods or services in terms of the Vodacom Millionaires TV show; and

Promotional partners, printers, advertising and promotional agencies, professional advisors, sales staff and call centre agents employed by, or contracted to, Vodacom and to all the people or entities listed above. 

All entrants into the Promotion will have to SMS their entry to 32082. All SMS entries, other than the 2 free game entries, will be at a cost of R1.00 per entry.

Customers will only be able to submit one valid entry per SMS.

Vodacom will not be held responsible for entries submitted to another number than the dedicated Vodacom Millionaires number being 32082.

Entries close at midday (12:00:00) every Tuesday. All entries received after this time will be entered into the following week's draw (inclusive entries delayed by high volume of entries, or systems network delays).

Independent auditors will randomly draw 9 letters. Entries will be matched against the winning letters to determine the winners

The winning letters will be communicated in the following ways:

- All weekly Vodacom Millionaires participants will receive an SMS containing the winning letters for the specific draw.

- Vodacom customers can contact the Vodacom Millionaires Call Centre on 082 24 32 082 for free from their Vodacom Cell phone to receive the weekly winning letters. 

- Vodacom Millionaires winning letters are broadcast on SABC 1 every Tuesday at 18:30.

1. Valid Entries

In order for an entry to be valid:

The customer sends an SMS containing 9 letters of the alphabet to 32082.

In order to qualify for a valid entry, an entry must consist 9 letters of the alphabet, Only letters A-Z must be entered.

The keywords and entries are not case dependant. The customer will be able to input the entry in either upper or lowercase e.g. ABC or abc and any order.

The entrant must have received a confirmation SMS from Vodacom containing a reference number and the draw date for which the entry has been accepted. Vodacom reserves the right to request sight of this SMS when awarding the Reward.

Spaces will be ignored. (Remember with the “SAME” entry option a space is required after the word SAME and this must be typed before the chosen 9 letters).

Duplication of letters will be allowed e.g. SSSKJIRRR orAAAAAAAAA (9 x A’s) 

An entry will be considered INVALID if:

- entries contain any special characters e.g. ,./;'\[]=)(*&^%$#@!~`\|<> ?:"|{}+_; 

- entries contain any numbers; 

- less than 9 letters are submitted;

- no letters are submitted .i.e. a blank SMS; and

- an SMS is in the incorrect format.

A notification SMS is sent to customers submitting invalid SMSs with draw date and reference number.

2. Free  SMSs

Vodacom South Africa customers will be entitled to 2 free SMSs per week to enter Vodacom Millionaires and will be loaded every Tuesday morning

Prepaid and Top-Up customers earn an additional SMS for every recharge of R10 or more.

The subscription airtime for Top-Up customers (e.g. R135 Family Top Up) will not qualify for the SMSs applicable to recharges.

Free SMSs may only be used to enter Vodacom Millionaires and  not for any other purpose.

Free SMSs which are not used within the week provided will be forfeited and cannot be carried over to the next week.

Customers may enter the game show as many times as they like however once the free SMSs have been used, a premium rate of R1.00 (including VAT) will be charged per SMS.

Guaranteed millionaire Reward will only be selected from the paid R1 SMSs, free SMSs will not qualify.

SMS bundles do not apply.

3. Rewards

Rewards for a 9 letter match or an 8 letter match:

The Reward for a 9 letter match is R1 million and the Reward for an 8 letter match is R150 000.

All cash winners will be notified via SMS regarding their Reward and will be contacted by the call centre regarding payment arrangements.

In the event that there is more than one correct entry in a week for the 9 and 8  letter match, the weekly Reward money will be shared equally between the winners. 

In order to claim the 9 letter or 8 letter match Reward(s), the person claiming the Reward, must comply with all required validation procedures which shall include (but not necessarily be limited to):

- Prove that he/she is the owner or authorized designated user of the cellphone number from which the winning entry was sent.

- Be in possession of the SIM card and/or cellphone containing the confirmation SMS received from Vodacom.

- Be over the age of 18 or in the case of a minor the Reward will be awarded to the minor's legal guardian.

- Provide valid proof of identity (i.e. South African identity book, passport or driver’s license).

- In addition, in order to qualify as the 9 letter winner, the participant needs to be a South African residing citizen.

- For the automated PEP and Ackerman loyalty club entries, all cash winners need to be active on the network in order to claim their Rewards. 

The R1 million winner needs to forward, together with his/her documents, proof of a financial plan for his/her winnings with a credible financial institution.

Winners of the Rewards for a 9 letter match and Guaranteed Millionaire Reward will not be eligible to also win Rewards for an 8, 7 or 6 letter match cash Rewards. Once a customer wins the R1 million Reward, he/she cannot win the 8 letter match Reward (R150 000), or any of the other cash Rewards.

Cash Rewards will only be paid into a valid South African bank account in the name of the person who is the valid winner of the Reward. All fees relating to the transfer of the winnings are (if applicable) for your own account. 

Rewards for a 7, 6 and 5 – 1  letter match:

7 Letter Match

All 7 letter match winners will receive airtime to the value of R29. 

7 Letter Match Customers will be entered into a Surprise and Delight Random draw every week, and 7 customers will each win R4000 

6 Letter Match

All 6 letter match winners will receive airtime to the value of R12.

6 Letter Match Customers will be entered into a Surprise and Delight Random draw every week, and 6 customers will each win R2000    

Rewards for a 5 to 1 letter match:

344 customers that matched 5 to 1 letters will be randomly drawn and will each win airtime to the value of R29.

The airtime amounts will automatically be loaded onto the Prepaid and Top-Up winners' airtime accounts.

Contract customers will receive an SMS containing a virtual voucher PIN code that can be used to recharge a Vodacom Prepaid or Top-Up customer.

Guaranteed Millionaire Reward

The Guaranteed Millionaire Draw is a random draw, over and above the normal weekly 9 Letter Match Draw.

Only the paid R1 SMS’s will qualify, free SMS will not qualify and will not be part of the random draw.

During this Promotion Period, there will be 5 Guaranteed Millionaire Draws, this Reward is not shared

A guaranteed millionaire will be randomly drawn from all paid SMSs sent during the below listed periods:

29 November 2016 – will include all entries received between 29 October 2016 (09:00am) to 28 November 2016 (23:59pm)

27 December 2016 – will include all entries received between 29 November 2016 (00:00am) to 26 December 2016 (23:59pm)

31 January 2017 – will include all entries received between 27 December 2016 (00:00am) to 30 January 2017 (23:59pm)

31 March 2017 - will include all entries received between 31 January 2017 (00:00am) to 30 March 2017 (23:59pm)

General

All participants, by entering this game agree to be bound by these terms and conditions.

Vodacom will not be liable for any entry that has been omitted from participation for any reason whatsoever.

Only the 9 winning letters drawn by the auditors on Tuesday are the valid letters for that particular Tuesday game show. Any media or promotional errors of the published weekly winning letters will not be honoured by Vodacom.

The decision of Vodacom in regard to all aspects of the promotion is final and no correspondence will be entered into.

Vodacom, it’s directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors, subsidiaries and sponsors assume no liability whatsoever for any direct or indirect loss or damage occurring as a result of participation in this game show or as a result of the use of any of the Rewards, or from any amendments to these terms and conditions.

Vodacom shall have no liability whatsoever for any breach of these terms and conditions due to any cause beyond its reasonable control including but not limited to: an act of God (including inter alia weather, flood and lightning), technical issues (including inter alia network/technical operation interruption, telecommunication interruption, breakdowns, power failures and other interruptions), fire, industrial action, act or omission of Government, or other competent authority, riot, war or act or omission of any third party for whom Vodacom is not responsible.

If the game show is held to be or becomes unlawful, Vodacom shall have the right to terminate the game show immediately without prior notice. In such event the entrants will waive all rights they may have had and acknowledge that they will have no right of recourse to Vodacom, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors, subsidiaries and sponsors.

Vodacom may refuse to award any Reward if any irregularities or fraudulent activities are suspected.

Vodacom, its directors, affiliates members, partners, employees, agents, consultants, suppliers, contractors, subsidiaries and sponsors will not be liable for taxes or any other cost incurred by the winner in claiming any Reward.

In case of SMS delays due to congestion on the network, customers that enter before midday on Tuesday may have their SMSs entered for the following week’s Vodacom Millionaires draw, at Vodacom’s sole discretion.

Vodacom reserves the right to request sight of the entry SMS and confirmation SMS, and the date stamp contained therein, and will only be responsible to pay Rewards for the entry date on the confirmation SMS received by the customer.

Vodacom shall be entitled, as far as is permissible in law, in their entire discretion, to reject any entry for any reason whatsoever and will not be obliged to correspond with any person about the game show.

Vodacom Millionaires cannot be held accountable for errors on the published or broadcasted weekly winning letters by Vodacom’s suppliers or partners. 

Vodacom reserves the right to terminate the game show, or amend these terms and conditions at any time without prior notice.

Vodacom will not be responsible for any costs or expenses which you, or your partner (if applicable), incur during and for purposes of your entry into the game show and your acceptance and/or use of a Reward. All other incidental costs will be for your own account.

Vodacom makes no representations or give any warranties, whether expressly or implicitly, that your entry or participation in the game show will necessarily result in you winning a Reward.

If we are unable to contact a winner within 3 months of winning the Reward, the winner will forfeit the Reward and Vodacom reserves the right to determine a new winner under the same conditions.

Rewards that remain unclaimed after 3 months will be forfeited.

Vodacom reserves the right to withhold the Reward until it is satisfied that the claim is valid.

If a dispute arises as to the validity of the claim, Vodacom may in its sole discretion reimburse the customer for the cost of the game show SMSs or provide the customer with a free game show SMS.  Vodacom's liability to the customer is limited to the cost of the SMS.

Non-cash Rewards cannot be redeemed for cash.

The Vodacom Millionaires number, 082 243 2082, is a zero rated IVR line i.e. customers will not be billed for phoning in the Vodacom Millionaires call centre.

If you win a Vodacom Millionaires entry you will be sent 9 letters with a unique reference number and the date of the next draw. This entry will be eligible for the specified draw date only. Should your letters match the winning combination of letters, you will be eligible to win the weekly R1million cash Reward.  

For all valid, randomly generated entries into the weekly Vodacom Millionaires draw, you will receive a confirmation SMS with the entered letters,

Vodacom staff, their agencies and immediate family members will not be eligible for Vodacom Millionaires Rewards.

Full Vodacom Millionaires T&Cs are available at vodacom.co.za/vodacommillionairestermsandconditions 

VODACOM VIDEO PLAY TERMS AND CONDITIONS

The application allows you, the customer, to discover and tag videos within the application that can be downloaded onto your mobile device when there is low traffic on the network for offline viewing (“the Service”). 

To use or have access to the Service, you must be an active Vodacom subscriber and you must download the Vodacom Video Play application from your app store. Use of the Service is handset specific and requires free device memory. 

You must purchase a Video Play Bundle (“the Bundle”) or Subscription (“the Subscription”) or a Premium Video in order to use the Service.

You may purchase the Bundle, Subscription or Premium Video from within the Video Play application. 

The Bundle, Subscription or Premium Video may only be used with the Vodacom Video Play application and cannot be used with any other application or service. 

All Bundles and subscriptions will expire 30 days from the date of purchase.

Premium videos are once-off purchases.

If you cancel your Bundle or Subscription after it has been billed for the 30 day period, you do not qualify for any refund.

When using the Service you will not pay for the cost of the content nor the data, up to the Bundle or Subscription limit. 

When making use of a subscription, the value of the subscription is deducted every 30 days from your airtime if you are on Prepaid or TopUp and it will be charged to your bill if you’re on contract.

Your data needs to be turned on for the videos to download but you will not be charged data for the downloads.

You may download as many videos as you like, within the Bundle or Subscription limit. The purchased Bundles can only be used to download videos inside the Vodacom Video Play application.

A video minute or video second refers to the viewing time of the video i.e. if the video is 1 minute and 2 seconds long, this is the time that will be deducted from the Bundle balance.

As you tag videos for download, the length of the video is deducted, in seconds, from your Bundle. Should any tagged videos be cancelled before download, any video seconds deducted when the video was tagged shall be returned to your Bundle.

You can check your Bundle usage and balance in the Video Play application.

If you have subscribed to a library of content you may consume as much as you would like to for the subscription value, taking into account that only 20 videos can be downloaded at a time and that the number of videos to be downloaded is limited to the amount of storage space on your device. 

The Service may require occasional updates and may continue to change over time as we develop and add more features. We may ask you to accept updates and in order to continue receiving the most up-to-date functionality you will need to download these updates. 

If you experience any issues please contact Customer Care on 082111.

This Service is for personal use only and not for commercial use. All the videos are owned by the respective copyright owners and by downloading them, you do not obtain any right to share the videos with other users by peer-to-peer, broadcast or other means. 

Some of the content is subject to time-based rights and regulations imposed by the content owners and therefore will be subject to removal following expiry of the time-based rights and regulations. 

Vodacom shall use reasonable skill and due care in providing the Service, but does not guarantee that any content you may store or access through the Service will not be subject to unintentional damage, corruption, loss or destruction, or removal in accordance with the terms of this agreement. Vodacom does not accept responsibility or liability should any such incident occur. Vodacom may change, suspend or discontinue all or any aspect of the Service at any time, including the availability of any specific features or content. 

If a download fails, the video will be downloaded the following day and be made available to you, without impacting the duration of your Bundle.

The Bundles are available to prepaid, postpaid, uChoose, topup customers 

The Bundles cannot be used for roaming

Talking Points cannot be redeemed for Bundles.

No Talking Points will be allocated to Bundle purchases.

The Subscription is limited to one cell phone number for one device for a period of 30 days.

The Subscription cannot be transferred.

The user is responsible to ensure that they meet the qualifying criteria if a discount is to be received for any particular subscription

Should there be changes to qualifying criteria, Vodacom will notify customers via SMS indicating that a change in criteria for qualifying for a discount has taken place

Termination

You may stop using the Service/uninstall the application at any time. If you uninstall/delete the application from your device then all stored videos will be deleted along with the application.

If you re-install the application your videos will be available in the archive section for re-downloading. If you choose to re-download your archived videos, you will require the purchase of a video minute bundle. The Bundle balance will be available for the re-downloads if the Bundle has not expired. The same applies if you change your phone (for example, after losing your existing phone).

If you are no longer a Vodacom subscriber, or you change your SIM card temporarily, all videos stored on the handset will be erased and the Vodacom Video Play application will no longer be available.

You may unsubscribe from a subscription and will no longer be charged going forward. You will continue to have access until the last day of the current subscription. 

Privacy and Data Protection

a. This clause explains how we collect, use, share and protect your personal information. This clause should be read with the Vodacom Privacy Policy. If we update this clause and our privacy policy, we will post any changes on our website.

Collecting your personal information

b. We can get your personal information when you use this Service. In the case of the use of the Service your personal information is collected for the purpose of being used and processed in:

personalising the Service to your respective preferences;

for the serving of appropriate, tailored advertising to you via the Service; 

for the purpose of tracking the Service's performance; 

troubleshooting, data analysis, testing, research and service improvement and/or to identify any technical issues that may occur from time to time; 

for use in devising additional enhancements or improvements to the Service; and  

statistical tracking, redundancy and audit purposes.

c. The above data will not be shared with other users of the Service. However, Vodacom further may collect your information in terms of clause (h) and (i) below.

d. We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.

Understanding what you want

e. We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our websites, web-related products and services.

f. This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

g. You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. 

The personal information we collect

h. The information we collect about you depends on the Vodacom and Vodafone products and services you use and subscribe to. It includes (but is not limited to) the following:

i. your name, gender, date of birth, home language, address, and email address;

ii. your preferences for particular products, services or lifestyle activities when you tell us what they are – or when we assume what they are, depending on how you use our products and services;

iii. your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us;

iv. your account information – such as phone number,  handset type, handset model,, whether you are a post or prepaid customer, dates of payment owed and received, TopUp information, the subscription services you use or any other information related to your account.

i. We will also get information on how you use our products and services, such as:

i. the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from);

ii. the date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place;

iii. the level of service you receive – for example, network faults and other network events which may affect our network services;

iv. your website browsing information (which includes information about the websites you visit, and about how you use our website or other Vodafone Group websites on your mobile or a PC;

v. the date, time and length of your internet browsing, and your approximate location at the time of browsing;

vi. your brand preference, preferred video categories, related preferences (e.g. team choice); and type of services you typically access.

Using your personal information

j. We may use and analyse your information to:

i. process the goods and services you have bought from us, and keep you updated with your order progress;

ii. keep you informed generally about new products and services (unless you choose not to receive our marketing messages);

iii. provide the relevant service or product to you. This includes other services not included in this terms and conditions, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product;

iv. contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information (unless you choose not to receive these messages – see below on ‘How to opt-out’;

v. send you targeted and relevant messages, based on your behaviour, permission and preferences. From time to time, we will send you a range of different messages, from Vodacom as well as brands, to keep you informed or simply for you to tell us what you are into. These are not just offers and promotions but messages from your favourite brands including new products, discounts, limited offers, gifts and more. It works by using information about you to send you targeted messages relevant to you;

vi. bill you for using our products or services, or to take the appropriate amount of credit from you;

vii. respond to any questions or concerns you may have about using our network, products or services;

viii. let you know about other companies' products and services we think may interest you (including offers and discounts we’ve specially negotiated for our customers); 

ix. protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle the volume at those times

x. understand how you use our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalising the products and services we offer you;

xi. carry out research and statistical analysis including to monitor how customers use our network, products and services on an anonymous or personal basis;

xii. prevent and detect fraud or other crimes, recover debts or trace those who owe us money;

xiii. provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual). 

k. The information we use will be your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.

l. We will store your information for as long as we have to by law. If there is no legal requirement, we will only store it for as long as we need it. 

Sharing your personal information

m. We may share information about you with:

i. companies in the Vodacom and Vodafone Group (Vodafone Group Plc and any company or other organisation in which Vodacom owns more than 15% of the share capital);

ii. partners or agents involved in delivering the Services;

iii. companies who are engaged to perform Service for, on behalf of Vodacom (Pty) Ltd including Vodafone Limited, or the Vodafone Group;

iv. where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies;

v. debt collection agencies or other debt recovery organisations;

vi. law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law;

vii. emergency services (if you make an emergency call), including your approximate location.

n. We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

o. If we are reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

p. We may need to transfer your information to other group companies or service providers in countries outside South Africa. This may happen if our servers or suppliers and service providers are based outside South Africa, or if you use our services and products while visiting countries outside this area.

q. At your option, we may also share your information with partner organisations we’ve chosen carefully, so they can contact you about their products and services.

Keeping your personal information secure

r. We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

s. If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will make sure they have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.

t. Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

How to opt-out

u. You can choose to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, text, phone or post).

v. You can choose to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, text, phone or post).

w. You will still receive communication related to changes in the Service, your subscription and new content available even after opting out

x. You can choose to opt out of partner marketing communications by sending an SMS with STOP to 1155

INCREDIBLE CONNECTION - MERCHANT SPECIFIC TERMS & CONDITIONS

1. Introduction

1.1 JD Consumer Electronics and Appliances (Pty) Ltd trading as Incredible Connection (hereinafter referred to as " Incredible Connection") at www.incredible.co.za (hereinafter referred to as the "website") with the registration number 1963/002315/07. Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.

2. Defects, Returns, Refunds & Guarantees

2.1 Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.

2.2  Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.

3. Age Restriction On Sales

3.1 Certain of our products bear age restrictions. It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD's and Videos) and that these restrictions are observed. Accordingly, you indemnify Incredible Connection and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.

3.2No transaction concluded between Incredible Connection and a person under the age of 18 shall be binding upon Incredible Connection unless written consent thereto is received by Incredible Connection from your parent or legal guardian. Incredible Connection therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.

4. Sales Records

4.1. Full sales records regarding the transactions between you and Incredible Connection shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.

5. Governing Law And Jurisdiction

5.1. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and Incredible Connection submit to the non-exclusive jurisdiction of the South African courts.

6 Privacy

6.1 Incredible Connection shall take all reasonable steps to protect your personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA), a copy of which may be downloaded from: http://www.justice.gov.za/paia/paia.htm

6.2 You hereby grant Incredible Connection permission to electronically collect, store and use your personal information provided by you to Incredible Connection, and for Incredible Connection to utilise cookies to collect such information, so that it may be is collected, stored and used for the following purposes:

6.2.1 to greet you when you access the website;

6.2.2 subject to your consent, to inform you of facts relating to your access and use of the website;

6.2.3 subject to your consent, to inform you about competitions and special offers from Incredible Connection and/or its partners / affiliates;

6.2.4 to compile non-personal statistical information about browsing habits, click-patterns and access to the website;

6.2.5 to verify your identity when transacting on the website; and

6.2.6 to ensure that the goods are received by the addressee.

6.3 Incredible Connection shall not disclose your personal information unless:

6.3.1 you consent thereto; or

6.3.2 through due legal process.

6.4 Incredible Connection may compile, use and share any information that does not relate to any specific individual; and

6.5 Incredible Connection owns and retains all rights to non-personal statistical information collected and compiled by Incredible Connection.

7 Security

7.1 Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that Incredible Connection suffers any damage or loss.

7.2 You agree and warrant that your log-in name and password shall:

7.2.1 be used for your personal use only; and

7.2.2 not be disclosed to any third party.

7.3 You allow Incredible Connection to take all reasonable steps to ensure the integrity and security of the website and back-office applications.

7.4 All credit card transactions are encrypted and handled by a third party Supplier called Setcom (Pty) Ltd. Incredible Connection's registration documents and the website's registered domain name are checked and verified by GeoTrust Incorporated.

8 Changes To Agreement

8.1 Incredible Connection may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.

9 Dispute Resolution

9.1 Should a dispute arise between you and Incredible Connection on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Incredible Connection within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC").

9.2 Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded at http://www.arbitration.co.za/downloads/expedited_rules.pdf

10 Address For Notices

10.1 Incredible Connection chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the Oaks, 6 Mellis Road, Rivonia, Johannesburg, South Africa, with a copy to be sent to ankiav@incredible.co.za.

11 Term Of These Terms And Conditions

11.1 These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.

12.1 These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.

13 Electronic Communications

13.1 When you visit the website or send e-mails to Incredible Connection, you consent to receiving communications from Incredible Connection electronically and agree that all agreements, notices, disclosures and other communications sent by Incredible Connection satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".

14.1 Hyperlinks provided on this website to non-Incredible Connection sites are provided as is and Incredible Connection does not necessarily agree with, edit or sponsor the content on such web pages.

14.2 No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.

14.3 No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of Incredible Connection. Such permission could be obtained from ankiav@incredible.co.za

14.4 No person, business or website may circumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being cancelled or further action be taken to compensate JD Group Consumer electronics and Appliances division for any damage or harm caused by any such action.

15 Payment Options

15.1 Incredible Connection Products, Price & Availability

15.1.1 All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes and may change without any warnings or notifications. Stock availability Stocks of all goods on offer are limited. Incredible Connection shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Incredible Connection be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Incredible Connection will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.

15.1.2 Errors Please note that although Incredible Connection endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Incredible Connection for a full refund within 7 days of delivery. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).

15.1.3 Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.

15.1.4 Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turnaround time for special order deliveries are 3-5 working days.

15.1.5 Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

15.2 Agreements of Sale

15.2.1 Placing a product in a shopping basket without completing the purchase cycle does not constitute:

15.2.1.1 an agreement of sale; and/or

15.2.1.2 an order for such product, and as such, Incredible Connection may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.

15.2.2 An agreement of sale only comes into effect if and when:

15.2.2.1 you electronically submit a completed order for one or more products in your shopping basket; and

15.2.2.2 payment is either authorised, or received by Incredible Connection in its bank account.

15.3 Termination of Sales & Cancellation of Orders

15.3.1 By Incredible Connection: Incredible Connection reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Incredible Connection, in whole or in part, on notice to you. Incredible Connection shall only be liable to refund monies already paid by you (see Incredible Connection's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.

15.3.2 By You: Save for certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.

15.3.3 Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection. You will receive an email when your order is “Ready to collect” Please collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not collected within 48 hours after receipt of the "Ready to collect" email notification.

15.4 Amounts Payable by You

15.4.1 Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.

15.4.2 Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.

15.4.3 Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.

15.4.4 Import Duties Import duties may be payable by recipients of goods in foreign countries. Incredible Connection does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.

15.4.5 Errors Incredible Connection shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

15.5 Payment Methods

Subject to the exceptions listed below, your payment for any products ordered from Incredible Connection must be made to Incredible Connection's bank account in any one of the following ways:

15.5.1 Credit card payments

15.5.1.1 The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by incredible connection are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.

15.5.1.2 3D Secure: We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.

15.5.2 Bank deposits & Electronic Funds Transfer 

Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into Incredible Connection’s bank account which is subject to the following Terms and conditions:

15.5.2.1 the full amount must be paid as per your order request within 48hours of placing your order;

15.5.2.2 your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order

15.5.2.3 for a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted)

15.5.2.4 No cheque deposits are accepted

15.5.2.5 your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order

15.5.2.6 please email a copy of your deposit slip/transfer to websiteorders@incredible.co.za

15.5.2.7 your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in Incredible Connection’s account and on condition that your deposit slip has been mailed to websiteorders@incredible.co.za

15.5.2.8 depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shipped

15.5.3 Click and Collect, Pay and Collect Instore

Should you select the Click and Collect option on completion of your order an instruction will be emailed to you. Please allow the store to check that your items are ready for collection. You will receive a "Ready to collect" email when your order is Ready for you to pay and Collect. Please pay and collect your order within 48hours after receipt of the “Ready to collect" email notification. Orders will be cancelled if not paid for and collected within 48 hours after receipt of the "Ready to collect" email notification.

15.5.4 EFT Pro:

15.5.4.1 On the successful completion of your EFT Pro you will receive an order confirmation email.

15.5.4.2 When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.

15.5.4.3 You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.

15.5.4.4 You will receive a one-time pin which you would need to enter to confirm payment.

15.5.4.5 The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). Incredible Connection cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.

15.5.4.6 PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.

15.5.4.7 Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info).

15.6 Deliveries

15.6.1 Incredible Connection delivers within the borders of South Africa only.

15.6.2 The Delivery option only commencers once the order has been verified and settled

15.6.3 An order will only be settled once payment has been received and "Verified"

15.6.4 Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.

15.6.5 Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays

15.6.6 All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.

15.6.7 ID may be requested upon delivery

15.6.8 Same day delivery; This service is available throughout South Africa to Major Centres and will be affected by the same business day, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment has been received before 10h00.

15.6.9 A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas. Should you live in an outlying area it may be more suitable to choose overnight or an economy delivery service

15.6.10 Overnight: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Overnight Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

15.6.11 Economy: This service is available throughout South Africa to Major Centres and will be affected within 3 to 5 working days, (Monday to Friday, excludes weekends and public holidays).

15.6.12 A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

15.6.13 Free Delivery: This service is available throughout South Africa to Major Centres and will be affected within 5 to 10 working days, (Monday to Friday, excludes weekends and public holidays).

15.6.14 A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

15.6.15 Next Day: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

15.7 Purchasing Televisions.

15.7.1 A valid TV license will be required in order to complete your purchase of this product.

15.7.2 You will also be required to email / fax us an electronic copy of the TV license holder's SA ID Book and TV license, before we can dispatch your order.

15.8 Shipping

15.8.1 The Delivery option only commencers once the order has been verified and settled

15.8.2 An order will only be settled once payment has been received and "Verified"

15.8.3 Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.

15.8.4 The same day delivery option needs to be paid for and "Settled" by 10:00 am to be received the same day, if "Settled" after 10:00 am It will be delivered the following day. Same day delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area

15.8.5 The overnight delivery option needs to be paid for and "Settled" by 3:00 pm to be received the following day, if "Settled" after 3:00 pm It will be delivered the 2nd day. Overnight delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area

15.8.6 i.e. If an order is placed with the "same day delivery" option today but paid for or verified 3 days later before 10:00am. You will receive it on the third day, if it is paid for or verified after 10:00am on the third day you will receive it on the fourth day.

15.8.7 Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays

15.8.8 All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.

15.8.9 ID may be requested upon delivery

16 Pre-Order Terms And Conditions

16.1 Application of terms and conditions. The terms and conditions laid out herein applies to all items pre-ordered online at Incredible Connection (www.incredible.co.za), and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with Incredible Connection a division of Connection Group Holdings Limited Reg No:1997/005390/06:

16.2 The Spirit of Fair Play. Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.

16.3 Minimum Deposit. A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.

16.4 Settling the Balance. Please be advised that Incredible Connection will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.

16.5 Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.

16.6 Pre-order status. All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately, these incidents are few and far between. For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer's discretion.

16.7 Changing your pre-order or cancelling it. In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.

16.8 Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.

16.9 Collecting your pre-order. Customers will be permitted to collect their pre-orders at their self-appointed store.

16.10 Returns, Refunds and Exchanges. Incredible Connection reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.

16.11 Determination of policies. At all times, Incredible Connection reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.

16.12 Applicability. Incredible Connection will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.

17 Promotions And Competitions

17.1 Products and Promotions may not be available at all our outlets, especially our E-stores and our Vodacom World outlet. Kindly contact our call centre on 0860 011 700 to assist with product availability. All items, unless specified otherwise may be ordered online atwww.incredible.co.za

17.2 Terms and Conditions for Online Promotional Offers

17.2.1 These are the standard terms and conditions for promotional offers conducted or promoted by JD Consumer Electronics and Appliances t/a Incredible Connection

17.2.2 Your – participation in the promotional offer; and/or

17.2.3 fulfilment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions.

17.3 Entrance criteria:

17.3.1 This promotional offer is exclusive to Incredible Connection online purchases (www.incredible.co.za).

17.4 Stocks are limited.

17.5 Customers should log on the Incredible Connection website by strictly using their specific user login details. Use of other person’s login detail will disqualify your order.

17.6 Online purchases made through several logins and using the same card will disqualify the order.

17.7 Stocks are exclusively limited to 1(one) customer per advertised product/unit.

17.8 Any other online purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/ disqualified.

17.9 Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.

17.10 The online purchase price has been reduced only for the purpose of this online promotional offer.

17.11 Prices will return to their standard price on the expiry of this promotional offer or should the limited stock be sold-out.

17.12 It is your responsibility, as a participant, to ensure that any information which you provide in respect of this promotional offer is accurate, complete and up to date.

18 Trade-In Terms And Conditions

18.1 Customer to have valid SA ID doc or drivers licence

18.2 Device needs to at least 20% Charged

18.3 Trade in value is based on the following grading criteria

18.4 100% - Working (general wear and tear is acceptable)

18.5 75% - Broken Screen – Broken LCD, Frozen touch screen, Pixel damage, yellow discolouration on screen and dead pixels

18.6 90% - No power – does not switch on, water damaged

18.7 35% - Physical Damaged - Cracked Plastic and glass screens, large scratches, dents and cracked casing, swollen battery

18.8 Value of trade-in to be loaded on an Incredible Connection Gift Card

18.9 Standard IC terms and conditions around the gift card

18.10 No charger is required for a trade in

18.11 Consumers to give consent to have IMEI numbers will be checked via TransUnion and Checkmend for blacklisting

19 Vodacom Contracts

19.1 Please note that all Vodacom contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Vodacom as part of their approval process.

EDCON GROUP : MERCHANT TERMS AND CONDITIONS

The bearer of the Edcon Gift Card may use the Card to purchase merchandise from any Edgars, Edgars Active, Red Square, Jet, JetMart, Legit, Boardmans and CNA stores.

The Gift Card is valid for a period of 3 years from date of activation or upon full redemption thereof, whichever occurs first. If such gift card has been topped-up, it will remain valid for a period of 3 years from date of top-up or upon full redemption thereof, whichever occurs first – irrespective of the date of activation.

The Gift Card may not be (1) used for the payment of an Edcon account; (2) exchanged for cash; or (3) used to purchase airtime.

No cash change will be given on purchases made with the Gift Card.

For security reasons, this Gift Card should be kept in a safe place. If stolen, it may still be used to make unauthorised / fraudulent purchases. 

Lost or stolen Gift Cards will not be replaced or refunded. However, if you are in possession of the gift card number, you can call the Edcon Gift Card Centre on 0860 692 274 to report it lost or stolen, we will then block the remaining amount on the Gift Card and transfer it to another Gift Card, available when you next visit any Edcon Store.

Gift Card balances can be checked in-store at a till point or by calling the Edcon Gift Card Call centre on 0860 692 274

Electronic Gift Card Terms and Conditions

 An electronic gift card is an SMS version of the existing gift card and the following additional terms apply:

If the full value of your Electronic gift card is not used on your first purchase, the balance will be transferred to a physical gift card.

The Electronic Gift Card cannot be topped up or be SMS’d to someone else. 

Should the Electronic gift card be deleted or the Customer’s cellphone lost/stolen, Edcon will be not be liable for any reimbursement of any nature. The SMS can be resent, but only to the original number.

The usage of the Electronic gift  card is solely at the risk and discretion of the Customer

Edcon will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift Card to you

The Electronic gift card will only be accepted if a valid Electronic gift  card number in SMS format is presented to the Cashier 

FLOOK SPORT & TRAVEL DEALS : MERCHANT TERMS AND CONDITIONS

By using the www.flook.co.za website, you agree to be bound by the Flook terms and conditions in force at the time of using the website.

You will need to register with Flook order to make a purchase or redeem a prize coupon on the Flook website.

Flook is committed to conduct business on the applicable principles of the Consumer Protection Act 68 of 2008 (‘CPA’) and Electronic Communications and Transactions Act 25 of 2002 (‘ECT Act’).

You agree that Flook will send all communications relating to their use of the website or Flook Vouchers bought through the website to the email address provided on registration. You may at any time opt out of receiving any promotional material from Flook by simply clicking on the link provided.

DELIVERIES & RETURNS

DELIVERIES

Flook sells physical products (sports equipment, apparel, footwear etc.) and experiences / virtual products (golf rounds, getaways etc.). 

Physical goods will be delivered, by courier, to the delivery address specified by the buyer on the checkout form. It is the buyer's responsibility to ensure that there is someone at the shipping address during office hours, to receive the delivery.

Experiences / virtual goods, in the form of coupon/s redeemable by the purchaser at the resort/golf course, are emailed to the buyer as soon as payment has been made and confirmed.

Delivery time may differ depending on size, weight, availability etc.

Once payment of an order has been made, an email will be sent to the buyer, providing key information including the estimated delivery date of the order. 

Take note: The product is only reserved for 20min before it is released back into stock again if payment / prize coupon hasn’t been received/redeemed. First come, first served. 

If Flook is unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Flook will, occasionally on a promotional basis, offer free or reduced-cost delivery as is the case for Vodacom Prize winners.

Flook does not deliver to Post Office boxes.   

If you buy multiple products within one order, they may be sourced from different vendors. If these vendors are in different locations, delivery time may be longer. 

RETURNS

Requests for returns or exchanges must be logged within 7 (seven)  working days of the delivery date.

Item/s must be in a re-sellable condition and in their original packaging, with labels attached.

Request a return or exchange by emailing your order number, the details of the item/s in question, along with an explanation of why you would like to do so, to support@flook.co.za

Our couriers will contact you to arrange a suitable time and day to collect. A collection takes up to 5 working days.

The following items are not returnable / exchangeable

o Underwear

o Swimming costumes

o Sporting equipment/apparel that has been used since taking delivery

Return and exchange requests will be approved at the sole discretion of Flook.

Once return or exchange has been approved, there is no cost to the customer. 

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

Except in the case of a defect, we will not accept returns of shoes that have been worn. A separate box must be used to ship shoes/trainers back with the original box inside. The original box cannot be used as packaging for shipping.

Once a request for a return has been logged and approved by Flook, you will be sent an email to confirm that our courier partner will arrange a collection date and time with you.

Please ensure that the item/s is/are in the packaging that you received them, and that you include the original order invoice.

Collection and return to our warehouse can take up to 4 working days for main centres, and 8 working days for outlying/regional areas from the date of logging a return.

You may select whether you would prefer to be refunded by way of cash (refund made to the card used to make the purchase) or by way of a Flook coupon (a code given to use on our site anytime in the future).

A Flook coupon can be redeemed immediately on our site, while card refunds may take up to 10 working days to be processed.

In the case of incorrect/damaged/faulty/late goods – exchanges or replacements are the responsibility of Flook and the relevant supplier. Please notify us of such products within 3 days of receipt of your order.

email support@flook.co.za with a clear photo of the damage, the incorrect product received, along with the barcode, or the description of how the product is faulty. Please ensure to keep all original packaging. We will ensure the correct/new product is delivered to you (subject to stock availability) or you will receive a full refund.

Grand Prizes (holidays)

Prize winners will redeem their prizes via coupon codes provided at check out and will adhere to the terms and conditions outlined on the terms of that specific package / deal.

Flook will endeavor to have a minimum redemption period of 6 months from the end of the Vodacom summer campaign

INCENTIV: MERCHANT TERMS AND CONDITIONS

1. GENERAL TERMS AND CONDITIONS (T&Cs) 

1.1. This Promotion/Competition/Program (“Promotion”) is operated by Vodacom (“The Promoter”).

1.2. This Promotion is open from 01/11/2016 to 15/01/2017. Any entries received after midnight on the last day will not be valid and will not be considered.

1.3. The Promoter reserves the right, in its sole discretion and to the extent permitted by law, to amend these T&C’s at any time. The Promoter may notify The Participant of any significant changes, however there is no obligation on The Promoter to do so and it remains your responsibility to check these T&C’s regularly on the website and/or any other communications’ medium applicable. 

1.4. The Promoter shall have the right to terminate the Promotion (“Termination”) immediately and without notice for any reason, beyond its control, requiring this. In the event of such Termination, The Participant agree to waive any rights that The Participant may have in terms of this Promotion and acknowledge that The Participant will have no recourse against the Promoter, its agents and/or staff.

1.5. These T&C’s constitute an agreement between The Promoter and the Participant, the participant ("The Participant").

1.6. These T&C’s as well as the terms of use governing each of the specific rewards/prizes/ benefits (“Rewards”) will apply to your participation/submission/entry (“Participation”) into the Promotion. Please note that these T&C’s do not replace the terms and conditions prescribed by each reward partners (“Reward Terms”) and must be read in conjunction with such other Reward Terms. It is your responsibility to familiarise yourself with those Rewards Terms.

1.7. By entering the Promotion, The Participant confirms that they have read, understood and agree to be bound by these T&C’s, as they may be amended from time to time. By continuing your Participation and use of the Rewards, after the Promoter has modified and/or amended these T&C’s, The Participant agree to be bound by such modified T&C’s. If the modified T&C’s are not acceptable to The Participant, The Participant must terminate their Participation.

1.8. The Promotion is open to all South African Residents above the age of 18 who are in possession of a valid identity document or passport. Directors, members, partners, employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Promoter or marketing service providers in respect of the promotional competition, or the spouses, life partners, business partners or immediate family members cannot enter the Promotion. The Promoter, its agents and distributors accept no liability whatsoever for the misuse of the reward voucher and or products, and are not liable for any personal loss, injury or death at Reward Partner featured venues and or by using the products, and cannot be held responsible for any dissatisfaction concerning quality or availability of featured venues and or products.

1.9. The offer is subject to promotional availability. Participating Reward Partner venues reserve the right to vary times and offer availability (e.g. Public holidays).

1.10. By entering the Promotion the Participant agree to receive communication from the Promoter.

1.11. To the extent allowed by law, these T&C’s set out the whole of the agreement between The Participant and The Promoter in regard to the subject matter hereof and there are no other agreements, guarantees or representations, either verbal or in writing, in regard thereto upon which The Participant are relying in concluding this agreement and The Promoter shall not be bound by any express or implied term, representation, warranty, promise or the like not recorded herein. This clause constitutes an acknowledgment of fact by The Participant. The Participant must ensure that The Participant read the above clause carefully and ensure that this statement is true and correct as this will limit your rights to claim that these statements are not true and correct.

1.12. To the extent allowed by law, no extension of time or indulgence which The Promoter may grant to The Participant shall constitute a waiver of any of The Promoter's rights, who shall not thereby by precluded from exercising any rights against The Participant which may have arisen in the past or which might arise in the future. This clause limits and excludes obligations, liabilities and legal responsibilities which The Promoter will have towards The Participant and also limits and excludes your rights and remedies and places various risks, liabilities, obligations and legal responsibilities on The Participant.

1.13. These T&C’s shall be governed by and interpreted according to the laws of the Republic of South Africa and the parties consent to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town, in respect of any proceedings arising out of or in connection with these T&C’s.

1.14. Any provision in these T&C’s which is or may become illegal, invalid or unenforceable shall, to the extent of such prohibition or unenforceability, be ineffective and treated as having not been written and severed from the balance of these T&C’s, without invalidating the remaining provisions of these T&C’s.

1.15. The Promoter and its agencies reserve the right to correct any errors and omissions. These terms and conditions will supersede any errors or omissions on any publicly communicated documentation or marketing material.

1.16. The Participant agree that The Promoter may send any notice or notification arising under and/or contemplated in these T&C’s by electronic mail or other electronic communication to your contact details provided when The Participant subscribed to The Promoter. 

1.17. The Participant are required to adhere to any South African Tax Laws linked to Rewards. It is your responsibility as a Participant to adhere and do the necessary submission is and when applicable. 

1.18. The Promoter's domicilium citandi et executandi (place for service of legal documents) : Vodaom Commercial Park, 082 Vodacom Boulevard, Vodavalley, Midrand

2. WARRANTIES AND LIABILITY

2.1. To the extent allowed by law, The Participant agree that The Promoter shall not be liable to The Participant or any other person or entity whatsoever in respect of any loss or damage:

2.1.1. caused by or arising from any fact or circumstance beyond the reasonable control of The Promoter;

2.1.2. which is consequential or incidental loss or damage;

2.1.3. of whatever nature and howsoever arising from or in connection with your Participation and/or your use/consumption of the Rewards and/or any arrangement with any Rewards Partner;

2.1.4. which is a result of any downtime, outage, interruption in or unavailability of the Call Centre or Website, attributable to any cause whatsoever, including (but not limited to) repairs and maintenance, any breakdown in any service provided by any communications service provider (including line failure) as well as by any external communications networks and/or networks of any internet service providers;

2.1.5. arising from any disclosure or use of any information The Participant provide to The Promoter, whether such disclosure is in accordance with the provisions of these T&C’s or otherwise; and/or

2.1.6. arising from a breach of any security system which may be implemented by The Promoter and/or any service provider to The Promoter.

2.2. The Participant acknowledge that The Promoter does not provide the Rewards. The Rewards Partners may, for reasons outside the control of The Promoter, cease providing the Rewards in whole or in part and The Promoter is accordingly entitled to summarily terminate your Participation in such instances. This clause limits and excludes obligations, liabilities and legal responsibilities which The Promoter will have towards The Participant and also limits and excludes your rights and remedies and places various risks, liabilities, obligations and legal responsibilities on The Participant.

3. INDEMNITY

3.1. To the extent allowed by law, The Participant hereby indemnify and hold The Promoter free from liability for loss or damage of whatever nature and howsoever arising from your Participation and/or your failure to comply with any provision and/or obligation under these T&C’s. This clause constitutes an assumption of risk and/or liability by The Participant under which The Participant indemnify The Promoter against certain liabilities and which may result in The Participant being liable for additional costs and liabilities.

4. PRIVACY

4.1. Participants will be required to provide certain personal information (where applicable), including (but not limited to), their name, surname, identity number, physical address, postal address, email address and cell phone number.

4.2. This clause applies to all personal information collected or submitted to The Promoter as set out above as well as any other personal information provided by The Participant to The Promoter at any time.

4.3. Should The Participant fail to provide your personal information to The Promoter, The Participant may not be able to participate.

4.4. Subject to 4.5, The Promoter will use your personal information for all purposes relating to these T&C’s and/or in order for The Promoter to provide the Rewards including, but not limited to, the arranging and booking of the Rewards and for purposes generally relating to participation and the Rewards.

4.5. The Promoter may use your personal information for marketing purposes for their other products.

4.6. Subject to 4.5 and 4.7, The Promoter will not share any of your personal information with any third party except where such disclosure is necessary to enable The Promoter to provide, deliver or in any other way give effect to these T&C’s and/or the Rewards, where such disclosure is required by law or where The Participant consent to The Promoter sharing your personal information. 

4.7. The Participant hereby agree to The Promoter disclosing and sharing your personal information with entities within the Machine group of companies.

4.8. To the extent that The Promoter shares your personal information with third parties in accordance with clauses 6 and 7 above, The Promoter will require, to the extent possible, that such parties conform to The Promoter's privacy standards.

4.9. The Promoter will record all telephone calls made to and from the Call Centre. In the event that Participation is concluded via the Call Centre, such telephone calls will be recorded, as contemplated in the CPA, to constitute the record of the transaction concluded.

4.10. The Participant hereby expressly agree that The Promoter may:

4.10.1. collect, receive, record, organize, collate, store, update, modify, retrieve, alter, consult, use, disseminate or obtain any of the personal information set out above;

4.10.2. use your personal information for the purposes set out above;

4.10.3. transfer your personal information to third parties in a foreign country where this is required for the facilitation of any transfers of information or where this is required in order to give effect to the Rewards.

4.11. The Participant may request that The Promoter correct your personal information, should it come to your attention that The Promoter's records are incorrect. Should The Participant wish to access your personal information or rectify it, please contact the Call Centre.

4.12. The Promoter shall protect your personal information as required by law. However, to the extent allowed by law, The Promoter shall not be liable to The Participant or any other person or entity whatsoever, in respect of the unauthorised disclosure of your personal information.

4.13. In accordance with POPI, The Participant may request the Promoter to review which of your personal information it holds and may request for the Promoter to delete such information, please contact the Call Centre. This clause limits and excludes obligations, liabilities and legal responsibilities which The Promoter will have towards The Participant and also limits and excludes your rights and remedies and places various risks, liabilities, obligations and legal responsibilities on The Participant.

5. CONSUMER PROTECTION ACT

5.1. Nothing in these T&Cs:

5.1.1. limits or exempts The Promoter from liability for any loss directly or indirectly attributable to the gross negligence of The Promoter or any person acting for or controlled by The Promoter to the extent that the law does not allow this;

5.1.2. requires The Participant to assume risk or liability for this kind of loss to the extent that the law does not allow this.

5.2. If these T&C’s and/or any goods and/or services provided under these T&C’s are regulated by the CPA, it is not intended that any provision of these T&C’s contravenes any provision of the CPA and therefore all provisions of these T&C’s must be treated as being qualified, if necessary, to ensure that the provisions of the CPA are complied with.

6. HOW TO ENTER

6.1. Customer enters platform either via App or USSD

6.2. Customer ‘plays’ to win a prize

6.3. Pop-up screen appears with prize won: “Congrats! You've won a return flight anywhere in SA. You will receive a confirmation SMS within 24 hours.”

6.4. Vodacom sends customer SMS with unique winning PIN code and dedicated Concierge Service number to call to claim their prize

6.5. Customer calls the Concierge Service and quotes winning PIN code and is verified

6.6. Customer is sent booking form via email (if email is not available, fax can be used)

6.7. Customer completes booking form and sends back with a copy of their passport of ID document.

6.8. Concierge service makes flight booking on behalf of customer

6.9. Booking confirmation is sent to customer via email

7. COMPETITION DRAW

7.1. Except in so far as is provided for in the Consumer Protection Act 68 of 2008, the Promoter’s decision is final and no correspondence will be entered into.

7.2. Participants and/or Winners will not be entitled to claim any royalties or any intellectual property rights from the Promoter.

7.3. Participants may be required to identify themselves with a bar coded South African ID book and/or valid passport and sign a prize receipt form received and/or provide an address or other information to facilitate the prize being delivered to them. Failure to claim the prize or a refusal or inability to comply herewith will disqualify the prizewinner and a new prizewinner will be drawn in their place at the sole discretion of the Promoter.

7.4. The Promoters may refuse to award a prize to a participant if there is suspicion of any irregularities or fraudulent activities.

7.5. The Promoter reserves the right to request, which the Participants have the right to decline, that images taken of the Participants be used for publicity purposes in any manner they deem fit, without any further remuneration being made payable to the prize winner.

TRAVEL

1. Travel 

1.1. Booking is required 30 days in advance.

1.2. The booking form needs to be received via email at the email address specified on the booking form

1.3. Booking through the Customer service centre is essential i.e. the Customer service centre needs to receive your booking request form 30 days prior to your chosen departure dates in order to facilitate the booking. Enquires for travel less than 30 days in advance will not be allowed.

1.4. Only one voucher redeemable per booking and/or travel date.

1.5. The voucher only applies to one leg of any travel route comprising of multiple legs (e.g. CPT to JHB and return)

1.6. All travel is a based on availability and peak periods have further limited availability. 

1.7. Two date preferences will be required on the booking form before returning it. Failure to do so may result in a delay of booking.

1.8. Bookings for the promotion have been secured on pre-negotiated packages and are subject to availability. Publicly advertised availability does not recognise these pre-negotiated packages and therefore may not be available.

1.9. Confirmation of booking will be forwarded approximately 7 days prior to departure.

1.10. This offer operates on an e-ticket system, presentation of an ID document when checking-in will be required.

1.11. Only one voucher can be used per customer per booking. 

1.12. On receipt of booking request, the prizewinner will be contacted by phone or email to confirm travel availability and any charges arising from additional passengers.

1.13. Cancellations or travel changes after confirmation of booking will not be permitted. However, changes may be made directly with the service provider and all costs incurred as a result will be for the prizewinner’s expense. This includes but is not limited to any cancellation fees and rebooking fees. 

1.14. The Promoter and its agencies cannot be held liable for any changes to travel schedules, routes and destinations. 

1.15. Vouchers cannot be used in conjunction with any other promotional offers

1.16. Children under 16 years cannot travel unaccompanied. For persons between the ages of 16 and 21, parental/ guardian approval may be requested.

2. Flights

2.1. Voucher is valid until 15 July 2017

2.2. The free flight entitles the bearer to one economy class return flight.

2.3. This voucher can be used in South Africa only on any one of the national prescribed flight routes.

2.4. The free flight reward is up to a maximum value of R3000 for a return flight. No refunds or change will be entertained. Flights over the value of R3000 cannot be booked and an alternative flight and or date will need to be chosen by the prizewinner.

2.5. Flights are subject to limited availability. In the event that dates requested are not available, the prizewinner will be required to provide alternative dates.

2.6. This offer operates on an e-ticket system, presentation of an ID document when checking-in will be required.

2.7. On receipt of booking request, the prizewinner will be contacted by phone or email to confirm flight availability.

2.8. The flight prize is not transferable and the flight booking will be made in the name of the person who purchased the product and entered the promotion.

2.9. Any additional charges arising from additional passengers will be for the prizewinner’s own account.

2.10. The Promoter and its agencies cannot be held liable for any changes to flight schedules, routes and destinations or loss of baggage.

2.11. Vouchers cannot be used in conjunction with any other promotional offers.

2.12. Should the full value of the voucher not be used, the prizewinner will forfeit the remaining value left on the voucher and will not be able to use if for a second booking.

STER-KINEKOR THEATRES: MERCHANT TERMS AND CONDITIONS

Ster-Kinekor Theatres a division of Primedia (Pty) Ltd. and/or each and any of its respective members, employees, contractors, sub-contractors, agents, workmen or representatives (hereinafter referred to as “the Company”) do not accept responsibility or liability for any damage, loss, claim, or other liability or expense of whatever kind or nature, - consequential, special, or otherwise - whether for death, personal injury, loss, damage to property or otherwise, including but not limited to medical claims & legal expenses, regardless whether such injury, loss or damage results from the negligence or wilful act of the Company or from any other cause whatsoever and any person entering these premises and any parent and/or guardian of a minor child entering the premises hereby indemnifies the Company against any such claim as aforementioned and from any cause whatsoever that may be instituted against the Company. 2. All customers enter our premises at their own risk. 3. Each e-voucher can only be used once by the person to whom it is issued for admission & is redeemable at any Ster-Kinekor Theatres in South Africa except Cine Prestige, IMAX and for any movie except 3D movies. 4. Each e-voucher can be redeemed at the ticket counter and SST’s (self-service terminals) but not via Ticketline, or the Ster-Kinekor Theatres web or mobi sites. 5. Each e-voucher is valid for 3 (three) years and will expire on redemption or on the stipulated expiry date, whichever is the earlier. 6. The person to whom the e-voucher number and/or password is issued is responsible for its safe-keeping. Lost or stolen e-vouchers will not be replaced. This may include inadvertent deletion, forwarding or access of the correspondence containing the e-voucher. 7. E-vouchers will not be accepted if the e-voucher number is invalid or cannot be found within the Ster-Kinekor Theatres system. 8. The e-voucher cannot be utilised in conjunction with any other special, promotion and/or discount and /or any club offerings. 9. Only authorised e-vouchers will be accepted. 10. Ster-Kinekor Theatres reserves the right to withdraw or cancel any of or all the e-vouchers for any reason at any time. 11. All vouchers, purchases of tickets and food/beverage items are subject to Terms & Conditions and our Admission Terms which form part of these Terms. 12. All purchases include VAT at 14%. 13. No refunds on vouchers, tickets and/or food items purchased shall be made. 14. Ster-Kinekor Theatres shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any e-voucher or any failure or inability by the customer to use an e-voucher for any reason. 15. E-vouchers cannot be redeemed for cash in part or in whole, is non-refundable or exchangeable and must not be sold or offered for resale or used for advertising, promoting or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and/or services (including loyalty/rewards programmes), either by the original purchaser or any subsequent bearer, unless Ster-Kinekor Theatres’ prior written consent is obtained. If the e-voucher is used in breach of these terms & conditions, the e-voucher may be cancelled without a refund and the bearer of the e-voucher may be refused admission. 16. Food which has not been purchased from Ster-Kinekor Theatres’ concessions counter on the specific premises may not be brought into or consumed on those premises. Only food/drinks purchased at the specific premises may be consumed within the premises. In cinemas where Ster-Kinekor Theatres sells alcoholic drinks, these may only be consumed within the licensed area. Customers are required to observe all ‘No Smoking’ restrictions and the smoking regulations. 17. Customers accept and acknowledge that due to the nature of Ster-Kinekor Theatres’ business, the cinemas will not be properly lit during a performance. Further, walkways and stairways may not be lighted after the stated starting time of-, and during, a performance. Customers hereby indemnify Ster-Kinekor Theatres for any injury or loss resulting from their failure to be seated prior to the stated starting time of a performance and for their failure to remain seated for the duration of a performance. 18. Save where no specific allocation is made, customers must ensure that they sit in the seats that have been allocated to them. If a customer refuses to sit in his or her allocated seat, Ster-Kinekor Theatres’ management will be entitled to insist that the customer leave our premises. 19. It is your responsibility to be aware of and to adhere to age restrictions that are applied to films and/or events. 20. Ster-Kinekor Theatres reserves the right to vary, amend and/or add to these terms & conditions. Please contact Ticketline on 0861MOVIES (668437) (Standard rates apply - free minutes do not apply) should you have a query or complaint. To see the full & latest Terms & Conditions or for movie information, a list of cinema locations, show-times and trailers please visit www.sterkinekor.com or www.sterkinekor.mobi

STER-KINEKOR ENTERTAINMENT – MERCHANT TERMS AND CONDITIONS FOR HARDWARE & PERIPHERALS

WARRANTY APPLICATION & QUALIFICATION

12 Month Limited Warranty

To qualify for Ster Kinekor Entertainment’s (“SKE”) warranty consideration the product must be returned to the point of purchase with original proof of purchase. SKE’s standard product warranty period for a PlayStation is 12 months. 

Types of warranty considerations: 

Option 1: Refurb Exchange 

A refurbished Playstation is available to all consumers within a twelve month period of PlayStation purchased 

Option 2:  Exchange

Exchange of PlayStation is available, in limited instances and pending SKE’s written authorization, to all Retail Outlets within a six month period of PlayStation purchased. 

Option 3: Refund

A refund is available to all consumers within a six month period of PlayStation purchased, once an authorization number has been issued by PARTSERVE (the approved warranty/repair centre for Sony).


In warranty – (from month 1 to 6 from date of purchase)


If the PlayStation 4 system or any of its components sold with the PlayStation 4 system pack (A PlayStation 4 system pack consists of:  a PlayStation 4 system, Dual Shock 4 wireless controller, Mono headset, HDMI Cable, USB cable, AC power cord and any games that are part of a bundle, Packaged in the original box), has been returned within the first six months of purchase due to and  alleged defect the Retail Outlet is to do the following:


If the PlayStation 3 system or any of its components sold with the PlayStation 3 system pack (A PlayStation 3 system pack consists of: a PlayStation 3 system, Ethernet cable, Dual Shock Controller, Power cable, USB cable, Composite AC cable and any games that are part of a bundle, Packaged in the original box), has been returned within the first six months of purchase due to and  alleged defect the Retail Outlet is to do the following:


If the PlayStation 2 system or any of its components sold with the PlayStation 2 system pack (A PlayStation 2 system pack consists of: a PlayStation 2 system, power cable, controller, AV cable and any games that are part of a bundle, Packaged in the original box), has been returned within the first six months of purchase due to and  alleged defect the Retail Outlet is to do the following:


If the PlayStation Portable (PSP) system or any of its components sold with the PSP system pack (A PSP system pack consist of: a PSP, headphones with remote control, MS 32Mb, soft carrying case & strap, AC adaptor and Battery pack, packaged in the original box), has been returned within the first six months of purchase due to and  alleged defect the Retail Outlet is to do the following:


If the PlayStation Vita (PS Vita) system or any of its components sold with the PS Vita system pack (A PS Vita  system pack consist of: a PS Vita, AC cable, AC adaptor, USB Cable, packaged in the original box), has been returned within the first six months of purchase due to and  alleged defect the Retail Outlet is to do the following:

Retail Outlet Guide

Defective PlayStations can be accepted by the Retail Outlet provided the original proof of purchase is produced and the purchase has been within the first six months.

Upon approval by SKE the Retail Outlet is to send all defective PlayStation returns to SKE within 30 days of receipt of consumer’s defective returns. 

Option 1: Refurb Exchange 

If the Consumer elects for the PlayStation to be exchanged the PlayStation is to be send to PartServe together with original proof of purchase. PartServe will in turn exchange the PlayStation with a refurbished PlayStation and return same to Retail Outlet.

Option 2:  Exchange

If the Consumer elects for the PlayStation to be exchanged the Retail Outlet is not permitted to exchange the PlayStation unless the PlayStation has been inspected by the Retail Outlet sales consultant and SKE have authorized the exchange in writing.

Option 3: Refund

Consumer refund request procedure:

PartServe needs to verify the original proof of purchase and ensure that the six (6) month warranty period has not expired as well as the serial number verification on the PlayStation.

PartServe will examine the PlayStation and assess the level of completeness.

PartServe will contact SKE and state percentage of completeness of the PlayStation system pack. 

SKE will contact the Retail Outlet and issue an authorization number together with the percentage value of credit SKE is refunding to the Retail Outlet. 

The Retail Outlet is only permitted to refund the customer (a) once PartServe has examined the product and, (b) the Retail Outlet has been issued an authorization number from SKE together with % value of credit to be passed, taking into account the state of packaging, accessories returned, and general wear and tear. All claims from the Retail Outlet for consumer refunds will only be considered valid by SKE provided the authorization number provided by SKE is quoted on their remittance claim to SKE.

Warranty / Repair Centre Guideline 

All defective PlayStations received by PartServe from Retail Outlets needs to be inspected for:

warranty qualification

serial number verification

Repairs and PlayStation exchange procedures should be in according with existing practices. 

In warranty – (from month 7 to 12 from date of purchase)


If the PlayStation is defective from month 7 to 12 from date of purchase the PlayStation must be returned to PARTSERVE, by the Consumer for a refurbished unit.  


This warranty is void if the PlayStation has been damaged by the consumer, for example:

Water damage

Illegal chipped unit – warranty becomes void immediately

Dropped unit

Unit that has been tampered with/opened

Casing broken/chipped

      NOT LIMITED TO THE ABOVE LIST ONLY


PS4 Out of Warranty – (from month 13 from date of purchase) 


From the start of the 13th month of purchase, PartServe will charge the consumer for:


Non warranty exchange PS4 500gig: R2500 (Inc. Vat)

Non warranty exchange PS4 1TB: R2500 (inc. Vat)