Vodacom has soft lock FUP business rules for our Vodacom Home Internet LTE and 5G speed based tariffs, similar to the majority of Internet Service Providers in South Africa.
This means that your line speed is adjusted downwards if you reach your soft lock FUP allocation to make sure that all our customers can experience good quality connectivity.
Home Internet FAQs
What is a Soft Lock FUP?
The soft lock FUP is applied once the soft lock FUP allocation for the month has been reached. This means that your network speed will be reduced.
What is a hard lock FUP?
The hard lock FUP is applied after the soft lock FUP allocation has been reached and then exceeded. If this happens, you will no longer be able to use our service until the FUP allocations are reset in the new month. However, you will be able to restore your service after a hard lock by buying any of our once-off data bundles.
What is the new Vodacom Home Internet Price Plan name?
Based on the soft and hard lock FUPs, Vodacom has decided to change the naming of all our Vodacom Home Internet LTE & 5G Uncapped products. The new Home Internet name is as follows:
| Old Naming Convention | New Naming Convention |
|---|---|
| Uncapped Home Internet 10Mbps | Home Internet 10Mbps |
| Uncapped Home Internet 20Mbps | Home Internet 20Mbps |
| Uncapped Home Internet 30Mbps | Home Internet 30Mbps |
The Home Internet LTE Speed Tariffs soft lock and hard lock FUPs are as follows:
| Price Plan | Soft Lock FUP | Hard Lock FUP | Hard Lock |
|---|---|---|---|
| 10Mbps price plan | Speeds up to 10Mbps for usage from 0-400GB | Speeds up to 2Mbps for usage from 400GB-600GB | After 600GB usage, no further data usage |
| 20Mbps price plan | Speeds up to 20Mbps for usage from 0-600GB | Speeds up to 4Mbps for usage from 600GB-800GB | After 800GB usage, no further data usage |
| 30Mbps price plan | Speeds up to 30Mbps for usage from 0-700GB | Speeds up to 4Mbps for usage from 700GB-1TB | After 1TB usage, no further data usage |
The Home Internet 5G Speed Tariffs soft lock and hard lock FUPs are as follows:
| Price Plan | Soft Lock FUP | Hard Lock FUP | Hard Lock |
|---|---|---|---|
| 25Mbps price plan | Speeds up to 25Mbps for usage from 0-1TB | Speeds up to 4Mbps for usage from 1TB-1,5TB | After 1,5TB usage, no further data usage |
| 50Mbps price plan | Speeds up to 50Mbps for usage from 0-1TB | Speeds up to 4Mbps for usage from 1TB-1,5TB | After 1,5TB usage, no further data usage |
| 100Mbps price plan | Speeds up to 100Mbps for usage from 0-2TB | Speeds up to 4Mbps for usage from 2TB-2,5TB | After 2,5TB usage, no further data usage |
| Best Effort | Best Effort Speeds for usage from 0-2TB | Speeds up to 4Mbps for usage from 2TB-2,5TB | After 2,5TB usage, no further data usage |
How do I get a higher FUP allocation?
You can upgrade your price plan and move to a higher speed price plan which comes with higher soft lock and hard lock FUP allocations.
How much are the once-off data bundles?
You can choose to get a 100GB bundle for R99 or a 200GB bundle for R149 via our self-service channels. These bundles are valid for a 30 days from the date of purchase and you can buy as many as you need.
How can I buy a once-off data bundle?
You can easily buy these bundles through online self-service and the My Vodacom App. Follow these steps:
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Log onto your Home Internet profile
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If you are not on the Home Internet profile, you can select "Buy for Another" and insert the Home Internet price plan number
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You can also link the Home Internet profile to your primary Vodacom profile
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Select "Buy"
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Select "Data"
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Make sure the filter is on '30 day' validity bundles
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Both the 100GB and 200GB bundle options will be displayed
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You can purchase these bundles with Credit Card or your Airtime Balance
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Note: Airtime balance will need to have sufficient Rand value balance for this method of purchase to be used
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If I buy a once-off data bundle, will the speeds be the same as before the soft or hard lock?
Yes, with the once-off data bundle you will get the fastest speeds available on the network at the time. For example, with a Home Internet LTE 10Mbps contract, you can get speeds over 10Mbps when using the once-off data bundle.
Can I buy a once-off data bundle before I reach my soft or hard lock FUP allocation?
Yes, you can buy a once-off data bundle at any time. However, we use the rule of First-In-First-Out which means that the soft and hard lock FUP allocation will be used before the once-off data bundle allocation. For example, if you buy a once-off data bundle on the 25th of the month and not use all of the data, it will carry over to the next month with validity up to the 24th of the next month. However, the soft and hard lock FUP allocations of the next month will be used first as per the FIFO rule.
Who does the LTE hard lock FUP allocation apply to?
Both new and existing customers who have bought Vodacom Home Internet LTE (previously 'Uncapped') contracts across all the speed tiers (i.e. 10Mbps, 20Mbps, 30Mbps) since November 2021.
Is this hard lock only on LTE?
No, we have already implemented a hard lock on the Vodacom Home Internet 5G price plans.No, we have already implemented a hard lock on the Vodacom Home Internet 5G price plans.
How are FUP allocations determined?
These limits are set based on insights from average data usage and what our customers usually use, within reason. We then add an extra buffer amount on top of this to allow for occasional above-average usage. Our FUP allocations are in-line with other internet service providers and industry standards.
How do I know if I’ve reached the FUP allocation?
We will let you know by sending a notification to your alternative number. Make sure that you have allocated an alternative number (not your router sim MSISDN) so that we can get a hold of you.
Will I know how close I am to reaching the FUP allocation?
There will be interval messages sent to your alternative number to show where you are in your data usage for the month. You will receive 5 notifications in total - of which 4 of the notifications will be before the hard lock FUP is implemented.
Example: If you are on the 10Mbps price plan, you will get notifications in the following intervals:
| Notification | Data Speeds | Data Allocation Used - Remaining | Percentage Used |
|---|---|---|---|
| 1 | Normal Line Speed - Up to 10Mbps | Used 280GB - 120GB remaining | Used 70% of 400GB |
| 2 | Normal Line Speed - Up to 10Mbps | Used 360GB - 40GB remaining | Used 90% of 400GB |
| 3 | Normal Line Speed - Up to 10Mbps | Used 400GB - None remaining at speed of up to 10Mbps. You get 200GB at a speed of up to 2Mbps | Used 100% if 400GB |
| 4 | Soft Cap FUP speed - Up to 2Mpbs | Used 180GB - 20GB remaining | Used 90% of 200GB |
| 5 | N/A | No data remaining - hard lock FUP reached | n/a |
Does the soft lock FUP fall away with the introduction of the hard lock FUP?
The soft lock FUP that currently exists, remains as is. It is only after you have depleted the soft lock FUP and reached the hard lock FUP that the hard lock will be applied.
What if I want to cancel a Vodacom Home LTE Uncapped contract?
Existing Vodacom Home LTE Uncapped contract customers will be given opportunity to cancel or migrate their package to a suitable alternative plan with no cancellation or migration fees. All customers who bought Vodacom Home LTE & 5G Uncapped contracts before 15 March 2023 will have the opportunity to cancel without incurring cancelation fees. Should you wish to cancel, you will be allowed to use this cancellation process until 30 April 2023.
Who can cancel their contract at no cost?
If you took out your Vodacom Home LTE Uncapped contract before 15 March 2023, then you can cancel with no cancellation fees. You will be able to do this until 30 April 2023.
What is the cancellation process?
To cancel your contract, just give us a call on 082 1958 and we will help you.